What users are saying about
2 Ratings
4 Ratings
2 Ratings
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Score 8 out of 100
4 Ratings
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Score 9.8 out of 100

Likelihood to Recommend

ConvergeHub

It is really well suited for clients looking to automate the process with a budget constraint and that is inline with most small and medium enterprises, startups as well as entrepreneurs looking for a productive environment to grow their business in.
Prashant Choudhary | TrustRadius Reviewer

Hiver

Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

ConvergeHub
8.3
Hiver
Customer data management / contact management
ConvergeHub
9.0
Hiver
Workflow management
ConvergeHub
9.0
Hiver
Territory management
ConvergeHub
8.0
Hiver
Opportunity management
ConvergeHub
9.0
Hiver
Integration with email client (e.g., Outlook or Gmail)
ConvergeHub
7.0
Hiver
Contract management
ConvergeHub
8.0
Hiver
Quote & order management
ConvergeHub
9.0
Hiver
Interaction tracking
ConvergeHub
8.0
Hiver
Channel / partner relationship management
ConvergeHub
8.0
Hiver

Customer Service & Support

ConvergeHub
7.0
Hiver
Case management
ConvergeHub
7.0
Hiver

Marketing Automation

ConvergeHub
9.0
Hiver
Lead management
ConvergeHub
9.0
Hiver
Email marketing
ConvergeHub
9.0
Hiver

CRM Project Management

ConvergeHub
9.0
Hiver
Task management
ConvergeHub
9.0
Hiver
Billing and invoicing management
ConvergeHub
9.0
Hiver
Reporting
ConvergeHub
9.0
Hiver

CRM Reporting & Analytics

ConvergeHub
8.0
Hiver
Pipeline visualization
ConvergeHub
8.0
Hiver
Customizable reports
ConvergeHub
8.0
Hiver

Customization

ConvergeHub
7.5
Hiver
Custom fields
ConvergeHub
8.0
Hiver
API for custom integration
ConvergeHub
7.0
Hiver

Platform

ConvergeHub
9.0
Hiver
Mobile access
ConvergeHub
9.0
Hiver

Security

ConvergeHub
9.0
Hiver
Role-based user permissions
ConvergeHub
9.0
Hiver

Incident and problem management

ConvergeHub
Hiver
8.8
Organize and prioritize service tickets
ConvergeHub
Hiver
7.7
Ticket creation and submission
ConvergeHub
Hiver
9.3
Ticket response
ConvergeHub
Hiver
9.3

Multi-Channel Help

ConvergeHub
Hiver
9.3
Email support
ConvergeHub
Hiver
9.3

Pros

ConvergeHub

  • The dashboards are really good and feature laden.
  • The UI is really intuitive as well as user friendly.
  • Automation of simple tasks as well as the marketing process is really easy.
  • Above all the pricing takes the cake here.
Prashant Choudhary | TrustRadius Reviewer

Hiver

  • It's easy to set up, and manage ongoing.
  • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
  • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
Megan Shorter | TrustRadius Reviewer

Cons

ConvergeHub

  • Customer support isn't that great, takes a lot of time to respond.
  • Notifications are not on time, i.e. they are delayed and not real time.
  • Lack of integration with other applications.
Prashant Choudhary | TrustRadius Reviewer

Hiver

  • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
Anonymous | TrustRadius Reviewer

Alternatives Considered

ConvergeHub

ConvergeHub offers the best set of features and the interface that it does at a price that is by far the best out of its competitors. This has been an easy-to-sell product as the maximum amount of clients are startups or SMEs and budget is the main constraint for them, with which the views of ConvergeHub creators seem to align well.
Prashant Choudhary | TrustRadius Reviewer

Hiver

Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
Megan Shorter | TrustRadius Reviewer

Return on Investment

ConvergeHub

  • It helps increase the overall productivity by automating daily routine tasks.
  • Sales & marketing process becomes easier and more productive.
  • Workflow management is easier.
  • Overall productivity increases many-fold.
Prashant Choudhary | TrustRadius Reviewer

Hiver

  • Hiver has increased the efficiency by which we address emailed questions and concerns.
  • Hiver increases transparency between team members.
  • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

ConvergeHub

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

ConvergeHub Editions & Modules

Edition
Lite$91
Professional$291
Premium$591
  1. per user - per month
Additional Pricing Details

Hiver

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Hiver Editions & Modules

Edition
PLUS PLAN$141
PREMIUM PLAN$221
ENTERPRISE PLAN$341
  1. /user/month
Additional Pricing Details

Rating Summary

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