What users are saying about
7 Ratings
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Score 3.4 out of 100
20 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

Coveo Relevance Platform

Coveo is well-suited for larger companies that have a huge amount of files sitting its databases. For a company of more than 100K employees, Coveo does a nice job of sifting through massive piles of data. For example, if I wanted to find something about 401K matches, I could type that into the Coveo search bar on our portal and it would give me all the files in our system about investing in 401K in our company. The results don't take too long to come up as well.
Anonymous | TrustRadius Reviewer

OpenText TeamSite

It is used to manage hundreds of sites with the ability to personalize digital experiences and offers digital marketers the advantage of omni-channel campaigns. It ensures seamless content management across collaboration sites, websites, social, and mobile platforms to help deliver memorable digital experiences, matching the right content to the right customer.
Duane Thompson | TrustRadius Reviewer

Feature Rating Comparison

Security

Coveo Relevance Platform
OpenText TeamSite
9.0
Role-based user permissions
Coveo Relevance Platform
OpenText TeamSite
9.0

Platform & Infrastructure

Coveo Relevance Platform
OpenText TeamSite
8.6
API
Coveo Relevance Platform
OpenText TeamSite
8.2
Internationalization / multi-language
Coveo Relevance Platform
OpenText TeamSite
9.0

Web Content Creation

Coveo Relevance Platform
OpenText TeamSite
7.8
WYSIWYG editor
Coveo Relevance Platform
OpenText TeamSite
8.5
Code quality / cleanliness
Coveo Relevance Platform
OpenText TeamSite
8.0
Admin section
Coveo Relevance Platform
OpenText TeamSite
8.0
Page templates
Coveo Relevance Platform
OpenText TeamSite
7.8
Library of website themes
Coveo Relevance Platform
OpenText TeamSite
7.0
Mobile optimization / responsive design
Coveo Relevance Platform
OpenText TeamSite
8.0
Publishing workflow
Coveo Relevance Platform
OpenText TeamSite
7.5
Form generator
Coveo Relevance Platform
OpenText TeamSite
7.5

Web Content Management

Coveo Relevance Platform
OpenText TeamSite
7.9
Content taxonomy
Coveo Relevance Platform
OpenText TeamSite
8.0
Bulk management
Coveo Relevance Platform
OpenText TeamSite
7.8
Availability / breadth of extensions
Coveo Relevance Platform
OpenText TeamSite
7.8

Pros

Coveo Relevance Platform

  • Searching a large set of documents is very fast
  • Support for faceted searching
  • Supports synonyms through an admin panel or via an external file
  • Out-of-box controls for rendering search, results, and faceting.
  • Customization allows for more flexible implementations
  • .NET hooks exist allowing code to be injected into its indexing process. This allows for more advanced taxonomy indexing (for example inspecting semantic information during indexing)
  • Items published via Sitecore are automatically indexed (within a minute or two of publish time)
  • Out-of-box support for ranking files attached to pages (PDFs, DOCs, etc) based on search term relevancy
  • Supports ranking certain file types above others (giving PDFs more weight than DOCs, etc)
  • Out-of-box support for crawling web pages from multiple sources. Each source can be configured with different crawl frequencies.
  • Coveo 7 introduces a JavaScript search interface in conjunction with a new REST API that you can use as an alternative to the out-of-the-box Coveo .NET search interfaces. This is also customizable and even supports templating engines like mustache and underscore.
  • They have a StackOverflow-like forum where you can get assistance from the community: https://answers.coveo.com/ .
Rondel Ward | TrustRadius Reviewer

OpenText TeamSite

  • Personalizing content - easy to setup the taxonomy to personalize the content
  • Being able to manage content in one place and display it on multiple websites
  • Ability to have the business areas support content changes without IT help
Anonymous | TrustRadius Reviewer

Cons

Coveo Relevance Platform

  • UI changes were cumbersome and timely to make changes to based on business requirements and user feedback. We were not able to optimize in the UI due to the constraints.
  • Analytics in the version we had were very poor. UI was built in Silverlight with no exportable version to be able to perform further analysis of data. Many product suggestions around additional metrics needed.
  • We struggled around data ranking and relevance due to the amount of unstructured data that we were indexing. This caused user adoption issues. This service and guidance was something that we were never really able to get from Coveo with my time using the product. The relevance controls were very simplistic and did not give us much control.
Lauren Jones, PMP | TrustRadius Reviewer

OpenText TeamSite

  • Draconian licensing methods; license is tied to IP address of one of the network interfaces so this product is incompatible with cloud deployment.
  • Very poor documentation - we've never been able to get to the bottom of an issue in a "self service" manner by using the available support documentation. We're always at the mercy of the sub-par helpdesk.
  • Doesn't lend itself to automation - configuration is some obscure format that is impossible to automate
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Coveo Relevance Platform

Coveo Relevance Platform 6.6
Based on 2 answers
We still have many clients which have custom search implementations supported by Coveo which crawl their Sitecore instances. From that perspective, I'm very likely to use it again. One of the main drawbacks I have heard is that Coveo is relatively expensive. The size of your project budget may have a greater influence on your decision to use Coveo if the custom features are not must-haves for your organization
Rondel Ward | TrustRadius Reviewer

OpenText TeamSite

OpenText TeamSite 3.6
Based on 1 answer
No answer on this topic is available.

Alternatives Considered

Coveo Relevance Platform

No answers on this topic

OpenText TeamSite

It offers an intuitive user experience, modern, versatile and consistent in performance. It simplifies the whole process of managing the digital experience across all marketing channels, which is done from a unified interface. This tool has enabled us to take control of our brand by building positive experiences with our customers and providing them with the relevant content.
Duane Thompson | TrustRadius Reviewer

Return on Investment

Coveo Relevance Platform

  • Quick to find things in a massive database when needed.
  • Results need to be more concise - sometimes we spend more time looking for the right file than if we were to just search amongst our own networks instead.
  • Coveo is not always the most useful but does its job when general information is needed.
Anonymous | TrustRadius Reviewer

OpenText TeamSite

  • Has allowed the team to focus on operational changes
Anonymous | TrustRadius Reviewer

Pricing Details

Coveo Relevance Platform

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

OpenText TeamSite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Coveo Relevance Platform
8.0
OpenText TeamSite
8.3

Likelihood to Renew

Coveo Relevance Platform
6.6
OpenText TeamSite
3.6

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