ContactPigeon vs WebEngage

Likelihood to Recommend

Ideal for eCommerce. It is not the cheapest for a startup but one of the best for a scaling business.

eCommerce Manager

tetragonobookstores.grRetail, 11-50 employees

When the business is expected to scale and expand, tools such as this proves very handy where it helps to target the correct segments or correct audiences with the right offerings, thereby increasing the chances of transaction or desired action from the user while saving pennies which could have been burnt if a blanket approach would have been used. Automation saves a lot of time and effort for the marketers and businesses boosted due to its operation.

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Rohit Asesh

Deputy Manager - Digital Marketing

ADDA52Computer Games, 201-500 employees

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Feature Rating Comparison

ContactPigeon

WebEngage

Dynamic content

Ability to test dynamic content

Mobile optimization

Email deliverability reporting

List management

Triggered drip sequences

ContactPigeon

WebEngage

Lead nurturing

Automated sales alerts and tasks

ContactPigeon

WebEngage

Event/webinar marketing

ContactPigeon

WebEngage

Dashboards

Standard reports

Custom reports

ContactPigeon

WebEngage

API

Role-based workflow & approvals

Customizability

Integration with Salesforce.com

Pros

Really powerful custom automation
Omnichannel marketing automation (Email+Push Notifications+SMS)
Great support

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Apostolis Lianos

eCommerce Manager

tetragonobookstores.grRetail, 11-50 employees

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Ease in creating user journeys.
Easy implementation of APIs.
Good reporting dashboard and scheduling features.
Segmentation of the users is easy.

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Rohit Asesh

Deputy Manager - Digital Marketing

ADDA52Computer Games, 201-500 employees

View all 1 answers on this topic

Cons

The UI is too complex sometimes (hopefully their support is always there for us!)

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Apostolis Lianos

eCommerce Manager

tetragonobookstores.grRetail, 11-50 employees

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Relays
Onsite should have more options of templates.
Backend support for better reachability of the channels.
Cohort studies should be more customizable.

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Rohit Asesh

Deputy Manager - Digital Marketing

ADDA52Computer Games, 201-500 employees

View all 1 answers on this topic

Alternatives Considered

ContactPigeon is built for eCommerce, while Mailchimp is super easy and a good fit for a smaller company. That's why we switched since we needed a more complete, all-in-one marketing automation solution to scale our online business.

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Apostolis Lianos

eCommerce Manager

tetragonobookstores.grRetail, 11-50 employees

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Both WebEngage & CleverTap are equally good with some weighed advantages at both their ends. When it comes to an easy interface for user journey creation, CleverTap wins the race. When it comes to proper granularized segmentation skills, WebEngage takes a lead. I'd recommend WebEngage because of its extensive implementation capability and better use cases for segmentation and customizability.

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Rohit Asesh

Deputy Manager - Digital Marketing

ADDA52Computer Games, 201-500 employees

View all 1 answers on this topic

Return on Investment

25% growth in Email orders (YoY).
Higher open rates up to +46%.

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Apostolis Lianos

eCommerce Manager

tetragonobookstores.grRetail, 11-50 employees

View all 1 answers on this topic

Helped improves quality of acquisition by defining the journey of new users.
Business operations made easy because of automation which helped in scaling.
Improved retention of the users resulted into higher ROI.

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Rohit Asesh

Deputy Manager - Digital Marketing

ADDA52Computer Games, 201-500 employees

View all 1 answers on this topic

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Rating Summary

ContactPigeon

WebEngage

Likelihood to Recommend

ContactPigeon

WebEngage

Feature Rating Comparison

Dynamic content

Ability to test dynamic content

Mobile optimization

Email deliverability reporting

List management

Triggered drip sequences

Lead nurturing

Automated sales alerts and tasks

Event/webinar marketing

Dashboards

Standard reports

Custom reports

API

Role-based workflow & approvals

Customizability

Integration with Salesforce.com

Pros

ContactPigeon

WebEngage

Cons

ContactPigeon

WebEngage

Alternatives Considered

ContactPigeon

WebEngage

Return on Investment

ContactPigeon

WebEngage

Screenshots

ContactPigeon

WebEngage

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Rating Summary

Add comparison