2 Ratings
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Score 6.6 out of 100
70 Ratings
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Score 8.3 out of 100

Feature Set Ratings

    Endpoint Security

    ControlNow (Discontinued)

    Feature Set Not Supported
    N/A
    8.6

    Trend Micro Apex One (formerly OfficeScan)

    86%
    Trend Micro Apex One (formerly OfficeScan) ranks higher in 7/7 features

    Anti-Exploit Technology

    N/A
    0 Ratings
    8.9
    89%
    8 Ratings

    Endpoint Detection and Response (EDR)

    N/A
    0 Ratings
    8.9
    89%
    7 Ratings

    Centralized Management

    N/A
    0 Ratings
    8.4
    84%
    8 Ratings

    Hybrid Deployment Support

    N/A
    0 Ratings
    8.4
    84%
    7 Ratings

    Infection Remediation

    N/A
    0 Ratings
    8.9
    89%
    8 Ratings

    Vulnerability Management

    N/A
    0 Ratings
    8.1
    81%
    8 Ratings

    Malware Detection

    N/A
    0 Ratings
    8.9
    89%
    8 Ratings

    Attribute Ratings

    • Trend Micro Apex One (formerly OfficeScan) is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    7.0

    ControlNow (Discontinued)

    70%
    1 Rating
    8.9

    Trend Micro Apex One (formerly OfficeScan)

    89%
    21 Ratings

    Likelihood to Renew

    ControlNow (Discontinued)

    N/A
    0 Ratings
    8.0

    Trend Micro Apex One (formerly OfficeScan)

    80%
    4 Ratings

    Support Rating

    ControlNow (Discontinued)

    N/A
    0 Ratings
    8.0

    Trend Micro Apex One (formerly OfficeScan)

    80%
    2 Ratings

    Likelihood to Recommend

    ControlNow (Discontinued)

    Its middle of the road and should suit most applications well
    John Stewart | TrustRadius Reviewer

    Trend Micro Apex One (formerly OfficeScan)

    Before Trend Micro OfficeScan we used Symantec Endpoint Protection and although it was very easy to deploy and to update agents it couldn't find a virus if you pointed it out with a neon sign. We were always getting hit with different viruses but since we migrated to Trend we no longer have that problem. Trend has definitely been preventing those kind of outbreaks successfully.
    Anonymous | TrustRadius Reviewer

    Pros

    ControlNow (Discontinued)

    • An instant scan of file level downloads so that introduction of a variant file is limited before the scan engine clears it.
    • Dashboard use of the agents available allows for near real-time review and action without directed access to the station.
    John Stewart | TrustRadius Reviewer

    Trend Micro Apex One (formerly OfficeScan)

    • The product has two important aspects, centralized console and an agent which is typically installed on every machine. When the product is installed on a dedicated server then all computers can readily get updated while in the same network (provided the agent is installed on every machine). This helps the machine to avoid any kind of virus attacks.
    • Even if the machines are not in the same network where the console is being run it can directly get all updates from the Trend Micro server directly and the machine is still protected. Hence, it is not necessary that users have to visit the office or internal network to get the update, once the agent is installed on the machine then they can get the update from anywhere as long as the machine has access to the Internet.
    • Once the agent is installed on the machine the users can themselves do a full scan and even check the logs themselves.
    Ratulsnigdha Saha | TrustRadius Reviewer

    Cons

    ControlNow (Discontinued)

    • Dashboard refresh when you have over 100 end agents can be lagging at times
    • The agent install process has potential to hang without alert or warning unless your paying attention through the complete install
    • The silent install process can be problematic when dealing with large-scale networks with varied OS models
    John Stewart | TrustRadius Reviewer

    Trend Micro Apex One (formerly OfficeScan)

    • Only thing I would have to say that's negative is the reporting aspect. Basic reporting is good but still lacks some details. This is a problem with many of the software vendors I have encountered in the past as well. Reporting is still much better than most.
    Shannon Johnson | TrustRadius Reviewer

    Pricing Details

    ControlNow (Discontinued)

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Trend Micro Apex One (formerly OfficeScan)

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Likelihood to Renew

    ControlNow (Discontinued)

    No score
    No answers yet
    No answers on this topic

    Trend Micro Apex One (formerly OfficeScan)

    Trend Micro Apex One (formerly OfficeScan) 8.0
    Based on 4 answers
    It is very easy to stick with a vendor year after year, and it is also easy to see the faults in a product and want to change. This is the first time I have renewed with an antiviurs provider as others have been less than ideal and caused issues where there were none before, so while it isn't perfect, it is the best of the bunch currently and I am hopeful that it will continue to improve in future versions.
    Aaron Myers | TrustRadius Reviewer

    Support Rating

    ControlNow (Discontinued)

    No score
    No answers yet
    No answers on this topic

    Trend Micro Apex One (formerly OfficeScan)

    Trend Micro Apex One (formerly OfficeScan) 8.0
    Based on 2 answers
    It has been difficult at sometimes, the support people at one point told me that they couldn't tell me information about OfficeScan because it was knowledge that was passed down from engineer to engineer. The issue was that if you used the msi for the install any further installs would require the msi to have the same exact name or else the install fails and corrupts the install. This information is not listed anywhere on trends website. Support kept trying to get me to use the exe for installs instead, but we use SCCM and msi's work better. We had to write a script to come up with a solution so that we could uninstall the software and install the new software. Trend did provide the technical expertise to help with the script and had us work with one of the developers in order to resolve that issue. So they did fix their screw up but it took a while and several complaints.
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    ControlNow (Discontinued)

    ControlNow more nimble and less impactful on the local PC
    John Stewart | TrustRadius Reviewer

    Trend Micro Apex One (formerly OfficeScan)

    I have evaluated several endpoint security products over the years, but Trend Micro consistently lands in the Gartner's magic quadrant of best companies in this space, reviews well, and, most tellingly, I have had great success with their products. Every iteration brings improvements in ease of use and advancements in protection
    Nathan Roberts | TrustRadius Reviewer

    Return on Investment

    ControlNow (Discontinued)

    • At current we are on build up and the ROI isnt a factor
    John Stewart | TrustRadius Reviewer

    Trend Micro Apex One (formerly OfficeScan)

    • Increased employee efficiency is definitely one of the main reasons for using this product. A lot of valuable business hours can be saved by having this product as we all know that fixing virus issues involves more than technical expertise and takes a lot of time.
    • If the employee efficiency improves then any employee facing the customer will have a much better impact and will automatically improve customer service. Having a computer in good condition is going to have a better customer service and it will also help to meet deadlines.
    • The only negative impact I would say that it does affect other VPN agents (which is mandatory for certain client applications or accessing the client network) once the Trend Micro agent gets a version upgrade. On the other hand if the agents are not upgraded from time to time it may affect Trend Micro agents' functionality.
    Ratulsnigdha Saha | TrustRadius Reviewer

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