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Convio Luminate (discontinued) vs. Interfolio Dossier

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Convio Luminate (discontinued)

    Score6 out of 10
    N/AConvio Luminate was a nonprofit CRM option acquired by Blackbaud that is currently discontinued, and no longer available.N/A

    Interfolio Dossier

    Score9 out of 10
    N/ADossier is an online tool from Interfolio that allows users to manage the documents (CVs, letters of recommendation, confidential records, etc.) required to apply for faculty jobs, fellowships, grants, postdocs, or graduate study. Users can request letters of recommendation, securely store their files, and curate and send collections of materials from within Dossier.N/A
    Pricing
    Convio Luminate (discontinued)Interfolio Dossier
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Convio Luminate (discontinued)Interfolio Dossier
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    Convio Luminate (discontinued)Interfolio Dossier
    Small Businesses
    Agentforce 360 for Nonprofits
    Score8.5 out of 10
    No answers on this topic
    Medium-sized Companies
    DonorPerfect
    Score8.4 out of 10
    No answers on this topic
    Enterprises
    Ellucian CRM Advance
    Score5 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Convio Luminate (discontinued)Interfolio Dossier
    Likelihood to Recommend
    5.0
    (2 ratings)
    9.0
    (1 ratings)
    Support Rating
    1.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Convio Luminate (discontinued)Interfolio Dossier
    Likelihood to Recommend
    Discontinued Products
    It does great with donor cultivation processes and the workflow feature is top-notch for automating processes. Where it does a less than stellar job is getting it to work more specifically for your organization. Often times building that kind of special feature costs a significant time and money investment and it is something that is hard to transfer when it's time to move to a new database.
    Incentivized
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    Interfolio, Inc.
    This product has always performed excellently since our documents are secure. It enhances electronic signature to ensure there are no cases of forging documents that are shared across the entire enterprise. It tracks all documents to ensure that they land at the right destination and no cyberattacks. It easily integrates with email to enhance reliable communication and provide notifications to our clients during marketing campaigns.
    Incentivized
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    Pros
    Discontinued Products
    • Luminate takes some of the legwork out of setting up NSPS for nonprofit use of salesforce.
    Incentivized
    Read full review
    Interfolio, Inc.
    No answers on this topic
    Cons
    Discontinued Products
    • Big Investment
    • It's a sales program with a donation management overlay so it has some troubles around reporting.
    Incentivized
    Read full review
    Interfolio, Inc.
    No answers on this topic
    Support Rating
    Discontinued Products
    Support for the product is horrible; often support will have you bouncing between Blackbaud support and Salesforce support and it's very rare either are able to find simple solutions. Most of the time the solutions almost always cost money and hiring consultants which, for a smaller organization, means not being able to achieve proper solutions.
    Incentivized
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    Interfolio, Inc.
    No answers on this topic
    Alternatives Considered
    Discontinued Products
    Of the databases I have used, Luminate CRM is my least favorite. However, it is powerful and large enough to function adequately for a large nonprofit; I couldn't say the same for some of Blackbaud's smaller products. We definitely need the full Luminate Suite (Luminate Online, Team Raiser, etc.,) to make it work, though - and we're constantly disappointed by the clumsiness of the way all the pieces interact.
    Incentivized
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    Interfolio, Inc.
    I have not worked with a similar document management platform. My experience with Dossier has been great and all our document-based programs have been achieved. It has the audition capability that has helped us to monitor the management processes of all documents. It arranges all files following the right protocol to enhance faster access and save time for accessing workloads. The customer team is always ready to offer any assistance when contacted.
    Incentivized
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    Return on Investment
    Discontinued Products
    • Uncertain; we have not collected data on this. Our Luminate package is quite expensive, though.
    Incentivized
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    Interfolio, Inc.
    No answers on this topic
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