Convio Luminate (discontinued) vs. DonorView

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Convio Luminate (discontinued)
Score 6.0 out of 10
N/A
Convio Luminate was a nonprofit CRM option acquired by Blackbaud that is currently discontinued, and no longer available.N/A
DonorView
Score 10.0 out of 10
N/A
N/A
$170
per month
Pricing
Convio Luminate (discontinued)DonorView
Editions & Modules
No answers on this topic
Up to 1,000 constituents
$170
per month
Up to 5,000 constituents
$385
per month
Up to 15,000 constituents
$570
per month
Up to 25,000 constituents
$775
per month
Up to 50,000 constituents
$1,130
per month
Offerings
Pricing Offerings
Convio Luminate (discontinued)DonorView
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Convio Luminate (discontinued)DonorView
Best Alternatives
Convio Luminate (discontinued)DonorView
Small Businesses
Bonterra Network for Good
Bonterra Network for Good
Score 9.5 out of 10
Bonterra Network for Good
Bonterra Network for Good
Score 9.5 out of 10
Medium-sized Companies
Bloomerang CRM
Bloomerang CRM
Score 9.1 out of 10
Bloomerang CRM
Bloomerang CRM
Score 9.1 out of 10
Enterprises
Blackbaud Enterprise Fundraising CRM
Blackbaud Enterprise Fundraising CRM
Score 7.6 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
Convio Luminate (discontinued)DonorView
Likelihood to Recommend
5.0
(2 ratings)
-
(0 ratings)
Support Rating
1.0
(1 ratings)
-
(0 ratings)
User Testimonials
Convio Luminate (discontinued)DonorView
Likelihood to Recommend
Discontinued Products
It does great with donor cultivation processes and the workflow feature is top-notch for automating processes. Where it does a less than stellar job is getting it to work more specifically for your organization. Often times building that kind of special feature costs a significant time and money investment and it is something that is hard to transfer when it's time to move to a new database.
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DonorView
No answers on this topic
Pros
Discontinued Products
  • Luminate takes some of the legwork out of setting up NSPS for nonprofit use of salesforce.
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DonorView
No answers on this topic
Cons
Discontinued Products
  • Big Investment
  • It's a sales program with a donation management overlay so it has some troubles around reporting.
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DonorView
No answers on this topic
Support Rating
Discontinued Products
Support for the product is horrible; often support will have you bouncing between Blackbaud support and Salesforce support and it's very rare either are able to find simple solutions. Most of the time the solutions almost always cost money and hiring consultants which, for a smaller organization, means not being able to achieve proper solutions.
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DonorView
No answers on this topic
Alternatives Considered
Discontinued Products
Of the databases I have used, Luminate CRM is my least favorite. However, it is powerful and large enough to function adequately for a large nonprofit; I couldn't say the same for some of Blackbaud's smaller products. We definitely need the full Luminate Suite (Luminate Online, Team Raiser, etc.,) to make it work, though - and we're constantly disappointed by the clumsiness of the way all the pieces interact.
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DonorView
No answers on this topic
Return on Investment
Discontinued Products
  • Uncertain; we have not collected data on this. Our Luminate package is quite expensive, though.
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DonorView
No answers on this topic
ScreenShots