Name: Convio Luminate (discontinued)
Rating: 6 (18 reviews)
Author: Discontinued Products

Call Center Workforce Optimization

Customer Identity and Access Management (CIAM)

Customer Success

Help Desk

Web and Video Conferencing

Customer Support

Chatbot

Flowchart

Java Technologies

No-Code Development

Development

Classroom Management

Education

Business Intelligence (BI)

Collaboration

Office Suites

Statistical Analysis

Workspace Planning

Enterprise

Accounting

Crypto Accounting

Tax Compliance

Finance and Accounting

Applicant Tracking

Benefits Administration

Corporate Learning Management

Freelance Management

HR Management

International Payroll

Payroll

Recruitment Marketing

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

.Net Development

Application Infrastructure

Application Virtualization

Cloud Storage

Digital Experience Monitoring (DEM)

Fraud Detection

Identity Verification

Integration Platform as a Service (iPaaS)

Machine Learning

Network Performance Monitoring

OpenStack Cloud

Penetration Testing

Remote Desktop

Server Virtualization

Software Distribution

Web Portal

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Call Tracking

Content Management

Conversion Rate Optimization

Demand-Side

Domain Registration Services

Email Marketing

Marketing Automation

Product Management

Social Media Management

Social Media Monitoring

Survey & Forms Building

URL Shorteners

Web Analytics

Marketing

Email Signature

Project Management

Professional Services

Construction CRM

Customer Relationship Management (CRM)

Field Sales Software

Sales

Cloud-Native Application Protection Platforms

Security

Catering

Interior Design

Population Health Management

Real Estate

Rental Property Management

Restaurant POS

Vertical-Specific

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Convio Luminate was a nonprofit CRM option acquired by Blackbaud that is currently discontinued, and no longer available.

NationBuilder is a content management software offering from NationBuilder.

Starter

NationBuilder

Convio Luminate (discontinued)

Tools used by nonprofits to manage relationships with constituents.

Nonprofit CRM

Likelihood to Recommend

Support Rating

Discontinued Products

Donor Database

The donor database allows organizations to store, track, and update information about their constituents

Constituent database

Information about donors, corporate supporters, members, alumni, grant-making organizations, volunteers, staff, and/or nonprofit recipients is stored in a database.

Constituent interaction tracking

Capture, track, and record history of constituent donations, memberships, participation, and communications.

Constituent relationship management

Link constituents to each other based on family, employer, household, and other relationships.

Donor and member portals

Self-serve portals for contributions, participation, profile updates, and event registration.

Automated workflows

Parts of the constituent management process, like email communication and updating contact records, can be automated.

Communications and Marketing

Constituent engagement and marketing features

Constituent engagement and marketing

Email, text, phone, print mailings, digital ads, and/or social media communications capabilities are available for constituent engagement and marketing.

Social listening

The software can track constituents’ mentions of the organization on social media platforms.

Digital advocacy enablement

Constituents can be given options to take advocacy actions like sharing fundraising links with peers or calling representatives.

Reporting and Analytics

Reporting and analytics about constituents and donations

Reporting and data visualization

Track donor retention and acquisition, campaign success, and incoming donations recommendations for ask amounts, donors at risk of lapsing.

Predictive analytics

Analytics offer insights like recommended ask amounts and warnings about donors at risk of lapsing.

Wealth screening

The software can access publicly available wealth screening data to provide information on donors’ charitable giving histories.

Fundraising and Events

The ability to accept and process donations and manage events

Online donation options

Online avenues for donation are available, including landing pages, forms, donation buttons, etc.

Event registration and ticketing

Track ticket purchases for events and connect them to constituent profiles

Text and phone donations

Constituents can donate via text or phone call.

Volunteer shift management

The software allows volunteers to sign up and check in for event shifts.

Mobile event check-in

Attendees and volunteers can be checked in at events with a mobile device.

Security and Platform

Features related to security and general platform usage and implementation

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration

Mobile access

Users can access the CRM via an app from a mobile phone or tablet.

Integrations

The software includes or integrates with nonprofit marketing, fundraising, donor prospect, accounting, payment, event management, and/or grant management solutions.

Associate Director of Indvidual Giving

Luminate CRM and Analytics 2020-01-16 11:30:50

Constant Contact

Salesforce Sales Cloud

Intuit Mailchimp

Google Analytics

Raiser's Edge, legacy

Blackbaud Luminate Online

Concrete CMS

DonorPerfect

Luminate CRM and Analytics 2017-02-15 08:38:17

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Mobile friendly

Email marketing

Customer success

Marketing software

Email marketing software

Admin user

User experience

Additional services

Reporting feature

Digital marketing

One login

Mobile optimized

Setting up

Ab testing

One platform

Saves time

Less tech

Home

Nonprofit CRM Software

Luminate CRM and Analytics is being used to manage our donor database functions and donor tracking functions. It allows for simplified gift processing and receipting, campaign tracking as well as our donor pipeline. In addition to that, it houses individual donor information, everything from phone number to address to date of birth.

Big Investment
It's a sales program with a donation management overlay so it has some troubles around reporting.

Luminate CRM is used by both our fund development department and our programs department to log contacts, track donation and registration income, measure reach of programming, and store contact information.

Luminate takes some of the legwork out of setting up NSPS for nonprofit use of salesforce.

In my experience, the Blackbaud team is a nightmare to work with, and customization of Luminate CRM (or basic updates) will cost an arm and a leg.
Luminate imperfectly lays over the Salesforce platform, so if you use certain Salesforce functions you can really compromise the integrity of your data.
The layout and user experience is pretty subpar. The reporting feature is also not as robust as other databases.

Uncertain; we have not collected data on this. Our Luminate package is quite expensive, though.

DonorPerfect, eTapestry and The Raisers Edge

Google Analytics, Concrete5, Constant Contact, MailChimp

Convio Luminate (discontinued)

Overview

What is Convio Luminate (discontinued)?