Not a big LCRM fan...
February 15, 2017

Not a big LCRM fan...

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Luminate CRM and Analytics

Luminate CRM is used by both our fund development department and our programs department to log contacts, track donation and registration income, measure reach of programming, and store contact information.
  • Luminate takes some of the legwork out of setting up NSPS for nonprofit use of salesforce.
  • In my experience, the Blackbaud team is a nightmare to work with, and customization of Luminate CRM (or basic updates) will cost an arm and a leg.
  • Luminate imperfectly lays over the Salesforce platform, so if you use certain Salesforce functions you can really compromise the integrity of your data.
  • The layout and user experience is pretty subpar. The reporting feature is also not as robust as other databases.
  • Uncertain; we have not collected data on this. Our Luminate package is quite expensive, though.
Of the databases I have used, Luminate CRM is my least favorite. However, it is powerful and large enough to function adequately for a large nonprofit; I couldn't say the same for some of Blackbaud's smaller products. We definitely need the full Luminate Suite (Luminate Online, Team Raiser, etc.,) to make it work, though - and we're constantly disappointed by the clumsiness of the way all the pieces interact.
It works okay if you have a large budget and don't have the technical experience on your staff to set up NSPS appropriately. It probably also works better as a purely development-driven database; trying to track multiple departments with very different goals in the same database is challenging.