Copper CRM

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Copper	Score 8.4 out of 10	N/A	Copper is a customer relationship management (CRM) built as an integration into Google Apps.	$9 per month per user

Pricing

Copper CRM

Editions & Modules

Starter - Paid Annually: $9.00
per month per user
Basic - Paid Annually: $23.00
per month per user
Professional - Paid Annually: $59.00
per month per user
Business - Paid Annually: $99.00
per month per user

Offerings

Pricing Offerings
Copper
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

Up to 15% discount for annual pricing.

More Pricing Information

Community Pulse
	Copper CRM
Considered Both Products	Copper Chris Hagerbaumer Executive Director Chose Copper Salesforce can be overkill depending on your organization's needs and is not as intuitive to use as Copper. Moreover, for us, the integration with the Google Suite makes Copper shine. Incentivized Helpful? Brian Goldberg Brand Creation & Protection Chose Copper Copper CRM does work for me as I am google dependant and the synchronisation is really effective. The others assist in marketing perhaps in an easier manner. Incentivized Helpful? Verified User Anonymous Chose Copper Salesforce is very complicated and I found reports were difficult to come by. Copper's interface is easier to use and I feel if we change staff, it won't be difficult to get them up to speed. Incentivized Helpful? JP Jordyn Pennington Operations Manager Chose Copper We stayed with Copper for ease of use, Gmail integration for communication records between all team members without the need for constantly adding notes every time we correspond, and customizable features for efficient use for our niche operations. Incentivized Helpful? Verified User Anonymous Chose Copper Pipedrive Incentivized Helpful? Verified User Anonymous Chose Copper If you're using any of the CRMs I've listed above - you're wasting time, money, and resources. I know for a fact, because I have worked with and maintained databases in each of those and Copper is so far superior it is ridiculous. So many CRMs pay for clicks, ads, and market … Incentivized Helpful? Verified User Anonymous Chose Copper Copper integrates directly with Google Workspace, making data collection painless. Compared to HubSpot, where you have to manually add data fields for company name, email addresses, first and last names, and telephone numbers. Incentivized Helpful? Nicole Long, CPA Owner Chose Copper The interface looks nicer. I did not use Salesforce or HubSpot much in my day-to-day in previous jobs. I had to access it occasionally to review client emails. Incentivized Helpful? Verified User Anonymous Chose Copper Copper is just better implemented and user-centric. HubSpot kind of feels like old Windows versus new Mac. Insightly was good, but the Gmail integration and features lagged a little. Incentivized Helpful? Barry Freifeld VP Sales Chose Copper We are very pleased with Copper, and it matches our needs. Better than others I have evaluated and run. Incentivized Helpful? Verified User Anonymous Chose Copper I selected Copper because it integrated my communications to the specific prospect or client Incentivized Helpful? Verified User Anonymous Chose Copper Very good in terms of price but it does need to incorporate more of the basic features which these companies offer as standard. The reporting needs improvement, things like creating lists on clients is quite difficult compared to HubSpot. You should be able to create lists … Incentivized Helpful? Verified User Anonymous Chose Copper Asana was a great task management software, but lacked the CRM tool we needed. Copper provides us all of the tools we need in one software, rather than two or three. Incentivized Helpful? Verified User Anonymous Chose Copper Zoho is a bit more powerful with more functionality, but it takes a lot more technical knowledge to implement the CRM as one might desire. It also doesn't have the same native integrations we needed so it didn't make sense to choose the platform. It's also an entire ecosystem … Incentivized Helpful? Verified User Anonymous Chose Copper Cheaper Incentivized Helpful? Verified User Anonymous Chose Copper I picked Copper because it integrates so easily with Gmail, and the cost was appropriate. HubSpot can become way too expensive over time. Incentivized Helpful? Verified User Anonymous Chose Copper This Copper is much more user-friendly and a little bit more up to date, although I haven't been on the Insightly website for a while, so for all I know, they have made themselves more competitive. Incentivized Helpful? Verified User Anonymous Chose Copper Copper is less confusing for me! It doesn't have anything flashy, it just has a great way to manage my leads and remind me of things I need to do when I need it most. Incentivized Helpful? Verified User Anonymous Chose Copper I find Sales Force to be way more complex than my needs. Sales Force is difficult to configure, It is expensive, and not user friendly. I currently use both products daily. Incentivized Helpful? Scott McCusker, MBA Owner Chose Copper Copper was a huge step up from other systems we have used given its easy to use interface. Incentivized Helpful? Verified User Anonymous Chose Copper We did not evaluate anything else - I wasn’t a part of the decision to purchase Incentivized Helpful? Verified User Anonymous Chose Copper The story of this review, Monday.com features should be replicated across Copper. Incentivized Helpful? Verified User Anonymous Chose Copper It's the perfect bridge between advance for our needs, and simple for our team to actually use it, and learn it quickly. Incentivized Helpful? Moriah Bacus, CAPM Accountability Coach + Project Manager Chose Copper Unlike Copper, I find Hubspot not as intuitive when it comes to their dashboard and customization. Copper offers much better value without having to pay for multiple add-on modules. Incentivized Helpful? Verified User Anonymous Chose Copper We outgrew pipedrive and moved into Copper. After about a few years our sales teams grew and we needed a global slution for all teams across the globe, hence, moved into Hubspot. Incentivized Helpful?

Features

Copper CRM

Sales Force Automation

Comparison of Sales Force Automation features of Product A and Product B
	Copper CRM 5.3 Ratings 39% below category average
Customer data management / contact management	7.20 Ratings
Workflow management	6.90 Ratings
Territory management	5.00 Ratings
Opportunity management	8.20 Ratings
Integration with email client (e.g., Outlook or Gmail)	6.80 Ratings
Contract management	5.20 Ratings
Quote & order management	2.00 Ratings
Interaction tracking	5.60 Ratings
Channel / partner relationship management	1.00 Ratings

Customer Service & Support

Comparison of Customer Service & Support features of Product A and Product B
	Copper CRM 1.4 Ratings 139% below category average
Case management	1.20 Ratings
Call center management	1.50 Ratings
Help desk management	1.60 Ratings

Marketing Automation

Comparison of Marketing Automation features of Product A and Product B
	Copper CRM 5.7 Ratings 31% below category average
Lead management	7.00 Ratings
Email marketing	4.50 Ratings

CRM Project Management

Comparison of CRM Project Management features of Product A and Product B
	Copper CRM 5.6 Ratings 32% below category average
Task management	8.20 Ratings
Billing and invoicing management	1.70 Ratings
Reporting	7.00 Ratings

CRM Reporting & Analytics

Comparison of CRM Reporting & Analytics features of Product A and Product B
	Copper CRM 7.3 Ratings 6% below category average
Forecasting	6.80 Ratings
Pipeline visualization	8.20 Ratings
Customizable reports	6.80 Ratings

Customization

Comparison of Customization features of Product A and Product B
	Copper CRM 4.4 Ratings 55% below category average
Custom fields	7.00 Ratings
Custom objects	3.40 Ratings
Scripting environment	4.10 Ratings
API for custom integration	3.10 Ratings

Security

Comparison of Security features of Product A and Product B
	Copper CRM 8.2 Ratings 3% below category average
Single sign-on capability	8.70 Ratings
Role-based user permissions	7.60 Ratings

Social CRM

Integrations with 3rd-party Software

Comparison of Integrations with 3rd-party Software features of Product A and Product B
	Copper CRM 2.5 Ratings 101% below category average
Marketing automation	4.00 Ratings
Compensation management	1.00 Ratings

Platform

Comparison of Platform features of Product A and Product B
	Copper CRM 8.3 Ratings 8% above category average
Mobile access	8.30 Ratings

Best Alternatives
	Copper CRM
Small Businesses	Salesmate Score 10.0 out of 10
Medium-sized Companies	Creatio Score 9.3 out of 10
Enterprises	Creatio Score 9.3 out of 10
All Alternatives	View all alternatives

User Ratings
	Copper CRM
Likelihood to Recommend	8.5 (0 ratings)
Usability	8.4 (0 ratings)
Support Rating	1.9 (0 ratings)

User Testimonials
	Copper CRM
Likelihood to Recommend	For small businesses and businesses that use Google Workspace, Copper is a great solution. It integrates well with Google, boosts features and capabilities of email, and provides an easy to use CRM system. It's also cost effective. For larger organizations, a more powerful tool is recommended that is more customizable. Might not work well outside of google either. Incentivized Verified User Anonymous Read full review
Pros	I think the Opportunities Pipeline is probably the best feature of the CRM. The versatility of it allows for pipelines to be made for not only sales but myriad of other ways. Copper's commitment to customer satisfaction is pretty spectacular. Many CRMs aren't as dedicated to this and provide their customers with simple how to articles that fall short of being an actual help. Copper's ability to sync with Google is an undersold perk. If a company relies on the Google workspace, Copper is an amazing tool to work alongside with Google. Incentivized Verified User Anonymous Read full review
Cons	Window change: for mobile - when you tap on a card from a pipeline it takes you to the lead’s basic info. I wish it would immediately just open all activities so I can quick see notes I usually use Copper on the go. When you open the Copper app, it immediately opens a collab window. I wish it had some sort of easy dashboard….plus a notes area. I open Copper on mobile to quickly search for someone’s name or to take quick notes from a sales meeting MG michael garcia Sales Executive Read full review
Usability	I would rate Copper overall usability as a 10. It is easy to use. I am not extremely computer friendly so I needed to find something that would fit what I can do. Copper definitely fit the bill. I would highly recommend it to anyone of any level of computer knowledge. Incentivized JT Jason Tenzer President Read full review
Support Rating	There have been a few times when I contacted the "help desk" or "support team" and they just told me to watch a video or join a seminar to learn what I am looking to do. I would have expected someone to take a few minutes and literally walk me through the steps one by one until either I figured it out or accomplished the goal of my request. MC Mark Caliendo Director of Sales Read full review
Alternatives Considered	If you're using any of the CRMs I've listed above - you're wasting time, money, and resources. I know for a fact, because I have worked with and maintained databases in each of those and Copper is so far superior it is ridiculous. So many CRMs pay for clicks, ads, and market share but Copper doesn't seem to. I am so thankful that I found Copper years ago and have used it ever since Verified User Anonymous Read full review
Return on Investment	Copper has allowed us to keep the customer up to date with the status of their project at any time and that is essential to repeat business. Copper has greatly increased our communication with our customers overall. Copper has greatly increased the overall organization of our company and the company's workflow. Incentivized Verified User Anonymous Read full review
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