3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 1.6 out of 100
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 6.7 out of 100

Attribute Ratings

  • Kansys Edge (formerly Ericsson Enterprise & Cloud Billing or ECB) is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

1.6

Cratejoy

16%
3 Ratings
7.0

Kansys Edge (formerly Ericsson Enterprise & Cloud Billing or ECB)

70%
1 Rating

Support Rating

10.0

Cratejoy

100%
2 Ratings

Kansys Edge (formerly Ericsson Enterprise & Cloud Billing or ECB)

N/A
0 Ratings

Likelihood to Recommend

Cratejoy

I will not recommend Cratejoy to anyone I know because I had a very poor experience with them. Initially, in my research, I had contacted Cratejoy to understand their platform more. I was led to believe that selling on their 'marketplace' would allow me to take advantage of a lower selling fee. We discussed how I would set up my shop and they assured me that it was done correctly so I would pay the lower amount. It took me over a year to realize I was paying the higher fee, which is about 10 times higher than the lower one. Fees are not listed anywhere in the Cratejoy administrative panels. They are not being emailed and there is no information about them anywhere UNLESS you think to go into your payment processor and look at individual transactions. Clearly, it's my responsibility to look at these things and see why the math is not adding up. However, at the time I signed up this information was not clear and I was given incorrect answers to my questions. I was operating on an assumption that took me a long time to realize and ended up costing me thousands in fees.
Anonymous | TrustRadius Reviewer

Kansys Edge (formerly Ericsson Enterprise & Cloud Billing or ECB)

Metanga is easy for automating recurring billing and it has quite a nice trusted API platform but, one time payments require workarounds. Metanaga is well suited for customizing subscriptions and payments.
Anonymous | TrustRadius Reviewer

Pros

Cratejoy

  • Markets your boxes in their marketplace
  • Sets up shipping so it's easier and cheaper
  • Helps get your online subscription boxes started
Anonymous | TrustRadius Reviewer

Kansys Edge (formerly Ericsson Enterprise & Cloud Billing or ECB)

  • Easy functionality integration with other financial systems.
  • We were able to integrate it with CRM programs and that helped in expediting the subscription services.
  • Rich API features and proper documentation helped a lot.
Anonymous | TrustRadius Reviewer

Cons

Cratejoy

  • Fees
  • Transparency
  • Customer service
Anonymous | TrustRadius Reviewer

Kansys Edge (formerly Ericsson Enterprise & Cloud Billing or ECB)

  • Pricing model could be more competitive with similar services.
  • If we wanted to use one time payment, it required lot of hassle and workaround.
Anonymous | TrustRadius Reviewer

Pricing Details

Cratejoy

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Kansys Edge (formerly Ericsson Enterprise & Cloud Billing or ECB)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$149 per month

Support Rating

Cratejoy

Cratejoy 10.0
Based on 2 answers
Whether it be their upper management or their customer support crew, they have always acted and treated me like they care. Probably because we make them a lot of money, but nonetheless they do a great job whenever any issue comes up. I even met them in person!
Anonymous | TrustRadius Reviewer

Kansys Edge (formerly Ericsson Enterprise & Cloud Billing or ECB)

No score
No answers yet
No answers on this topic

Alternatives Considered

Cratejoy

Cratejoy streamlines the process so there's less to figure out on your own.
Anonymous | TrustRadius Reviewer

Kansys Edge (formerly Ericsson Enterprise & Cloud Billing or ECB)

It has a clean and simple interface. [There are] automatic notifications for failed transactions. The easy integration with Intacct, Netsuite, QuickBooks, SOFTRAX and other financial systems to extend functionality made us choose Metanga over Zuora.
Anonymous | TrustRadius Reviewer

Return on Investment

Cratejoy

  • Lots of sales!
  • 10% commission paid to them
Anonymous | TrustRadius Reviewer

Kansys Edge (formerly Ericsson Enterprise & Cloud Billing or ECB)

  • Applying discounts and batch pricing to services were easy and saved time.
  • Self-service portals for customers to manage their own information and accounts helped build good client relations and interactions.
Anonymous | TrustRadius Reviewer

Add comparison