Convio Luminate (discontinued) vs. Hivebrite

It does great with donor cultivation processes and the workflow feature is top-notch for automating processes. Where it does a less than stellar job is getting it to work more specifically for your organization. Often times building that kind of special feature costs a significant time and money investment and it is something that is hard to transfer when it's time to move to a new database.

Incentivized

Hivebrite is a great platform if you and your team do not want to manage a custom-built website - which can be both time-consuming and costly.

Incentivized

• Luminate takes some of the legwork out of setting up NSPS for nonprofit use of salesforce.

Incentivized

• Fast responding customer service with enthusiastic willingness to solve your tech problems.
• Continual upgrades to platform's UX/UI.
• Comprehensive support resources and articles.

Incentivized

• Big Investment
• It's a sales program with a donation management overlay so it has some troubles around reporting.

Incentivized

• LMS - It would be great if native learning management system functions could be added to the platform.
• 1:1 Conversations - the private messaging feature could definitely be improved upon.
• Language integration - being able to translate comments and conversations on the platform would be helpful to our global audience.

Incentivized

Support for the product is horrible; often support will have you bouncing between Blackbaud support and Salesforce support and it's very rare either are able to find simple solutions. Most of the time the solutions almost always cost money and hiring consultants which, for a smaller organization, means not being able to achieve proper solutions.

Incentivized

Of the databases I have used, Luminate CRM is my least favorite. However, it is powerful and large enough to function adequately for a large nonprofit; I couldn't say the same for some of Blackbaud's smaller products. We definitely need the full Luminate Suite (Luminate Online, Team Raiser, etc.,) to make it work, though - and we're constantly disappointed by the clumsiness of the way all the pieces interact.

Incentivized

Mighty Networks is another platform that is insanely cheap but does not have any upgrade options.

Incentivized

• Uncertain; we have not collected data on this. Our Luminate package is quite expensive, though.

Incentivized

• The Hivebrite platform has taken our community from 0 to 2000+.

Incentivized