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LCRM is not for the resource light organization
January 17, 2020

LCRM is not for the resource light organization

Dustin Alexander | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Luminate CRM and Analytics

Luminate CRM and Analytics is being used to manage our donor database functions and donor tracking functions. It allows for simplified gift processing and receipting, campaign tracking as well as our donor pipeline. In addition to that, it houses individual donor information, everything from phone number to address to date of birth.
  • Acknowledgments
  • Gift Entry
  • Big Investment
  • It's a sales program with a donation management overlay so it has some troubles around reporting.
  • Hard to work with
  • Resource intense
I recently started using EveryAction, it is much more robust and nimble and does not need a lot of customization. The only big feature I miss is the acknowledgment process for Luminate CRM and Analytics: it was much more robust, but overall it doesn't have the cumbersomeness of Luminate CRM. I don't think I would ever switch back.
Support for the product is horrible; often support will have you bouncing between Blackbaud support and Salesforce support and it's very rare either are able to find simple solutions. Most of the time the solutions almost always cost money and hiring consultants which, for a smaller organization, means not being able to achieve proper solutions.

Do you think Convio Luminate (discontinued) delivers good value for the price?

No

Are you happy with Convio Luminate (discontinued)'s feature set?

Yes

Did Convio Luminate (discontinued) live up to sales and marketing promises?

No

Did implementation of Convio Luminate (discontinued) go as expected?

No

Would you buy Convio Luminate (discontinued) again?

No

It does great with donor cultivation processes and the workflow feature is top-notch for automating processes. Where it does a less than stellar job is getting it to work more specifically for your organization. Often times building that kind of special feature costs a significant time and money investment and it is something that is hard to transfer when it's time to move to a new database.