What users are saying about
1 Ratings
5 Ratings
1 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.1 out of 100
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Likelihood to Recommend

ContactPigeon

Ideal for eCommerce. It is not the cheapest for a startup but one of the best for a scaling business.
Apostolis Lianos | TrustRadius Reviewer

WebEngage

When the business is expected to scale and expand, tools such as this proves very handy where it helps to target the correct segments or correct audiences with the right offerings, thereby increasing the chances of transaction or desired action from the user while saving pennies which could have been burnt if a blanket approach would have been used. Automation saves a lot of time and effort for the marketers and businesses boosted due to its operation.
Rohit Asesh | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

ContactPigeon
WebEngage
9.3
Dynamic content
ContactPigeon
WebEngage
10.0
Ability to test dynamic content
ContactPigeon
WebEngage
9.0
Mobile optimization
ContactPigeon
WebEngage
9.0
Email deliverability reporting
ContactPigeon
WebEngage
8.0
List management
ContactPigeon
WebEngage
10.0
Triggered drip sequences
ContactPigeon
WebEngage
10.0

Lead Management

ContactPigeon
WebEngage
9.5
Lead nurturing
ContactPigeon
WebEngage
10.0
Automated sales alerts and tasks
ContactPigeon
WebEngage
9.0

Campaign Management

ContactPigeon
WebEngage
9.0
Event/webinar marketing
ContactPigeon
WebEngage
9.0

Reporting & Analytics

ContactPigeon
WebEngage
8.7
Dashboards
ContactPigeon
WebEngage
9.0
Standard reports
ContactPigeon
WebEngage
9.0
Custom reports
ContactPigeon
WebEngage
8.0

Platform & Infrastructure

ContactPigeon
WebEngage
9.5
API
ContactPigeon
WebEngage
9.0
Role-based workflow & approvals
ContactPigeon
WebEngage
10.0
Customizability
ContactPigeon
WebEngage
10.0
Integration with Salesforce.com
ContactPigeon
WebEngage
9.0

Pros

ContactPigeon

  • Really powerful custom automation
  • Omnichannel marketing automation (Email+Push Notifications+SMS)
  • Great support
Apostolis Lianos | TrustRadius Reviewer

WebEngage

  • Ease in creating user journeys.
  • Easy implementation of APIs.
  • Good reporting dashboard and scheduling features.
  • Segmentation of the users is easy.
Rohit Asesh | TrustRadius Reviewer

Cons

ContactPigeon

  • The UI is too complex sometimes (hopefully their support is always there for us!)
Apostolis Lianos | TrustRadius Reviewer

WebEngage

  • Relays
  • Onsite should have more options of templates.
  • Backend support for better reachability of the channels.
  • Cohort studies should be more customizable.
Rohit Asesh | TrustRadius Reviewer

Alternatives Considered

ContactPigeon

ContactPigeon is built for eCommerce, while Mailchimp is super easy and a good fit for a smaller company. That's why we switched since we needed a more complete, all-in-one marketing automation solution to scale our online business.
Apostolis Lianos | TrustRadius Reviewer

WebEngage

Both WebEngage & CleverTap are equally good with some weighed advantages at both their ends. When it comes to an easy interface for user journey creation, CleverTap wins the race. When it comes to proper granularized segmentation skills, WebEngage takes a lead. I'd recommend WebEngage because of its extensive implementation capability and better use cases for segmentation and customizability.
Rohit Asesh | TrustRadius Reviewer

Return on Investment

ContactPigeon

  • 25% growth in Email orders (YoY).
  • Higher open rates up to +46%.
Apostolis Lianos | TrustRadius Reviewer

WebEngage

  • Helped improves quality of acquisition by defining the journey of new users.
  • Business operations made easy because of automation which helped in scaling.
  • Improved retention of the users resulted into higher ROI.
Rohit Asesh | TrustRadius Reviewer

Screenshots

Pricing Details

ContactPigeon

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

WebEngage

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ContactPigeon
9.1
WebEngage
9.0

Add comparison