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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ConvergeHub

    Score8 out of 10
    Small Businesses (1-50 employees)
    ConvergeHub is a converged CRM for SMBs. According to the vendor, this solution can manage all of your sales, marketing, support, and billing needs, with a converged, full-featured, yet extremely easy-to-use CRM that is priced within reach. The vendor’s value proposition is that the features are optimized for small to medium-sized businesses that have the same needs as large corporations–but don’t have massive budgets to integrate or pay for expensive add-ons. All ConvergeHub CRM…

    $9

    per user - per month

    SAP Engagement Cloud

    Score6.6 out of 10
    N/ASAP Engagement Cloud (formerly SAP Emarsys) helps organizations power unique customer engagement experiences by connecting real-time customer insights with the operational signals that run the business.N/A
    Pricing
    ConvergeHubSAP Engagement Cloud
    Editions & Modules
    Lite
    $9
    per user - per month
    Professional
    $29
    per user - per month
    Premium
    $59
    per user - per month
    No answers on this topic
    Offerings
    Pricing Offerings
    ConvergeHubSAP Engagement Cloud
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeOptionalRequired
    Additional Details——
    More Pricing Information
    Community Pulse
    ConvergeHubSAP Engagement Cloud
    Considered Both Products
    ConvergeHub
    No answer on this topic
    SAP
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    5 Answers
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    5 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    ConvergeHubSAP Engagement Cloud
    Sales Force Automation
    Comparison of Sales Force Automation features of ConvergeHub and SAP Engagement Cloud
    Feature
    ConvergeHub
    8.3
    1 Ratings
    6% above category average
    SAP Engagement Cloud
    -
    Ratings
    Customer data management / contact management9.01 Ratings00 Ratings
    Workflow management9.01 Ratings00 Ratings
    Territory management8.01 Ratings00 Ratings
    Opportunity management9.01 Ratings00 Ratings
    Integration with email client (e.g., Outlook or Gmail)7.01 Ratings00 Ratings
    Contract management8.01 Ratings00 Ratings
    Quote & order management9.01 Ratings00 Ratings
    Interaction tracking8.01 Ratings00 Ratings
    Channel / partner relationship management8.01 Ratings00 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of ConvergeHub and SAP Engagement Cloud
    Feature
    ConvergeHub
    7.0
    1 Ratings
    10% below category average
    SAP Engagement Cloud
    -
    Ratings
    Case management7.01 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of ConvergeHub and SAP Engagement Cloud
    Feature
    ConvergeHub
    9.0
    1 Ratings
    15% above category average
    SAP Engagement Cloud
    -
    Ratings
    Lead management9.01 Ratings00 Ratings
    Email marketing9.01 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of ConvergeHub and SAP Engagement Cloud
    Feature
    ConvergeHub
    9.0
    1 Ratings
    16% above category average
    SAP Engagement Cloud
    -
    Ratings
    Task management9.01 Ratings00 Ratings
    Billing and invoicing management9.01 Ratings00 Ratings
    Reporting9.01 Ratings00 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of ConvergeHub and SAP Engagement Cloud
    Feature
    ConvergeHub
    8.0
    1 Ratings
    5% above category average
    SAP Engagement Cloud
    -
    Ratings
    Pipeline visualization8.01 Ratings00 Ratings
    Customizable reports8.01 Ratings00 Ratings
    Customization
    Comparison of Customization features of ConvergeHub and SAP Engagement Cloud
    Feature
    ConvergeHub
    7.5
    1 Ratings
    2% below category average
    SAP Engagement Cloud
    -
    Ratings
    Custom fields8.01 Ratings00 Ratings
    API for custom integration7.01 Ratings00 Ratings
    Platform
    Comparison of Platform features of ConvergeHub and SAP Engagement Cloud
    Feature
    ConvergeHub
    9.0
    1 Ratings
    17% above category average
    SAP Engagement Cloud
    -
    Ratings
    Mobile access9.01 Ratings00 Ratings
    Security
    Comparison of Security features of ConvergeHub and SAP Engagement Cloud
    Feature
    ConvergeHub
    9.0
    1 Ratings
    7% above category average
    SAP Engagement Cloud
    -
    Ratings
    Role-based user permissions9.01 Ratings00 Ratings
    Email & Online Marketing
    Comparison of Email & Online Marketing features of ConvergeHub and SAP Engagement Cloud
    Feature
    ConvergeHub
    -
    Ratings
    SAP Engagement Cloud
    6.5
    8 Ratings
    17% below category average
    WYSIWYG email editor00 Ratings7.36 Ratings
    Dynamic content00 Ratings8.06 Ratings
    Ability to test dynamic content00 Ratings4.07 Ratings
    Landing pages00 Ratings8.03 Ratings
    A/B testing00 Ratings7.07 Ratings
    Mobile optimization00 Ratings6.07 Ratings
    Email deliverability reporting00 Ratings6.38 Ratings
    List management00 Ratings4.38 Ratings
    Triggered drip sequences00 Ratings7.75 Ratings
    Lead Management
    Comparison of Lead Management features of ConvergeHub and SAP Engagement Cloud
    Feature
    ConvergeHub
    -
    Ratings
    SAP Engagement Cloud
    6.5
    5 Ratings
    20% below category average
    Lead nurturing automation00 Ratings6.05 Ratings
    Lead scoring and grading00 Ratings7.04 Ratings
    Reporting & Analytics
    Comparison of Reporting & Analytics features of ConvergeHub and SAP Engagement Cloud
    Feature
    ConvergeHub
    -
    Ratings
    SAP Engagement Cloud
    6.9
    8 Ratings
    8% below category average
    Dashboards00 Ratings7.78 Ratings
    Standard reports00 Ratings7.08 Ratings
    Custom reports00 Ratings6.07 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of ConvergeHub and SAP Engagement Cloud
    Feature
    ConvergeHub
    -
    Ratings
    SAP Engagement Cloud
    7.0
    7 Ratings
    9% below category average
    API00 Ratings7.07 Ratings
    Role-based workflow & approvals00 Ratings6.04 Ratings
    Customizability00 Ratings6.07 Ratings
    Integration with Salesforce.com00 Ratings7.04 Ratings
    Integration with Microsoft Dynamics CRM00 Ratings9.02 Ratings
    Best Alternatives
    ConvergeHubSAP Engagement Cloud
    Small Businesses
    Salesflare
    Score10 out of 10
    Vbout
    Score9.9 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    Bloomreach
    Score9.2 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    Iterable
    Score8.2 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    ConvergeHubSAP Engagement Cloud
    Likelihood to Recommend
    8.0
    (1 ratings)
    7.7
    (10 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.9
    (2 ratings)
    Ease of integration
    -
    (0 ratings)
    5.0
    (1 ratings)
    User Testimonials
    ConvergeHubSAP Engagement Cloud
    Likelihood to Recommend
    ConvergeHub
    It is really well suited for clients looking to automate the process with a budget constraint and that is inline with most small and medium enterprises, startups as well as entrepreneurs looking for a productive environment to grow their business in.
    Incentivized
    Read full review
    SAP
    Emarsys is well suited for any company with an established list of contacts and an interest in email marketing. It's easy to manage, scalable, and has plenty of customization features to make your emails your own. If you're ever stuck, the responsive customer service team will help you out. I recommend Emarsys for medium to large size companies.
    Incentivized
    Read full review
    Pros
    ConvergeHub
    • The dashboards are really good and feature laden.
    • The UI is really intuitive as well as user friendly.
    • Automation of simple tasks as well as the marketing process is really easy.
    • Above all the pricing takes the cake here.
    Incentivized
    Read full review
    SAP
    • It has the ability to reach maximum market chains.
    • It helps to keep our customer’s data confidential in any means.
    • It encourages one-to-one customer engagement which has helped us developing more trust in our customers.
    • It is targeting the required and interested audience for the organization.
    Incentivized
    Read full review
    Cons
    ConvergeHub
    • Customer support isn't that great, takes a lot of time to respond.
    • Notifications are not on time, i.e. they are delayed and not real time.
    • Lack of integration with other applications.
    Incentivized
    Read full review
    SAP
    • The email and content builder is significantly worse than other email marketing platforms I've used
    • Emails campaigns cannot be used in more than one automation flow
    • Amount of emails collected and being sent for smart insight are inaccurate
    • I've rarely completed a task without some type of user interface error
    • Customer service mostly directs you to help center on website
    • You have to pay extra for training
    • You have to pay extra for reporting in which the system cannot provide
    • Lengthy contract with a high price tag
    Read full review
    Likelihood to Renew
    ConvergeHub
    No answers on this topic
    SAP
    We have no intention of changing Emarsys
    Incentivized
    Read full review
    Alternatives Considered
    ConvergeHub
    ConvergeHub offers the best set of features and the interface that it does at a price that is by far the best out of its competitors. This has been an easy-to-sell product as the maximum amount of clients are startups or SMEs and budget is the main constraint for them, with which the views of ConvergeHub creators seem to align well.
    Incentivized
    Read full review
    SAP
    Emarsys is the email specialist service giver for our whole association. We use it to send custom and mass messages to our clients across three distinct business divisions. Email advertising is one of our greatest income driving channels due to focusing on limitations from deals regions. We can arrive at our clients through email with pertinent data and advancements, all driving income for the business. I have not used any other product marketing automation services.
    Incentivized
    Read full review
    Return on Investment
    ConvergeHub
    • It helps increase the overall productivity by automating daily routine tasks.
    • Sales & marketing process becomes easier and more productive.
    • Workflow management is easier.
    • Overall productivity increases many-fold.
    Incentivized
    Read full review
    SAP
    • From proficient and fast information assortment and converging to changing crude data into significant experiences, Emarsys gives you an answer that allows you to associate with your clients at an extremely close to home level and utilize that to additionally develop your business.
    • Reliable and giving cost effective services.
    Incentivized
    Read full review
    ScreenShots

    ConvergeHub Screenshots

    Screenshot of ConvergeHub dashboard provides a quick and precise snapshot of the key business metrics, namely – Deals by Expected Close Date; Leads by Source; Lead Acquisition & Deal Acquisition and so on.Screenshot of ConvergeHub calendar  allows users to schedule, reschedule, organize, add and edit the tasks. Users can share the calendar with colleagues for quick collaboration. They can check tasks due dates and get notified about upcoming meetings.Screenshot of Users can frame and run marketing campaigns across four broadcast mediums – Email, Direct Mail, SMS and Social. At the end of every campaign, they can use the cross-channel campaign tracking feature to measure the campaign performance and identify the most profitable channels.Screenshot of ConvergeHub provides Case History
 for every customer stored in the CRM. The case history section includes  important details like - total number of cases, assigned customer support agents, case resolution status and case closure date.Screenshot of ConvergeHub Library module enables users to store, share and manage important files, collaterals, brochures, presentations and case studies for every target, lead, account, contact, deal and customer.Screenshot of ConvergeHub facilitates its users to store all business contacts within one  unified database that is accessible round-the-clock from any internet-enabled device. The contact details section includes information such as  email, phone number, meeting notes, to-do lists and documents. Users can customize the contacts management section and add comments, notes, events and files to the contacts.