What users are saying about
16 Ratings
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Score 6 out of 100

Likelihood to Recommend

Luminate CRM and Analytics

It does great with donor cultivation processes and the workflow feature is top-notch for automating processes. Where it does a less than stellar job is getting it to work more specifically for your organization. Often times building that kind of special feature costs a significant time and money investment and it is something that is hard to transfer when it's time to move to a new database.
Dustin Alexander | TrustRadius Reviewer

Pros

Luminate CRM and Analytics

  • Multiple tools on one platform. It saves time and lowers chances of error since we don't have to switch between a lot of platforms. Many less tech savy admins appreciate one login for everything.
  • We use our events calendar for many things, and the tools are fairly specialized for a more modern and easy to browse web calendar (having mobile optimized wrappers make all the difference).
  • Email campaigns can be segmented and more carefully targeted, both through ab testing and their reports.
Rose Grant | TrustRadius Reviewer

Cons

Luminate CRM and Analytics

  • In my experience, the Blackbaud team is a nightmare to work with, and customization of Luminate CRM (or basic updates) will cost an arm and a leg.
  • Luminate imperfectly lays over the Salesforce platform, so if you use certain Salesforce functions you can really compromise the integrity of your data.
  • The layout and user experience is pretty subpar. The reporting feature is also not as robust as other databases.
Anonymous | TrustRadius Reviewer

Support Rating

Luminate CRM and Analytics

Luminate CRM and Analytics 1.0
Based on 1 answer
Support for the product is horrible; often support will have you bouncing between Blackbaud support and Salesforce support and it's very rare either are able to find simple solutions. Most of the time the solutions almost always cost money and hiring consultants which, for a smaller organization, means not being able to achieve proper solutions.
Dustin Alexander | TrustRadius Reviewer

Alternatives Considered

Luminate CRM and Analytics

Both MailChimp and Salesforce were sleeker and had a better admin experience (as well as constituent experience on the end) but both programs were more expensive than we could afford when we put all the digital tools we needed together. We ended up valuing LO more because it could do everything in one.
Rose Grant | TrustRadius Reviewer

Return on Investment

Luminate CRM and Analytics

  • Uncertain; we have not collected data on this. Our Luminate package is quite expensive, though.
Anonymous | TrustRadius Reviewer

Pricing Details

Luminate CRM and Analytics

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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