TrustRadius

CoSupport AI vs. UJET

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CoSupport AI
Score 10.0 out of 10
N/A
CoSupport AI automates a portion of a company's support workflow, boosts customer support speed, and innovates data analysis for decision-making. CoSupport AI's three products are designed to enhance customer support, drive business growth, and unlock data-driven insights. CoSupport Customer: Self-sufficient AI that handles support requests (chats, emails, tickets) independently. CoSupport Agent: AI assistant generating ready-to-go reply suggestions. CoSupport BI: AI business analyst…N/A
UJET
Score 9.4 out of 10
N/A
UJET is presented as a cloud contact center platform for the smartphone era. By modernizing digital and in-app experiences, UJET aims to unify the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers.N/A
Pricing
CoSupport AIUJET
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
CoSupport AIUJET
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
CoSupport AIUJET
Features
CoSupport AIUJET
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
CoSupport AI
-
Ratings
UJET
8.3
2 Ratings
1% below category average
Agent dashboard00 Ratings9.02 Ratings
Validate callers00 Ratings8.52 Ratings
Outbound response00 Ratings8.52 Ratings
Call forwarding00 Ratings7.01 Ratings
Click-to-call (CTC)00 Ratings8.52 Ratings
Warm transfer00 Ratings9.02 Ratings
Predictive dialing00 Ratings8.52 Ratings
Interactive voice response00 Ratings8.52 Ratings
REST APIs00 Ratings7.01 Ratings
Call scripts00 Ratings7.42 Ratings
Call tracking00 Ratings8.52 Ratings
CRM software integration00 Ratings9.02 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
CoSupport AI
-
Ratings
UJET
7.9
1 Ratings
5% below category average
Inbound call routing00 Ratings7.01 Ratings
Omnichannel inbound routing00 Ratings8.01 Ratings
Recording00 Ratings9.01 Ratings
Quality management00 Ratings8.01 Ratings
Call analytics00 Ratings8.01 Ratings
Historical reporting00 Ratings8.01 Ratings
Live reporting00 Ratings8.01 Ratings
Customer surveys00 Ratings7.01 Ratings
Customer interaction analytics00 Ratings8.01 Ratings
Best Alternatives
CoSupport AIUJET
Small Businesses
LocaliQ
LocaliQ
Score 8.8 out of 10
CloudTalk
CloudTalk
Score 7.5 out of 10
Medium-sized Companies
Piper the AI SDR by Qualified
Piper the AI SDR by Qualified
Score 9.2 out of 10
CloudTalk
CloudTalk
Score 7.5 out of 10
Enterprises
Conversica
Conversica
Score 4.0 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CoSupport AIUJET
Likelihood to Recommend
10.0
(4 ratings)
9.0
(2 ratings)
Usability
10.0
(2 ratings)
-
(0 ratings)
User Testimonials
CoSupport AIUJET
Likelihood to Recommend
CoSupport AI
well suited: Customer Support, Customer Sevice, reducing ticket processing time, one-click solution for the best ticket responses.
KH
Kevin Hall
Digital Transformation Manager
Read full review
UJET
Great value for the money. They are always releasing new features, their support team is very responsive and they care about the customer experience. Overall I would say they are working to provide a product that is valuable, useful, and intuitive. Specifically, well-suited areas include: the IVR system, routing, and configuration Areas we have not explored include the chat service and virtual agent but they seem like worthwhile tools to explore.
Verified User
Anonymous
Read full review
Pros
CoSupport AI
No answers on this topic
UJET
  • Tracking number of calls and chats everyday
  • Tracking Average handle time
  • View calls waiting in the queue
Verified User
Anonymous
Read full review
Cons
CoSupport AI
No answers on this topic
UJET
  • CRM integration customization
  • Advanced Reporting
  • SSO Integration
Verified User
Anonymous
Read full review
Usability
CoSupport AI
The solution is easy to implement. It works automatically. Its efficiency can be evaluated with zero effort.
OZ
Read full review
UJET
No answers on this topic
Alternatives Considered
CoSupport AI
No answers on this topic
UJET
UJET is better when it comes to tracking AHT and the number of interactions. It also provides us with real-time CSAT
Verified User
Anonymous
Read full review
Return on Investment
CoSupport AI
No answers on this topic
UJET
  • There were a few system outages, they have since implemented a business continuity plan
  • Their onboarding support was really good
  • They built out an integration to Assembled which is great for workforce management
Verified User
Anonymous
Read full review
ScreenShots

CoSupport AI Screenshots

Screenshot of CoSupport Customer, which is a fully autonomous AI system designed to handle customer service interactions across any communication channel.Screenshot of CoSupport Customer, offering real-time responses to routine customer queries without human intervention.Screenshot of CoSupport BI, which uses the history of client communication and knows about the support team – who performs well and who is not.Screenshot of CoSupport BI, which knows the problems customers face and suggests statistics that help take the business decisions.Screenshot of the CoSupport Agent tool that sends a response suggestion to customer support agents, allowing them to use a response to a query from an AI agent assistant in just 1.5 seconds.Screenshot of where CoSupport Agent suggests response drafts, ensuring human agent assistance. The final answer is crafted by a human, providing both control and empathy.