TrustRadius
NetDocuments is a document management solution from the company of the same name in Lehi, Utah.NetDocumentsAfter 11 Years... Still A Fan of NetDocuments2018-12-31T20:04:12.483ZNetDocuments is used across the entire organization. We store all documents in NetDocuments. NetDocuments provides a broad and deep feature set by which we are able to secure, share, search, and retrieve documents properly.,The search feature is fantastic. It not only full text, but probabilistic search capabilities.
It's reliable. Much more reliable than anything we could implement in-house.
The UI is great.
They are steadily improving the product\service, outpacing the competition.,There is always room for improvement with e-mail management.
Their support is pretty good, but it takes a little time to escalate when necessary.
They need to close the gap with some of the functions in Box and Dropbox when it comes to sharing content.,10,NetDocuments has really saved us from hiring more people. The document management system is a core technology to any law firm. Our last DMS was an in-house system. It easily required the attention of half a FTE and offered a fraction of the functionality.
NetDocuments has also been relatively easy for our employees to use. We have a high adoption rate and it allows for our employees (and third parties) to collaborate pretty well.
NetDocuments offers any number of certifications -- e.g. ISO 27001, business associate agreements for HIPAA -- certifications that are required by some clients, that we could not possibly attain with an in-house system.,OpenText ECM and iManage Work,Skype for Business (formerly Lync)Mark ManoukianHow Does NetDocuments Stack Up In the Market?2018-04-17T16:48:42.389ZWe use NetDocuments to create a secure repository for our documents and to demo the product in use for potential clients. It is ideal for a multiple site environment with the need to collaborate securely with common document sets. It puts all types of documents in one place including all office generated documents, PDFs, pictures; even email is handled as just another document type. So no need to have a separate tool for managing email archives.,Providing limited access to specific documents to strategic partners outside your organization while maintaining security for the rest of your repository.
Providing granular security to maintain ethical firewalls in situations where your organization represents competing interests
Customer support is really good. All phone representatives are expert in the product and can provide real solutions without resorting to scripted responses. In addition, there is a vast consultant community with in-depth knowledge in a wide range of industries and markets.
Transparency is a key ethos with NetDocuments, when they have a problem they are clear about what, where and why; and when it will be solved.,Browser support needs improvement, there are too many ways your browser settings can create problems. While they provide good support for these potential difficulties, they need a better plug and play solution.
Some pre-programmed out of the box workspace and profiles that can be deployed as a starting point to jump-start the rollout process for smaller organizations.,9,The only possible negative impact on ROI are two: One, you choose not to spend the dollars on infrastructure to make sure you have fast web access or Two, you do not provide enough training to your staff to ensure expectations are met when the product rolls out.
My first roll out the planning was a little thin on the ground and users were not trained well enough and they kept trying to avoid the product. Once the training caught up with all the users the product was embraced.,,LexisNexis PCLaw, LexisNexis Time Matters, Rocket Matter, Microsoft Office 365Rick HahnA Consultant's Review of NetDocuments2017-12-27T18:14:44.620ZNetDocuments is being used by the entire organization as a document management system and customer portal. NetDocuments keeps documents organized, provides access from anywhere and address all versioning issues.,Manages documets
Versioning
Email capture and management
Searching,Better integration with PDF, the ability to tag several at once and merge from within ND.
OCR documents without third party app
Better integration with O365 Web Apps like Word and Excel.,9,Improved mobility
Eliminated issues with strucutre
The conversion was difficult, not ND fault, change is hard, but training and support helped.,,Actionstep, Clio, Amicus Attorney, LexisNexis Time Matters, Worldox GX4, MS SharePoint, Microsoft Office 365Verified UserNetDocuments2016-08-29T17:53:51.149ZNetDocuments is used across the organization by all legal practices and administrative groups. The system centralizes document storage, providing a searchable platform across the enterprise. It also serves as a repository for archived email messages offloaded from Outlook servers.,Searching: NetDocuments' searching capabilities put it on par with other legal search engines used for research and knowledge management purposes.
Scalability: Despite the ever-increasing number of items stored in the repository, time searching is unaffected.
Innovation: NetDocuments continuously looks for new solutions and updates their product regularly.
Ease of Update: Because it is Web-based, updates to the software do not require local installation.,Over-innovation: "New" isn't always "better." New features require business analysis to determine whether they actually benefit the organization.
Quality Control: Updating code requires not only testing the new code, but regression testing the old code. Sometimes "enhancements" cause old problems with the old code. Once users get used to the way software works, it has to keep working. They may not care for something new, especially if it causes something old to stop working.,8,iManage and OpenText,Chrome River EXPENSE, Mimecast Secure Email Gateway, JabberSam CatanzaroWhy do you need NetDocuments in your office?2016-08-22T14:43:43.408ZWe use Netdocuments as a virtual filing cabinet. Almost of all of our attorneys, all of the legal assistants, paralegals, and some of the administration use Netdocuments for saving, organizing, and securing documents.,File Organization. Netdocuments is a great tool to neatly organize your virtual files and separate them by workspaces (matters). Each workspace contains folders (document types) that can be customized according to users' needs and preference.
Searching your data base. All the documents and emails saved in Netdocuments are searchable. The search feature works great.
Cloud based document management system. Simply put, Netdocuments can be accessed from ANY web-enabled device. This is becoming more and more important in the age of satellite offices, working on-the-go, and telecommuting.
Disaster preparedness. Should something happen to your office, your documents are safe, secure and accessible.
Seamless integration with Microsoft Applications. Netdocuments provides users with Microsoft applications integrations that can be easily installed on each individual machine.
Support. There is an extensive on-line help library which provides incredibly helpful articles with step-by-step instructions. If you cannot find solution on-line, telephone support is staffed by courteous and knowledgeable people.
Security. This is especially important for a law firm. A designated administrator can put in force workspace, folder, document, or profile-based security.,Delay. At times, there is a delay between saving a document into Netdocuments and actually seeing them in the appropriate workspace. Such a delay is caused by the system indexing the newly added file.
Netdocuments' servers slow down at times causing users to receive error messages. This can be quickly remedied, but can become a nuisance.,9,Aleksandra Kagan-Alameda
Unspecified
NetDocuments
15 Ratings
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