What users are saying about
2 Ratings
13 Ratings
2 Ratings
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Score 8 out of 100
13 Ratings
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Score 9.4 out of 100

Likelihood to Recommend

ConvergeHub

It is really well suited for clients looking to automate the process with a budget constraint and that is inline with most small and medium enterprises, startups as well as entrepreneurs looking for a productive environment to grow their business in.
Prashant Choudhary | TrustRadius Reviewer

Customer.io

If you have a very small database of people, then probably the whole integration isn't justified. If you have a small business and don't plan to scale much, don't do it. It will be expensive for what you can get elsewhere (Mailchimp).If you want a scalable and powerful platform, that will take some time to pay off, and you can wait, then do it. Once you get integrated and start sending events and attributes, the things you can do are almost limitless.
Santiago Valdés | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

ConvergeHub
8.3
Customer.io
Customer data management / contact management
ConvergeHub
9.0
Customer.io
Workflow management
ConvergeHub
9.0
Customer.io
Territory management
ConvergeHub
8.0
Customer.io
Opportunity management
ConvergeHub
9.0
Customer.io
Integration with email client (e.g., Outlook or Gmail)
ConvergeHub
7.0
Customer.io
Contract management
ConvergeHub
8.0
Customer.io
Quote & order management
ConvergeHub
9.0
Customer.io
Interaction tracking
ConvergeHub
8.0
Customer.io
Channel / partner relationship management
ConvergeHub
8.0
Customer.io

Customer Service & Support

ConvergeHub
7.0
Customer.io
Case management
ConvergeHub
7.0
Customer.io

Marketing Automation

ConvergeHub
9.0
Customer.io
Lead management
ConvergeHub
9.0
Customer.io
Email marketing
ConvergeHub
9.0
Customer.io

CRM Project Management

ConvergeHub
9.0
Customer.io
Task management
ConvergeHub
9.0
Customer.io
Billing and invoicing management
ConvergeHub
9.0
Customer.io
Reporting
ConvergeHub
9.0
Customer.io

CRM Reporting & Analytics

ConvergeHub
8.0
Customer.io
Pipeline visualization
ConvergeHub
8.0
Customer.io
Customizable reports
ConvergeHub
8.0
Customer.io

Customization

ConvergeHub
7.5
Customer.io
Custom fields
ConvergeHub
8.0
Customer.io
API for custom integration
ConvergeHub
7.0
Customer.io

Platform

ConvergeHub
9.0
Customer.io
Mobile access
ConvergeHub
9.0
Customer.io

Security

ConvergeHub
9.0
Customer.io
Role-based user permissions
ConvergeHub
9.0
Customer.io

Email & Online Marketing

ConvergeHub
Customer.io
8.6
WYSIWYG email editor
ConvergeHub
Customer.io
6.7
Dynamic content
ConvergeHub
Customer.io
8.4
Ability to test dynamic content
ConvergeHub
Customer.io
8.4
A/B testing
ConvergeHub
Customer.io
7.8
Mobile optimization
ConvergeHub
Customer.io
10.0
Email deliverability reporting
ConvergeHub
Customer.io
7.9
List management
ConvergeHub
Customer.io
10.0
Triggered drip sequences
ConvergeHub
Customer.io
9.6

Reporting & Analytics

ConvergeHub
Customer.io
6.0
Dashboards
ConvergeHub
Customer.io
5.6
Standard reports
ConvergeHub
Customer.io
5.3
Custom reports
ConvergeHub
Customer.io
7.0

Pros

ConvergeHub

  • The dashboards are really good and feature laden.
  • The UI is really intuitive as well as user friendly.
  • Automation of simple tasks as well as the marketing process is really easy.
  • Above all the pricing takes the cake here.
Prashant Choudhary | TrustRadius Reviewer

Customer.io

  • Workflow building and management.
  • Extremely flexible and integrates easily with other services.
  • Solid email builder.
  • Webhook makes it easy to send and receive data in event-driven contexts.
  • Support for liquid makes highly detailed personalization possible in every message.
Joel McLean | TrustRadius Reviewer

Cons

ConvergeHub

  • Customer support isn't that great, takes a lot of time to respond.
  • Notifications are not on time, i.e. they are delayed and not real time.
  • Lack of integration with other applications.
Prashant Choudhary | TrustRadius Reviewer

Customer.io

  • I may be missing it in the UI, but a place to see the list of emails who qualify for a certain email.
  • One easy to view chart of all our automated/lifecycle emails to see what a given user would see over their customer journey. (This is really just a feature request/idea - the product itself is really awesome.)
Ted Bennett | TrustRadius Reviewer

Alternatives Considered

ConvergeHub

ConvergeHub offers the best set of features and the interface that it does at a price that is by far the best out of its competitors. This has been an easy-to-sell product as the maximum amount of clients are startups or SMEs and budget is the main constraint for them, with which the views of ConvergeHub creators seem to align well.
Prashant Choudhary | TrustRadius Reviewer

Customer.io

Customer.io was really the first pure, full-featured drip email program on the market and as far as I know, it's still the simplest and best overall for that specific function. SendGrid has also added drip campaign features, but I would seriously evaluate Customer.io against any other drip email provider because they really have all the key elements you need to make it work.
Sean Anderson | TrustRadius Reviewer

Return on Investment

ConvergeHub

  • It helps increase the overall productivity by automating daily routine tasks.
  • Sales & marketing process becomes easier and more productive.
  • Workflow management is easier.
  • Overall productivity increases many-fold.
Prashant Choudhary | TrustRadius Reviewer

Customer.io

  • Fast testing for new products to specific groups. It saves a lot of time and money.
  • Removed workload from marketing = more time to make it better.
  • Better contact with specific groups, seeing a increase in sales because of this.
Mike Koolwijk | TrustRadius Reviewer

Screenshots

Pricing Details

ConvergeHub

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

ConvergeHub Editions & Modules

Edition
Lite$91
Professional$291
Premium$591
  1. per user - per month
Additional Pricing Details

Customer.io

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Customer.io Editions & Modules

Additional Pricing Details
Our basic plan starts at $150 a month and includes 12,000 profiles and up to a million messages. Our premium plan starts at $1,000 a month with an annual contract, dedicated CSM, and much more.

Rating Summary

Likelihood to Recommend

ConvergeHub
8.0
Customer.io
9.1

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