What users are saying about
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 1.6 out of 100
Based on 3 reviews and ratings
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 6.7 out of 100
Based on 3 reviews and ratings
Attribute Ratings
- Kansys Edge (formerly Ericsson Enterprise & Cloud Billing or ECB) is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
1.6
Cratejoy
16%
3 Ratings
7.0
Kansys Edge (formerly Ericsson Enterprise & Cloud Billing or ECB)
70%
1 Rating
Support Rating
10.0
Cratejoy
100%
2 Ratings
Kansys Edge (formerly Ericsson Enterprise & Cloud Billing or ECB)
N/A
0 Ratings
Likelihood to Recommend
Cratejoy
I will not recommend Cratejoy to anyone I know because I had a very poor experience with them. Initially, in my research, I had contacted Cratejoy to understand their platform more. I was led to believe that selling on their 'marketplace' would allow me to take advantage of a lower selling fee. We discussed how I would set up my shop and they assured me that it was done correctly so I would pay the lower amount. It took me over a year to realize I was paying the higher fee, which is about 10 times higher than the lower one. Fees are not listed anywhere in the Cratejoy administrative panels. They are not being emailed and there is no information about them anywhere UNLESS you think to go into your payment processor and look at individual transactions. Clearly, it's my responsibility to look at these things and see why the math is not adding up. However, at the time I signed up this information was not clear and I was given incorrect answers to my questions. I was operating on an assumption that took me a long time to realize and ended up costing me thousands in fees.

Verified User
Administrator in Sales
Retail Company, 1-10 employeesKansys Edge (formerly Ericsson Enterprise & Cloud Billing or ECB)
Metanga is easy for automating recurring billing and it has quite a nice trusted API platform but, one time payments require workarounds. Metanaga is well suited for customizing subscriptions and payments.

Verified User
Team Lead in Information Technology
Information Technology and Services Company, 5001-10,000 employeesPros
Cratejoy
- Markets your boxes in their marketplace
- Sets up shipping so it's easier and cheaper
- Helps get your online subscription boxes started

Verified User
General Manager in Marketing
Food & Beverages Company, 1-10 employeesKansys Edge (formerly Ericsson Enterprise & Cloud Billing or ECB)
- Easy functionality integration with other financial systems.
- We were able to integrate it with CRM programs and that helped in expediting the subscription services.
- Rich API features and proper documentation helped a lot.

Verified User
Team Lead in Information Technology
Information Technology and Services Company, 5001-10,000 employeesCons
Cratejoy
- Fees
- Transparency
- Customer service

Verified User
Administrator in Sales
Retail Company, 1-10 employeesKansys Edge (formerly Ericsson Enterprise & Cloud Billing or ECB)
- Pricing model could be more competitive with similar services.
- If we wanted to use one time payment, it required lot of hassle and workaround.

Verified User
Team Lead in Information Technology
Information Technology and Services Company, 5001-10,000 employeesPricing Details
Cratejoy
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Kansys Edge (formerly Ericsson Enterprise & Cloud Billing or ECB)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$149 per month
Support Rating
Cratejoy
Cratejoy 10.0
Based on 2 answers
Whether it be their upper management or their customer support crew, they have always acted and treated me like they care. Probably because we make them a lot of money, but nonetheless they do a great job whenever any issue comes up. I even met them in person!

Verified User
Account Manager in Corporate
Arts & Crafts Company, 1-10 employeesKansys Edge (formerly Ericsson Enterprise & Cloud Billing or ECB)
No score
No answers yet
No answers on this topic
Alternatives Considered
Cratejoy
Cratejoy streamlines the process so there's less to figure out on your own.

Verified User
General Manager in Marketing
Food & Beverages Company, 1-10 employeesKansys Edge (formerly Ericsson Enterprise & Cloud Billing or ECB)
It has a clean and simple interface. [There are] automatic notifications for failed transactions. The easy integration with Intacct, Netsuite, QuickBooks, SOFTRAX and other financial systems to extend functionality made us choose Metanga over Zuora.

Verified User
Team Lead in Information Technology
Information Technology and Services Company, 5001-10,000 employeesReturn on Investment
Cratejoy
- Lots of sales!
- 10% commission paid to them

Verified User
Account Manager in Corporate
Arts & Crafts Company, 1-10 employeesKansys Edge (formerly Ericsson Enterprise & Cloud Billing or ECB)
- Applying discounts and batch pricing to services were easy and saved time.
- Self-service portals for customers to manage their own information and accounts helped build good client relations and interactions.

Verified User
Team Lead in Information Technology
Information Technology and Services Company, 5001-10,000 employees