Coveo Relevance Cloud vs. IBM Watson Content Analytics

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Coveo Relevance Cloud
Score 7.7 out of 10
N/A
Coveo is an enterprise search technology which can index data on disparate cloud systems making it easier to retrieve. It has integrated plug-ins for Salesforce.com, Sitecore CEP, and Microsoft Outlook and SharePoint.
$600
per month
IBM Watson Content Analytics
Score 8.0 out of 10
N/A
IBM Watson Content Analytics is an enterprise search option. This supersedes IBM's older offerings, IBM Omnifind and IBM Content Analytics and Enterprise Search.N/A
Pricing
Coveo Relevance CloudIBM Watson Content Analytics
Editions & Modules
Base
$600
per month
Pro
$1,320
per month
No answers on this topic
Offerings
Pricing Offerings
Coveo Relevance CloudIBM Watson Content Analytics
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
Coveo Relevance CloudIBM Watson Content Analytics
Top Pros
Top Cons
Best Alternatives
Coveo Relevance CloudIBM Watson Content Analytics
Small Businesses
Algolia
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Score 8.9 out of 10
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Score 8.9 out of 10
Medium-sized Companies
Guru
Guru
Score 9.0 out of 10
Guru
Guru
Score 9.0 out of 10
Enterprises
Guru
Guru
Score 9.0 out of 10
Guru
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Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Coveo Relevance CloudIBM Watson Content Analytics
Likelihood to Recommend
10.0
(4 ratings)
8.0
(3 ratings)
Likelihood to Renew
6.6
(2 ratings)
-
(0 ratings)
User Testimonials
Coveo Relevance CloudIBM Watson Content Analytics
Likelihood to Recommend
Coveo
Coveo Relevance Cloud is a great solution to implement into Salesforce to provide Knowledge-Centered Support, Enhancements to a Customer Community, to provide sales aids, or to complement your customized app in Salesforce.
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IBM
IBM Content Analytics is well suited for organizations with the resources to invest a significant amount of energy in an advanced analytics engine. The software improved the productivity of analysts and programmers. The software is not suitable for companies that just want Excel-type analyses or that lack the capabilities of doing advanced analytics.
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Pros
Coveo
  • Coveo is fast, search results come up quick (though it's not always great).
  • Not much complexity to run.
  • Coveo is implemented within our portal and doesn't require extra steps to use it.
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IBM
  • Impressive and efficient indexing system.
  • Rarely does the indexing have issues that need to rebuild/reindex.
  • Searches are almost instantaneous and end users can move on to the next task.
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Cons
Coveo
  • It would be great if Coveo 6 allowed you to rebuild indexes from a certain subtree instead of needing to rebuild the entire tree to see changes. This functionality was added in Coveo 7 and is very useful.
  • In Coveo 6, integration with Sitecore is more difficult than one would expect. This integration is much improved in Coveo 7.
  • I have seen cases where an exception thrown when crawling a specific document will cause the indexing to stop completely. I believe this only happens in implementations using custom faceting but it could be handled more efficiently if the trouble document was skipped and the indexing could continue.
  • Relevancy ranking editor is good but not as powerful as GSA. GSA offers a self-learning scorer which automatically analyzes user behavior and the specific links that users click on for specific queries to fine tune relevance and scoring.
  • We've ran into issues on multiple clients with Sitecore items being indexed multiple times in Sitecore 7 and Coveo 7. The fix Coveo suggested was to upgrade our Sitecore version and Coveo but unfortunately this didn't resolve our issue. After months of testing we were finally able to resolve this by implementing our own CoveoItemCrawler to get around the issue (based on https://developers.coveo.com/display/public/SC201404/Items+in+the+Same+Language+Gets+Indexed+Multiple+Times;jsessionid=3C1A2AE33540E0A0B8BB52BA3A64AF70).
  • Integration with RabbitMQ in Coveo 7 seems error prone. We often see the error "The AMQP operation was interrupted" and on occasion, need to restart the Coveo service to get this operating again. In some extreme cases, we have also had to restart the server because of issues when attempting to restart the Coveo service.
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IBM
  • It would be better if its available for cross platforms.
  • Pricing could be adjusted better.
  • More number of third party add-ons required.
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Likelihood to Renew
Coveo
This question is not applicable to me
Read full review
IBM
No answers on this topic
Alternatives Considered
Coveo
No answers on this topic
IBM
Perhaps the biggest advantage of IBM Watson Content Analytics is the IBM feel. I think IBM puts lots of resources into developing products that even sociologists can use. It's so easy, that to professionals wanting customized analysis, it might be kind of offensive. The drawback is that Content Analytics is not as fast as its competitors.
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Return on Investment
Coveo
  • Quick to find things in a massive database when needed.
  • Results need to be more concise - sometimes we spend more time looking for the right file than if we were to just search amongst our own networks instead.
  • Coveo is not always the most useful but does its job when general information is needed.
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IBM
  • Organized, easy to produce search results.
  • Never lose a document again.
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ScreenShots