What users are saying about
11 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.2 out of 100
Based on 11 reviews and ratings
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.6 out of 100
Based on 6 reviews and ratings
Attribute Ratings
- Coveo Relevance Cloud is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
10.0
Coveo Relevance Cloud
100%
4 Ratings
9.6
IBM Watson Content Analytics
96%
2 Ratings
Likelihood to Renew
6.6
Coveo Relevance Cloud
66%
2 Ratings
IBM Watson Content Analytics
N/A
0 Ratings
Likelihood to Recommend
Coveo Relevance Cloud
Coveo Relevance Cloud is a great solution to implement into Salesforce to provide Knowledge-Centered Support, Enhancements to a Customer Community, to provide sales aids, or to complement your customized app in Salesforce.
CEO (Chief Executive Officer)
MC+AInformation Technology & Services, 11-50 employees
IBM Watson Content Analytics
IBM Content Analytics is well suited for organizations with the resources to invest a significant amount of energy in an advanced analytics engine. The software improved the productivity of analysts and programmers. The software is not suitable for companies that just want Excel-type analyses or that lack the capabilities of doing advanced analytics.
Owner, previous CEO
Econometric StudiosFinancial Services, 11-50 employees
Pros
Coveo Relevance Cloud
- Coveo is fast, search results come up quick (though it's not always great).
- Not much complexity to run.
- Coveo is implemented within our portal and doesn't require extra steps to use it.

Verified User
Team Lead in Professional Services
Civil Engineering Company, 10,001+ employeesIBM Watson Content Analytics
- Impressive and efficient indexing system.
- Rarely does the indexing have issues that need to rebuild/reindex.
- Searches are almost instantaneous and end users can move on to the next task.
Service Manager
Kloud9Information Technology and Services, 11-50 employees
Cons
Coveo Relevance Cloud
- It would be great if Coveo 6 allowed you to rebuild indexes from a certain subtree instead of needing to rebuild the entire tree to see changes. This functionality was added in Coveo 7 and is very useful.
- In Coveo 6, integration with Sitecore is more difficult than one would expect. This integration is much improved in Coveo 7.
- I have seen cases where an exception thrown when crawling a specific document will cause the indexing to stop completely. I believe this only happens in implementations using custom faceting but it could be handled more efficiently if the trouble document was skipped and the indexing could continue.
- Relevancy ranking editor is good but not as powerful as GSA. GSA offers a self-learning scorer which automatically analyzes user behavior and the specific links that users click on for specific queries to fine tune relevance and scoring.
- We've ran into issues on multiple clients with Sitecore items being indexed multiple times in Sitecore 7 and Coveo 7. The fix Coveo suggested was to upgrade our Sitecore version and Coveo but unfortunately this didn't resolve our issue. After months of testing we were finally able to resolve this by implementing our own CoveoItemCrawler to get around the issue (based on https://developers.coveo.com/display/public/SC201404/Items+in+the+Same+Language+
Gets+Indexed+Multiple+Times;jsessionid=3C1A2AE33540E0A0B8BB52BA3A64AF70). - Integration with RabbitMQ in Coveo 7 seems error prone. We often see the error "The AMQP operation was interrupted" and on occasion, need to restart the Coveo service to get this operating again. In some extreme cases, we have also had to restart the server because of issues when attempting to restart the Coveo service.
Web Developer
VelirInformation Technology and Services, 51-200 employees
IBM Watson Content Analytics
- Content Analytics is competing with open source software that comes with a price tag of $0, but is costly from a human-time perspective. Although human-time is valued, it's hard to see it.
- Because Content Analytics is so good at making the user interface easy, it's sometimes more difficult to do more custom analysis.
- Content Analytics does not run as quickly as other companies' analytics solutions.
Owner, previous CEO
Econometric StudiosFinancial Services, 11-50 employees
Pricing Details
Coveo Relevance Cloud
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Starting Price
$600 per month
Coveo Relevance Cloud Editions & Modules
Edition
Base | $6001 |
---|---|
Pro | $1,3201 |
- per month
Additional Pricing Details
—IBM Watson Content Analytics
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—IBM Watson Content Analytics Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
Coveo Relevance Cloud
Coveo Relevance Cloud 6.6
Based on 2 answers
This question is not applicable to me
Project Manager
Slalom ConsultingInformation Technology and Services, 10,001+ employees
IBM Watson Content Analytics
No score
No answers yet
No answers on this topic
Alternatives Considered
Coveo Relevance Cloud
No answers on this topic
IBM Watson Content Analytics
IBM Watson is not quite in the same category as Worldox or NetDocuments as both are full-fledged document management. However, both vendors provide a similar searching and indexing product. Worldox provides searching and indexing but the Indexer is somewhat prone to issues. IBM Watson does not have the stability/consistency issues. NetDocuments is cloud-hosted document management and its index does not seem to have issues. That being said, there is a large premium as the data is all stored in a cloud container with the management system.
Service Manager
Kloud9Information Technology and Services, 11-50 employees
Return on Investment
Coveo Relevance Cloud
- Quick to find things in a massive database when needed.
- Results need to be more concise - sometimes we spend more time looking for the right file than if we were to just search amongst our own networks instead.
- Coveo is not always the most useful but does its job when general information is needed.

Verified User
Team Lead in Professional Services
Civil Engineering Company, 10,001+ employeesIBM Watson Content Analytics
- Content Analytics has been a positive ROI in that it made analysts more productive.
- Content Analytics has been a negative ROI in some cases because it has a much smaller user base than other open source products. This smaller user base makes it more difficult to accomplish certain tasks.
- Content Analytics has made text analytics more than delightful. I love it.
Owner, previous CEO
Econometric StudiosFinancial Services, 11-50 employees