11 Ratings
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Score 7.2 out of 100
6 Ratings
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Score 9.6 out of 100

Attribute Ratings

  • Coveo Relevance Cloud is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

10.0

Coveo Relevance Cloud

100%
4 Ratings
9.6

IBM Watson Content Analytics

96%
2 Ratings

Likelihood to Renew

6.6

Coveo Relevance Cloud

66%
2 Ratings

IBM Watson Content Analytics

N/A
0 Ratings

Likelihood to Recommend

Coveo Relevance Cloud

Coveo Relevance Cloud is a great solution to implement into Salesforce to provide Knowledge-Centered Support, Enhancements to a Customer Community, to provide sales aids, or to complement your customized app in Salesforce.
Michael Cizmar | TrustRadius Reviewer

IBM Watson Content Analytics

IBM Content Analytics is well suited for organizations with the resources to invest a significant amount of energy in an advanced analytics engine. The software improved the productivity of analysts and programmers. The software is not suitable for companies that just want Excel-type analyses or that lack the capabilities of doing advanced analytics.
Thomas Young | TrustRadius Reviewer

Pros

Coveo Relevance Cloud

  • Coveo is fast, search results come up quick (though it's not always great).
  • Not much complexity to run.
  • Coveo is implemented within our portal and doesn't require extra steps to use it.
Anonymous | TrustRadius Reviewer

IBM Watson Content Analytics

  • Impressive and efficient indexing system.
  • Rarely does the indexing have issues that need to rebuild/reindex.
  • Searches are almost instantaneous and end users can move on to the next task.
Derek Schroeder | TrustRadius Reviewer

Cons

Coveo Relevance Cloud

  • It would be great if Coveo 6 allowed you to rebuild indexes from a certain subtree instead of needing to rebuild the entire tree to see changes. This functionality was added in Coveo 7 and is very useful.
  • In Coveo 6, integration with Sitecore is more difficult than one would expect. This integration is much improved in Coveo 7.
  • I have seen cases where an exception thrown when crawling a specific document will cause the indexing to stop completely. I believe this only happens in implementations using custom faceting but it could be handled more efficiently if the trouble document was skipped and the indexing could continue.
  • Relevancy ranking editor is good but not as powerful as GSA. GSA offers a self-learning scorer which automatically analyzes user behavior and the specific links that users click on for specific queries to fine tune relevance and scoring.
  • We've ran into issues on multiple clients with Sitecore items being indexed multiple times in Sitecore 7 and Coveo 7. The fix Coveo suggested was to upgrade our Sitecore version and Coveo but unfortunately this didn't resolve our issue. After months of testing we were finally able to resolve this by implementing our own CoveoItemCrawler to get around the issue (based on https://developers.coveo.com/display/public/SC201404/Items+in+the+Same+Language+Gets+Indexed+Multiple+Times;jsessionid=3C1A2AE33540E0A0B8BB52BA3A64AF70).
  • Integration with RabbitMQ in Coveo 7 seems error prone. We often see the error "The AMQP operation was interrupted" and on occasion, need to restart the Coveo service to get this operating again. In some extreme cases, we have also had to restart the server because of issues when attempting to restart the Coveo service.
Rondel Ward | TrustRadius Reviewer

IBM Watson Content Analytics

  • Content Analytics is competing with open source software that comes with a price tag of $0, but is costly from a human-time perspective. Although human-time is valued, it's hard to see it.
  • Because Content Analytics is so good at making the user interface easy, it's sometimes more difficult to do more custom analysis.
  • Content Analytics does not run as quickly as other companies' analytics solutions.
Thomas Young | TrustRadius Reviewer

Pricing Details

Coveo Relevance Cloud

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$600 per month

Coveo Relevance Cloud Editions & Modules

Edition
Base$6001
Pro$1,3201
  1. per month
Additional Pricing Details

IBM Watson Content Analytics

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

IBM Watson Content Analytics Editions & Modules

Additional Pricing Details

Likelihood to Renew

Coveo Relevance Cloud

Coveo Relevance Cloud 6.6
Based on 2 answers
This question is not applicable to me
Lauren Jones, PMP | TrustRadius Reviewer

IBM Watson Content Analytics

No score
No answers yet
No answers on this topic

Alternatives Considered

Coveo Relevance Cloud

No answers on this topic

IBM Watson Content Analytics

IBM Watson is not quite in the same category as Worldox or NetDocuments as both are full-fledged document management. However, both vendors provide a similar searching and indexing product. Worldox provides searching and indexing but the Indexer is somewhat prone to issues. IBM Watson does not have the stability/consistency issues. NetDocuments is cloud-hosted document management and its index does not seem to have issues. That being said, there is a large premium as the data is all stored in a cloud container with the management system.
Derek Schroeder | TrustRadius Reviewer

Return on Investment

Coveo Relevance Cloud

  • Quick to find things in a massive database when needed.
  • Results need to be more concise - sometimes we spend more time looking for the right file than if we were to just search amongst our own networks instead.
  • Coveo is not always the most useful but does its job when general information is needed.
Anonymous | TrustRadius Reviewer

IBM Watson Content Analytics

  • Content Analytics has been a positive ROI in that it made analysts more productive.
  • Content Analytics has been a negative ROI in some cases because it has a much smaller user base than other open source products. This smaller user base makes it more difficult to accomplish certain tasks.
  • Content Analytics has made text analytics more than delightful. I love it.
Thomas Young | TrustRadius Reviewer

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