Name: SAP Engagement Cloud
Author: SAP

Help Desk

Web and Video Conferencing

Customer Support

Audit

Business Intelligence (BI)

Calibration Management

Collaboration

Communications Platform as a Service (CPaaS)

Diagramming

Interactive Voice Response (IVR)

Org Chart

Enterprise

Accounting

Online Trading

Spend Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Course Authoring

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Container Management

Data Governance

Endpoint Encryption

Enterprise Flash Array Storage

Fraud Detection

Industrial IoT

Integrated Development Environment (IDE)

Integration Platform as a Service (iPaaS)

Metadata Management

Network Access Control (NAC)

Network Function Virtualization (NFV)

Network Performance Monitoring

Password Management System

Relational Database Management Systems

Static Code Analysis

Threat Hunting

Tower Servers

Virtual Private Network (VPN)

VoIP Monitoring

Voice Recognition

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Consumer Ratings & Reviews

Content Management

Customer Loyalty Program

Email Management

Email Marketing

Graphics

Marketing Automation

Marketing Resource Management

Online Reputation Management

Presentation

Real-Time Interaction Management

Social Login

Social Media Management

Social Media Publishing

Survey & Forms Building

Swag Management

Web Analytics

Marketing

Project Management

Transcription

Professional Services

Customer Relationship Management (CRM)

Lead Generation

Point of Sale

Sales Email Tracking

Sales

Certificate Lifecycle Management

Security

Home Health Care

Homeowner's Association (HOA) Management

Insurance Agency Management

Public Sector Software

Vertical-Specific

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SAP Engagement Cloud is a unified system of engagement, powered by SAP Business Data Cloud, designed to deliver personalized customer lifecycle interactions that drive growth and build loyalty.

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SAP Engagement Cloud

Customer Engagement

SAP was founded in 1972 and is headquartered in Walldorf, Germany. The company employs over 105,000 people globally and develops software solutions for enterprise resource planning (ERP) and related business functions. SAP’s early products, SAP R/2 and SAP R/3, were widely adopted for managing core business processes. Its current ERP platform, SAP S/4HANA, uses in-memory computing to support data-intensive operations and integrates capabilities such as artificial intelligence and machine learning. SAP offers a portfolio of software applications that support various business functions across industries. These applications are designed to operate on a unified digital platform. As of 2025, SAP reports over 230 million cloud users and provides more than 100 solutions. The company’s offerings are used by organizations to manage finance, human resources, procurement, supply chain, and other operational areas.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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SAP Engagement Cloud

Overview

What is SAP Engagement Cloud?