Converged Communications Center vs. NICE CXone
Converged Communications Center vs. NICE CXone
Product | Rating | Most Used By | Product Summary | Starting Price |
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Converged Communications Center | N/A | Converged Communications Center is a call center software offering from Converged Communication Systems. | N/A | |
NICE CXone | N/A | NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management, and interaction analytics. | $71 per month per user |
Converged Communications Center | NICE CXone | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Converged Communications Center | NICE CXone | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Converged Communications Center | NICE CXone | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Converged Communications Center | NICE CXone | |
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Likelihood to Recommend | - (0 ratings) | 8.4 (578 ratings) |
Likelihood to Renew | - (0 ratings) | 9.4 (24 ratings) |
Usability | - (0 ratings) | 8.3 (552 ratings) |
Availability | - (0 ratings) | 3.7 (7 ratings) |
Performance | - (0 ratings) | 9.2 (7 ratings) |
Support Rating | - (0 ratings) | 7.9 (5 ratings) |
In-Person Training | - (0 ratings) | 3.1 (4 ratings) |
Online Training | - (0 ratings) | 7.0 (5 ratings) |
Implementation Rating | - (0 ratings) | 8.0 (8 ratings) |
Configurability | - (0 ratings) | 7.0 (4 ratings) |
Ease of integration | - (0 ratings) | 7.0 (4 ratings) |
Product Scalability | - (0 ratings) | 6.7 (7 ratings) |
Vendor post-sale | - (0 ratings) | 4.4 (5 ratings) |
Vendor pre-sale | - (0 ratings) | 4.4 (5 ratings) |
Converged Communications Center | NICE CXone | |
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Likelihood to Recommend | Converged Communication Systems No answers on this topic | NICE Systems |
Pros | Converged Communication Systems No answers on this topic | NICE Systems |
Cons | Converged Communication Systems No answers on this topic | NICE Systems |
Likelihood to Renew | Converged Communication Systems No answers on this topic | NICE Systems |
Usability | Converged Communication Systems No answers on this topic | NICE Systems |
Reliability and Availability | Converged Communication Systems No answers on this topic | NICE Systems |
Performance | Converged Communication Systems No answers on this topic | NICE Systems |
Support Rating | Converged Communication Systems No answers on this topic | NICE Systems |
In-Person Training | Converged Communication Systems No answers on this topic | NICE Systems |
Online Training | Converged Communication Systems No answers on this topic | NICE Systems |
Implementation Rating | Converged Communication Systems No answers on this topic | NICE Systems |
Alternatives Considered | Converged Communication Systems No answers on this topic | NICE Systems |
Scalability | Converged Communication Systems No answers on this topic | NICE Systems |
Return on Investment | Converged Communication Systems No answers on this topic | NICE Systems |
ScreenShots | NICE CXone Screenshots |