What users are saying about

ContactPigeon vs WebEngage

ContactPigeon
5 Ratings
WebEngage
15 Ratings

ContactPigeon

5 Ratings
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Score 8.6 out of 100

Based on 5 reviews and ratings

WebEngage

15 Ratings
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Score 8.3 out of 100

Based on 15 reviews and ratings

Feature Set Ratings

    Email & Online Marketing

    ContactPigeon

    Feature Set Not Supported
    N/A
    7.5

    WebEngage

    75%
    WebEngage ranks higher in 6/6 features
    WebEngage ranks higher in 6/6 features

    Dynamic content

    N/A
    0 Ratings
    7.4
    74%
    6 Ratings

    Ability to test dynamic content

    N/A
    0 Ratings
    7.7
    77%
    6 Ratings

    Mobile optimization

    N/A
    0 Ratings
    6.5
    65%
    5 Ratings

    Email deliverability reporting

    N/A
    0 Ratings
    7.1
    71%
    6 Ratings

    List management

    N/A
    0 Ratings
    7.9
    79%
    6 Ratings

    Triggered drip sequences

    N/A
    0 Ratings
    8.3
    83%
    6 Ratings

    Lead Management

    ContactPigeon

    Feature Set Not Supported
    N/A
    6.3

    WebEngage

    63%
    WebEngage ranks higher in 2/2 features
    WebEngage ranks higher in 2/2 features

    Lead nurturing

    N/A
    0 Ratings
    6.8
    68%
    5 Ratings

    Automated sales alerts and tasks

    N/A
    0 Ratings
    5.8
    58%
    5 Ratings

    Campaign Management

    ContactPigeon

    Feature Set Not Supported
    N/A
    7.0

    WebEngage

    70%
    WebEngage ranks higher in 2/2 features
    WebEngage ranks higher in 2/2 features

    Calendaring

    N/A
    0 Ratings
    8.0
    80%
    5 Ratings

    Event/webinar marketing

    N/A
    0 Ratings
    6.0
    60%
    4 Ratings

    Reporting & Analytics

    ContactPigeon

    Feature Set Not Supported
    N/A
    7.2

    WebEngage

    72%
    WebEngage ranks higher in 3/3 features
    WebEngage ranks higher in 3/3 features

    Dashboards

    N/A
    0 Ratings
    7.5
    75%
    6 Ratings

    Standard reports

    N/A
    0 Ratings
    7.5
    75%
    6 Ratings

    Custom reports

    N/A
    0 Ratings
    6.7
    67%
    6 Ratings

    Platform & Infrastructure

    ContactPigeon

    Feature Set Not Supported
    N/A
    7.2

    WebEngage

    72%
    WebEngage ranks higher in 4/4 features
    WebEngage ranks higher in 4/4 features

    API

    N/A
    0 Ratings
    8.3
    83%
    6 Ratings

    Role-based workflow & approvals

    N/A
    0 Ratings
    7.2
    72%
    5 Ratings

    Customizability

    N/A
    0 Ratings
    7.0
    70%
    5 Ratings

    Integration with Salesforce.com

    N/A
    0 Ratings
    6.2
    62%
    5 Ratings

    Attribute Ratings

    • ContactPigeon is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.1

    ContactPigeon

    91%
    3 Ratings
    8.1

    WebEngage

    81%
    6 Ratings

    Likelihood to Renew

    9.1

    ContactPigeon

    91%
    1 Rating

    WebEngage

    N/A
    0 Ratings

    Support Rating

    9.1

    ContactPigeon

    91%
    1 Rating

    WebEngage

    N/A
    0 Ratings

    Likelihood to Recommend

    ContactPigeon

    It is a platform with all the requisite features to meet the needs of a complete digital marketing campaign: email marketing with countless automation rules, pop-ups that serve as simple sign-ups or even as cross-sell and up-sell tools, push notifications with ready-made templates for vital functions like browse and cart abandonment, the ability to create offsite landing pages, creation of Facebook ads, and much much more. I really can't think of one scenario in which ContactPigeon won't provide solid solutions.

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    Makis Paraskevopoulos | TrustRadius Reviewer
    Makis Paraskevopoulos
    View all 3 answers on this topic

    WebEngage

    WebEngage can easily reduce turnaround time for product and marketing teams to execute marketing campaigns for specific user segments as well as remove any dependency on internal tech teams for the development and maintenance of automation journeys. Further, A/B tests can be executed to measure the performance of message variants in real-time directly from the panel. But WebEngage lacks a robust Analytics platform. While basic metrics such as open rate and click-through rate for messages being sent can be considered for reporting, attribution is still not the strongest suit in case the marketing team relies on multiple Ad networks for acquisition. Thus, as per experience, it's better to use the automation suite offered by WebEngage with a different data analytics platform.

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    Atul Chaudhary | TrustRadius Reviewer
    Atul Chaudhary
    View all 6 answers on this topic

    Pros

    ContactPigeon

    • Customized newsletters with segmentations to target specific customers according to their visits in our website.
    • Landing pages, with [graphics] we create. It creates a special link for every campaign/landing page for use in our advertisements.
    • Pop ups in site. [We] can have pop ups in every page of our site. [We] want [this] in order to inform our customers for extra [discounts] [or] [gifts].

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 3 answers on this topic

    WebEngage

    • Ease in creating user journeys.
    • Easy implementation of APIs.
    • Good reporting dashboard and scheduling features.
    • Segmentation of the users is easy.

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    Rohit Asesh | TrustRadius Reviewer
    Rohit Asesh
    View all 6 answers on this topic

    Cons

    ContactPigeon

    • The UI is too complex sometimes (hopefully their support is always there for us!)

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    Apostolis Lianos | TrustRadius Reviewer
    Apostolis Lianos
    View all 3 answers on this topic

    WebEngage

    • Relays
    • Onsite should have more options of templates.
    • Backend support for better reachability of the channels.
    • Cohort studies should be more customizable.

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    Rohit Asesh | TrustRadius Reviewer
    Rohit Asesh
    View all 6 answers on this topic

    Pricing Details

    ContactPigeon

    General

    Free Trial
    Yes
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    $198 per month/billed annually

    ContactPigeon Editions & Modules

    Edition
    Standard$198.001
    Pro$385.001
    Enterprise$980.001
    1. per month/billed annually
    Additional Pricing Details
    —

    WebEngage

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    —

    WebEngage Editions & Modules

    —
    Additional Pricing Details
    Pricing is customised according to the customer usage and requirement. Contact support@webengage.com to know more about pricing plans.

    Likelihood to Renew

    ContactPigeon

    ContactPigeon 9.1
    Based on 1 answer
    I am absolutely happy with their services. For any problem or idea that arises, the support team is there to provide solutions, advise, and even write code for the website.

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    Makis Paraskevopoulos | TrustRadius Reviewer
    Makis Paraskevopoulos
    View all 1 answers on this topic

    WebEngage

    No score
    No answers yet
    No answers on this topic

    Support Rating

    ContactPigeon

    ContactPigeon 9.1
    Based on 1 answer
    It is honestly the best support team I've ever seen, always ready and willing to help.

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    Makis Paraskevopoulos | TrustRadius Reviewer
    Makis Paraskevopoulos
    View all 1 answers on this topic

    WebEngage

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    ContactPigeon

    [I] haven't used other [products].

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 3 answers on this topic

    WebEngage

    WebEngage's dashboard is relatively more intuitive and easy to understand. Further in terms of cost as well it is value to money as it delivers excellent ROI. The after-sales support is also better in terms of responsiveness and helps in case of issues with the execution of campaigns. The account managers also ideate and help in the optimization and creation of new user journeys.

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    Atul Chaudhary | TrustRadius Reviewer
    Atul Chaudhary
    View all 6 answers on this topic

    Return on Investment

    ContactPigeon

    • 25% growth in Email orders (YoY).
    • Higher open rates up to +46%.

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    Apostolis Lianos | TrustRadius Reviewer
    Apostolis Lianos
    View all 3 answers on this topic

    WebEngage

    • Helped in lowering cost of marketing.
    • Driving higher volume of Direct Sales.
    • Increasing conversion rate on the website.
    • Increasing lead to sale ratio.

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 6 answers on this topic

    Screenshots

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