ControlUp vs. Nerdio

An environment where visibility of general performance metrics isn't currently done or is done with a system that is difficult to use (which was our case). An environment where resource allocation decisions need to be made (e.g. how much RAM and CPU to allocate to VM pools). An environment where a troubleshooting tool is needed (e.g. to answer the question, "Why is this person experiencing poor performance right now?")

Nerdio manages our servers - file and exchange, and it has been the perfect solution for our office, allowing our users access from any desktop or laptop, no matter the location. As many of us work after hours, we always have access to our files/data... and works well for us whether we're on meetings or need information. Can't imagine going back and not having the ability to work remotely.

Incentivized

• The triggers are very flexible and can be configured to alert on things from events in sessions to hardware failures. Script actions are what they sound like. They are scripts that can be created and run on demand or tied to a trigger. One example is that if a hard drive is low on space we have a script to clean up certain things on the drive.
• Script actions are supported by the ControlUp community. Community members can submit scripts that are reviewed by ControlUp and approved. This means more script are added over time.
• ControlUp support and sales support has been great. Our sales engineer is always willing to jump on and help us with configuration issues and standard support is quick to respond and are good at resolving issues.

Incentivized

• They can link to your computer and help you with any issues immediately.
• Easy to talk to and reach.
• Reliable Service

Incentivized

• It seems that there is a gradual transition occurring from one interface (a local program) to another (Web). This creates confusion at times.
• ScoutBees module has a problem with our version of Horizon, so we can't do a login test
• The local program for ControlUp uses a lot of resources
• The training session focus on very large environments, which we aren't. Might be good to offer SMB sessions separately.

• Default printers! If you work form home and it will switch up your printers. Even if you don't work from home it will switch it sometimes.
• Disk space seems a little expensive too :(

Incentivized

I feel all these products are good and have their strengths but for me it came down to two categories. How easy is it to find issues and cost. It seemed to me that the easiest to use is ControlUp and eG. Price broke down to ControlUp and SysTrack being lower than Goliath and eG.

Incentivized

We moved to this solution when there was only a limited number of vendors offering this type of work environment... and after talking to colleagues who initially selected other vendors, they were happy to make the switch to AdarIT/Nerdio.

Incentivized

• its licensing cost is a bit on high

Incentivized

• ROI
• Reliability in connectivity
• Office nation wide linked together in one cloud.

Incentivized