Coveo Relevance Cloud vs. Forma, now part of Snapchat

Coveo Relevance Cloud is a great solution to implement into Salesforce to provide Knowledge-Centered Support, Enhancements to a Customer Community, to provide sales aids, or to complement your customized app in Salesforce.

Incentivized

Very good for smaller stores, very easy to start and expand. Swimwear is a good use case, people want to know what they look like in swimwear. Also it works best on phones so it's good if customers shop on mobile. Not good if you are not on Shopify, it won't work. Also maybe not good for very high-end luxury brands, users who upload photos use their camera phones and not beautiful like models.

• Good library of connectors to enterprise repositories including MS SharePoint, Exchange, Confluence. OOTB using the Open Connector API administrators were fairly easily be able to index content repositories.
• Good security integration with existing repositories.

Incentivized

• Keep customers on my site for longer
• Easy to try and expand, they use my existing product photos
• Free unless you want a special design
• Good support

• Coveo does its job but is lacking.
• The results displayed by Coveo are not always relevant.
• The results displayed by Coveo are not sorted, nor is there an option to sort.
• The results displayed by Coveo are not location-specific, so results not relevant to my area or country gets shown.

Incentivized

• Takes a couple days to add products. Would be better if it were instant.
• Only on Shopify. I told a friend who sells on Woo Commerce and it wouldn't work.

We still have many clients which have custom search implementations supported by Coveo which crawl their Sitecore instances. From that perspective, I'm very likely to use it again. One of the main drawbacks I have heard is that Coveo is relatively expensive. The size of your project budget may have a greater influence on your decision to use Coveo if the custom features are not must-haves for your organization

Incentivized

We heard of 3D Look but needs 3D cameras, too expensive so didn't really try. True Fit is what many bigger companies use but it's expensive and doesn't work well

• Quick to find things in a massive database when needed.
• Results need to be more concise - sometimes we spend more time looking for the right file than if we were to just search amongst our own networks instead.
• Coveo is not always the most useful but does its job when general information is needed.

Incentivized

• Very big impact on session time
• Helps with getting store visitors. But I use the virtual fitting room in marketing
• Any new business is good since it's free