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What is NetDocuments?

NetDocuments is a document management solution from the company of the same name in Lehi, Utah.

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NetDocuments has proven to be an essential tool for organizations with multiple sites that require secure collaboration on common document …
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8 out of 10
August 29, 2016
NetDocuments is used across the organization by all legal practices and administrative groups. The system centralizes document storage, …
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What is NetDocuments?

NetDocuments is a document management solution from the company of the same name in Lehi, Utah.

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Product Details

What is NetDocuments?

NetDocuments is a cloud document and content management software that aims to provide a reliable and secure way to create, edit, store, locate, and collaborate on documents anywhere using any device, so legal teams can stay focused on clients and outcomes.

NetDocuments helps by delivering on promises, providing technology that gets out of their way so they can focus on results, eliminating the need to re-invent the wheel.

NetDocuments Features

  • Supported: Document Management
  • Supported: Email Management
  • Supported: Optical Character Recognition (OCR)

NetDocuments Screenshots

Screenshot of Save time and boost productivity by enhancing your enterprise search and making it that much easier for users to find the information they need across different documents locations.Screenshot of Seamlessly connect NetDocuments to your favorite Microsoft collaboration tools—without compromising governance or security.Screenshot of Share and collaborate intuitively, securely, and in a way that brings you and your clients closer together.Screenshot of Use predictive technology to accurately file any email into your NetDocuments system with a single click.Screenshot of Support your remote employee’s productivity by giving them secure, local access to every file and document they need, regardless of internet connection, with ndSync: a robust, reliable two-way file syncing solution for Macs and PCs.Screenshot of Quickly organize documents into sets or binders and securely distribute compiled content to everyone who needs it.

NetDocuments Videos

Why NetDocuments, Work Inspired
NetDocuments Service Overview

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NetDocuments Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesUnited States of America, Canada, Mexico, Australia, Germany, India, Brazil, China, Japan, United Kingdom, Northern Ireland
Supported LanguagesArabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian

Frequently Asked Questions

NetDocuments is a document management solution from the company of the same name in Lehi, Utah.

iManage Work, Laserfiche, and Clio are common alternatives for NetDocuments.

The most common users of NetDocuments are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings


Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

NetDocuments has proven to be an essential tool for organizations with multiple sites that require secure collaboration on common document sets. Users, including attorneys, legal assistants, paralegals, and administrators, rely on NetDocuments to save, organize, and secure documents in one centralized location. The software's broad and deep feature set allows for secure sharing, searching, and retrieval of documents, making it an invaluable resource for legal practices and administrative groups.

One of the key use cases of NetDocuments is its role as a searchable platform for document storage. Users can store all types of documents, including office-generated documents, PDFs, pictures, and emails. By organizing and categorizing information within NetDocuments, users can easily avoid confusion during document review and editing. Furthermore, the software facilitates both internal and external file sharing while ensuring compliance with governance and retention policies.

Another important use case of NetDocuments is its ability to serve as a repository for archived email messages. By offloading these emails from Outlook servers into NetDocuments' secure infrastructure, users can free up space on network drives and have easier access to their files compared to traditional network folders. Additionally, the software's integration with other systems allows for the automation of document-related processes.

NetDocuments also plays a crucial role in storing intellectual property and acting as the sole document management solution for many organizations. With its state-of-the-art security infrastructure, it ensures data backup, proper regulation, and adherence to strict security standards. This not only enables secure collaboration across multiple sites but also provides a customer portal for easy access to documents.

In summary, NetDocuments serves as a powerful document management system and customer portal across organizations. Its features allow for secure collaboration on common document sets while addressing versioning issues. With its ability to store various document types and offer advanced search functionality, users can easily find the information they need when they need it. Ultimately, NetDocuments streamlines document management processes and provides a secure, centralized repository for organizations of all sizes.

Efficient Document Management: Several users have praised NetDocuments for its efficient document management capabilities. They have mentioned that the software allows them to easily store, organize, and retrieve their documents in a streamlined manner. This has helped improve productivity and save time for many reviewers.

Collaboration Features: Many users appreciate the collaboration features offered by NetDocuments. They have mentioned that the software enables seamless collaboration among team members, allowing them to work on documents simultaneously and track changes made by others. This has greatly enhanced teamwork and facilitated real-time collaboration.

User-Friendly Interface: Numerous reviewers have commended NetDocuments for its user-friendly interface. They have stated that the software is intuitive and easy to navigate, making it simple for both new and experienced users to adopt. The clean design and well-organized layout have received positive feedback from several customers, who find it visually appealing and conducive to efficient workflow management.

Browser Support Limitations: Some users have expressed dissatisfaction with the browser support in NetDocuments, stating that there are potential difficulties with browser settings that can lead to problems.

Lack of Streamlined Rollout Process: Reviewers have suggested that NetDocuments should provide a better plug and play solution for smaller organizations, such as pre-programmed workspaces and profiles, to facilitate the rollout process.

Over-Innovation of New Features: Several users believe that the over-innovation of new features in NetDocuments can be a drawback. They suggest that new features should be carefully evaluated to determine if they truly benefit the organization.

Users recommend giving NetDocuments a try and being pleasantly surprised by its functionality. They emphasize the importance of cautious selection and not blindly trusting salespeople when choosing document management software.

PC users are recommended to use NetDocuments, while Mac users may face compatibility struggles. However, users suggest leveraging the training provided and asking questions to fully benefit from the software's features.

Understanding the intended use of NetDocuments is recommended to ensure its suitability for specific needs. While users acknowledge occasional bugs that require effort to resolve, they consider the program to be good overall for attorneys and offices. It is noted that NetDocuments is primarily a document management solution rather than a comprehensive software, making it more suitable for legal professionals rather than real estate professionals.

Attribute Ratings


(1-8 of 8)
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Mick Lynam | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We are currently using NetDocuments to organize and categorize information to avoid confusion when reviewing and editing documents. It helps us share files internally/externally from one system while adhering to governance and retention policies. The NetDocuments state-of-the-art security infrastructure ensures that data is backed up, secured and properly regulated.
  • Maintains security and data backup
  • Creation, editing and organizing documents
  • Documents Versioning
  • Audit trial of user activity
  • Notifications for folders and documents
  • The need for strong internet connection when backing up huge files
It is the combination of power and simplicity offering world-class data centers and security.
Score 7 out of 10
Vetted Review
Verified User
NetDocuments is being used across the entire organization. Using NetDocuments has helped us to free up space on network drives, as well as stop us from having to add so much more space to them. It is also much easier for people to access files than using network folders, so it has been very helpful thus far.
  • Allows you to set document and folder restrictions.
  • Makes files easier to save and access.
  • Gives you the ability to send a link and/or an attachment.
  • It has glitches where it freezes sometimes.
  • Some documents can be difficult to locate.
  • At times, it will say a document is opened or checked out, when it really isn't.
Well suited for companies looking to use cloud storage and get away for in office network drives, as well as companies looking to share documents with multiple users, no matter their location. Less appropriate for smaller companies that don't have large storage needs.
Score 10 out of 10
Vetted Review
Verified User
NetDocuments is our firm's sole document management solution. We store all our intellectual property that is in the form of documents into NetDocuments. We also archive email into the system. The product is used across the firm by all locations and all personnel to store, search, and retrieve documents. It is integrated with our other systems to automate processes that are document-related.
  • Security: NetDocuments' cloud-based security is unsurpassed, an essential feature for PHI, PII and other confidential information.
  • Searching: NetDocuments has highly developed search tools which make locating specific documents among millions of files simple.
  • Responsiveness: NetDocuments is continually searching for ways to improve their product and pays close attention to customer feedback
  • Being cloud-based, a single version for all users is a big strength. Problems are identified and addressed more quickly.
  • Cloud-based applications can almost always benefit from speed improvements. NetDocuments is not slow, but any gains in this area are pluses.
  • As NetDocuments grows rapidly, it needs to keep its close customer relationships as much as possible.
  • As NetDocuments diversifies, it needs to make sure that add-ons to its core document management base are stable and reliable.
  • NetDocuments needs to be fully HTML5 compliant.
NetDocuments is well suited to any environment that needs to securely store, search, and retrieve large numbers of documents. It's also suited to a company that needs advanced document management features, including versioning, document previews, sophisticated permissions, document retention processes, foldering, and integration into other common office products such as Microsoft Office, Adobe Acrobat, etc.
Mark Manoukian | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
NetDocuments is used across the entire organization. We store all documents in NetDocuments. NetDocuments provides a broad and deep feature set by which we are able to secure, share, search, and retrieve documents properly.
  • The search feature is fantastic. It not only full text, but probabilistic search capabilities.
  • It's reliable. Much more reliable than anything we could implement in-house.
  • The UI is great.
  • They are steadily improving the product\service, outpacing the competition.
  • There is always room for improvement with e-mail management.
  • Their support is pretty good, but it takes a little time to escalate when necessary.
  • They need to close the gap with some of the functions in Box and Dropbox when it comes to sharing content.
If you are small-to-midsized firm then NetDocuments is a no-brainer. There's just no way small-to-midsized firms will have the economies of scale to implement an in-house DMS that is appropriate for a law firm. NetDocuments meets any number of regulatory, client and liability carrier requirements applicable to law firms.
Rick Hahn | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We use NetDocuments to create a secure repository for our documents and to demo the product in use for potential clients. It is ideal for a multiple site environment with the need to collaborate securely with common document sets. It puts all types of documents in one place including all office generated documents, PDFs, pictures; even email is handled as just another document type. So no need to have a separate tool for managing email archives.
  • Providing limited access to specific documents to strategic partners outside your organization while maintaining security for the rest of your repository.
  • Providing granular security to maintain ethical firewalls in situations where your organization represents competing interests
  • Customer support is really good. All phone representatives are expert in the product and can provide real solutions without resorting to scripted responses. In addition, there is a vast consultant community with in-depth knowledge in a wide range of industries and markets.
  • Transparency is a key ethos with NetDocuments, when they have a problem they are clear about what, where and why; and when it will be solved.
  • Browser support needs improvement, there are too many ways your browser settings can create problems. While they provide good support for these potential difficulties, they need a better plug and play solution.
  • Some pre-programmed out of the box workspace and profiles that can be deployed as a starting point to jump-start the rollout process for smaller organizations.
It is ideal where security is your number one concern or where there is a need to share securely across different physical locations. Speed is less than ideal in certain usage scenarios. It is limited by the speed of the internet and it can be difficult to pull large quantities of documents when researching or answering discovery requests, although, that being said, it can be addressed by maintaining your own secure server to contain a mirror of your online documents. But then the security for a mirror falls back on the organization.
Score 9 out of 10
Vetted Review
NetDocuments is being used by the entire organization as a document management system and customer portal. NetDocuments keeps documents organized, provides access from anywhere and address all versioning issues.
  • Manages documets
  • Versioning
  • Email capture and management
  • Searching
  • Better integration with PDF, the ability to tag several at once and merge from within ND.
  • OCR documents without third party app
  • Better integration with O365 Web Apps like Word and Excel.
Netdocuments is fantastic if the firm takes the time to actually invest in training. It's easy to use, but to really take advantage of all its features full commitment to training is a must.
August 29, 2016


Sam Catanzaro | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
NetDocuments is used across the organization by all legal practices and administrative groups. The system centralizes document storage, providing a searchable platform across the enterprise. It also serves as a repository for archived email messages offloaded from Outlook servers.
  • Searching: NetDocuments' searching capabilities put it on par with other legal search engines used for research and knowledge management purposes.
  • Scalability: Despite the ever-increasing number of items stored in the repository, time searching is unaffected.
  • Innovation: NetDocuments continuously looks for new solutions and updates their product regularly.
  • Ease of Update: Because it is Web-based, updates to the software do not require local installation.
  • Over-innovation: "New" isn't always "better." New features require business analysis to determine whether they actually benefit the organization.
  • Quality Control: Updating code requires not only testing the new code, but regression testing the old code. Sometimes "enhancements" cause old problems with the old code. Once users get used to the way software works, it has to keep working. They may not care for something new, especially if it causes something old to stop working.
NetDocuments positioned itself to work in the legal industry, and it has done a very good job. It's kept pace with the challenges presented by the law and it's grown in its offerings. Any organization that must balance mobility and security would benefit from the use of NetDocuments as a platform.
Aleksandra Kagan-Alameda | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We use Netdocuments as a virtual filing cabinet. Almost of all of our attorneys, all of the legal assistants, paralegals, and some of the administration use Netdocuments for saving, organizing, and securing documents.
  • File Organization. Netdocuments is a great tool to neatly organize your virtual files and separate them by workspaces (matters). Each workspace contains folders (document types) that can be customized according to users' needs and preference.
  • Searching your data base. All the documents and emails saved in Netdocuments are searchable. The search feature works great.
  • Cloud based document management system. Simply put, Netdocuments can be accessed from ANY web-enabled device. This is becoming more and more important in the age of satellite offices, working on-the-go, and telecommuting.
  • Disaster preparedness. Should something happen to your office, your documents are safe, secure and accessible.
  • Seamless integration with Microsoft Applications. Netdocuments provides users with Microsoft applications integrations that can be easily installed on each individual machine.
  • Support. There is an extensive on-line help library which provides incredibly helpful articles with step-by-step instructions. If you cannot find solution on-line, telephone support is staffed by courteous and knowledgeable people.
  • Security. This is especially important for a law firm. A designated administrator can put in force workspace, folder, document, or profile-based security.
  • Delay. At times, there is a delay between saving a document into Netdocuments and actually seeing them in the appropriate workspace. Such a delay is caused by the system indexing the newly added file.
  • Netdocuments' servers slow down at times causing users to receive error messages. This can be quickly remedied, but can become a nuisance.

Netdocuments works great in a law firm environment. Such features as ability to secure some documents and not others, quick and seamless integration with Microsoft Applications, and organization of the virtual files, make Netdocuments a great addition to any law firm looking to plant their feet firmly in 21st century.

Netdocuments would be useful for any company that needs to organize their virtual files, minimize paper, ensure its disaster preparedness, and enable their employees to work while outside of the office, would find Netdocuments to be a great solution.

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