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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Contivio.com

    Score8.5 out of 10
    N/AContivio.com is cloud-based call center software with multi-channel support features that enable clients to take and make calls, route calls, integrate their call center solution with their existing CRM, and generate analytics.N/A

    Hearsay, now part of Yext

    Score8.9 out of 10
    N/AAfter the August 2024 acquisition, Hearsay Systems joined Yext, combining Yext's digital presence management with Hearsay's compliant customer engagement tools.N/A
    Pricing
    Contivio.comHearsay, now part of Yext
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Contivio.comHearsay, now part of Yext
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Contivio.comHearsay, now part of Yext
    Contact Center Software
    Comparison of Contact Center Software features of Contivio.com and Hearsay, now part of Yext
    Feature
    Contivio.com
    7.7
    3 Ratings
    10% below category average
    Hearsay, now part of Yext
    -
    Ratings
    Agent dashboard8.01 Ratings00 Ratings
    Validate callers9.02 Ratings00 Ratings
    Outbound response9.01 Ratings00 Ratings
    Call forwarding8.03 Ratings00 Ratings
    Click-to-call (CTC)9.03 Ratings00 Ratings
    Warm transfer8.02 Ratings00 Ratings
    Interactive voice response8.01 Ratings00 Ratings
    REST APIs5.01 Ratings00 Ratings
    Call scripts5.01 Ratings00 Ratings
    Call tracking7.03 Ratings00 Ratings
    Multichannel integration7.02 Ratings00 Ratings
    CRM software integration9.02 Ratings00 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Contivio.com and Hearsay, now part of Yext
    Feature
    Contivio.com
    7.0
    2 Ratings
    17% below category average
    Hearsay, now part of Yext
    -
    Ratings
    Inbound call routing7.01 Ratings00 Ratings
    Omnichannel inbound routing6.01 Ratings00 Ratings
    Recording8.02 Ratings00 Ratings
    Quality management6.02 Ratings00 Ratings
    Call analytics6.02 Ratings00 Ratings
    Historical reporting8.01 Ratings00 Ratings
    Live reporting8.01 Ratings00 Ratings
    Customer surveys6.01 Ratings00 Ratings
    Customer interaction analytics8.02 Ratings00 Ratings
    Best Alternatives
    Contivio.comHearsay, now part of Yext
    Small Businesses
    Zendesk Talk
    Score8.2 out of 10
    Simplify360
    Score7.8 out of 10
    Medium-sized Companies
    Genesys Multicloud CX (discontinued)
    Score8 out of 10
    Customer.io
    Score9.1 out of 10
    Enterprises
    Bright Pattern Contact Center
    Score8.4 out of 10
    SAP Service Cloud
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Contivio.comHearsay, now part of Yext
    Likelihood to Recommend
    8.0
    (3 ratings)
    9.0
    (1 ratings)
    Likelihood to Renew
    7.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    7.0
    (1 ratings)
    9.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    9.0
    (1 ratings)
    User Testimonials
    Contivio.comHearsay, now part of Yext
    Likelihood to Recommend
    Contivio.com
    I travel a lot and this makes Contivio easy to use, all I need is a good WIFI connection and I am good to interact with the clients anytime/anywhere. The flexibility of not running out the options to get the business running is amazing. The only thing that bothers me is that you may not realize that you're not logged in as you cannot see when the phone logs you out of the application, this also means you might loose out on a running call or the call may not get recorded.
    Incentivized
    Read full review
    Yext
    Apart from a few limitations, Hearsay Social is an excellent tool for managing your social media posts in one place. Its user-friendly interface allows you to analyze, track, schedule, and automate social media posts. This is a must in today's age. It saves a lot of stress and handwork and makes you efficient as it gives you tools to analyze the results of your posts in terms of reach, viewership, etc. Thereby helping you to formulate your social media strategy.
    Incentivized
    Read full review
    Pros
    Contivio.com
    • Integration into our system
    • Customer support is fairly fast but always solves any issues we have
    • Connects our customers with us in a streamlined way
    Incentivized
    Read full review
    Yext
    • Single dashboard of all your social media channels
    • Automation of posts
    • Scheduled posting as per design
    • Great for analytics & customer Interactions
    Incentivized
    Read full review
    Cons
    Contivio.com
    • No mobile app for cell phone use. Seems very weird that you have to be tied to a computer to manage your settings.
    • No web portal for easily adjusting call forwarding or status
    • Requires signing in and out every day because it will log out randomly.
    Incentivized
    Read full review
    Yext
    • Lacks ability for significant flexibility and customization
    • Mobile app sometimes does not save the posts that are edited
    • It does allow you to tag or hashtag any post.
    Incentivized
    Read full review
    Likelihood to Renew
    Contivio.com
    I am happy with the application. Contivio is very easy to use, and I hardly ever run into problems so easy to give a decent rating!
    Incentivized
    Read full review
    Yext
    No answers on this topic
    Usability
    Contivio.com
    Setting it up can be daunting, but once it's set up, it works great. The admin interface can be a bit confusing as well. It could be better.
    Incentivized
    Read full review
    Yext
    If you wish to reduce stress of managing multiple social media handles from a single place, you can use Hearsay Social. Hearsay Social helps you analyze, automate, schedule posts and even give ideas for posts. Rather than multitasking, one would obliviously choose a single place to track your posts. It also fares greatly as compared to its competitors. It has a great interface. Very easy and simple to use.
    Incentivized
    Read full review
    Support Rating
    Contivio.com
    No answers on this topic
    Yext
    1. Simple to Use. 2. User Friendly Interface 3. Great Features 4. Very Few Limitations. 5. Automates my Tasks
    Incentivized
    Read full review
    Alternatives Considered
    Contivio.com
    Jive is behind the times in terms of user interface and functionality.
    Incentivized
    Read full review
    Yext
    Facebook Business Manager is also good however it has some limitations like it's very difficult to remove an ad account, we cannot schedule shared posts and the user interface is a bit complicated and not user-friendly. I like the user interface of Hearsay Social. I find it very simple and easy to use. Also, it has all the features that you might require in Social Media Management tool.
    Incentivized
    Read full review
    Return on Investment
    Contivio.com
    • It aids the operations and sales team to keep track of client call data and this is particularly helpful for tracking sales leads.
    • Losing out on an important conversation because either you got logged out in between or the call did not get recorded are two scenarios that are common cons with Contivio.
    • The features that show up on the screen when logged in to the application can sometimes be overwhelming because you don't need to use all the features in one go and some can be hidden for later use when searched for.
    Incentivized
    Read full review
    Yext
    • It has helped us save time in maintaining our social media handles
    • It gave us a lot of intelligent insights on our posts, thereby helping improve our marketing strategy to perform better every time
    • It helped us design our posts better based on inputs & design ideas based on our past posts
    Incentivized
    Read full review
    ScreenShots