Zuora

Score8.4 out of 10

286 Reviews and Ratings

What is Zuora?

Zuora is one of the best-known subscription billing platforms. Zuora is an enterprise-level product and, as such, provides comprehensive metrics, tax automation, and support for multiple currencies. It also offers Salesforce and NetSuite integration out-of the-box. It often replaces cumbersome ERP (enterprise resource planning) systems that does not focus exclusively on billing.

Categories & Use Cases

Product Demos

Most Frequent Users

Top 3 industries using Zuora.

Based on HG Insights installation data

View all Reviews

#1 most frequent

Information

38.5%

679 installations of 1,762

#2 most frequent

Professional, Scientific, and Technical Services

21.5%

379 installations of 1,762

#3 most frequent

Manufacturing

7.1%

125 installations of 1,762

Verified User

Vice-President in Finance and Accounting (501-1000 employees employees)

Use Cases and Deployment Scope

We use Zuora as our billing platform for our subscription membership products. That entails customer invoice generation, initiating payments, and applying successful payments to customer accounts. We also use Zuora for revenue recognition and accounts receivable reporting and reconciliation as part of our monthly accounting close process. A number of our primary business metrics are reported from Zuora.

Pros

Customer billing.
Payment application.
Revenue recognition.

Cons

Reporting environment.
Data/row limits too small for exports.
Ability to customize analytics dashboards.

Return on Investment

Shortened month-end accounting process by days.
Source of truth for the Company's key performance metrics.
Challenges with incorporating new digital wallet payment options.

Usability

Alternatives Considered

BillingPlatform

Other Software Used

NetSuite ERP, Adyen, Tableau Cloud

Chloe Sayers View profile

Billing Manager in Finance and Accounting at 15Five (51-200 employees employees)

Pros

Subscription Management
Revenue Recognition
Invoicing

Cons

Multi-year deals
Very custom payment plans
Hosted payment pages

Alternatives Considered

SaaSOptics, Recurly, NetSuite ERP and FinancialForce Accounting

Verified User

Analyst in Corporate (201-500 employees employees)

Use Cases and Deployment Scope

We use Zuora for billing (invoicing), creation and tracking of subscriptions, cancellations and sync of data over to our CRM (Salesforce) as well as to Netsuite for our financials.

Pros

Invoice creation
Amendment tracking

Cons

Salesforce sync
Reporting
Product catalog management (e.g. bundling)
Permission/role management

Most Important Features

Salesforce Sync
Invoice Generation

Return on Investment

Poor support has slowed down our implementation of features and resolution of issues
Lack of flexibility has led to some complex and unwieldy workaround solutions
No useful built in AR reporting so we had to come up with our own solution
Challenges with finance due to unreliability of Salesforce sync

Alternatives Considered

Salesforce CPQ

Other Software Used

Zendesk Explore, Zapier

Andy Chu View profile

Senior Manager of Finance and Operations in Finance and Accounting at Chartbeat (51-200 employees employees)

Pros

Invoices.
Reports.

Cons

For the capacity that I use Zuora in, I have no complaints.

Dirk Miller View profile

Growth Manager in Information Technology at Servcorp (1001-5000 employees employees)

Pros

Flexibility with the product catalog. Once you understand the product catalog and its capabilities, the possibilities are endless. You are able to spin up new products quickly and test new ideas with minimal development time.
API focus. Zuora API focus allows us to step away from the Zuora UI and build our own platform over the top of Zuora reducing ambiguity for our customers and team
Constant upgrades - Zuora is continually adding to its product and listening to its customers to build a product that is leading the way in the subscription economy

Cons

User Interface - Zuora's UI is still a weak point, however, this is negated through the use of its API's. Zuora has done a lot of work in releasing new products to limit its UI experience and the addition of Orders allows for more functionality to reduce the UI issue.
Complex system - This is both a pro and a con, but in this instance, it is a con because we may not have taken the time to truly understand the implications of all the options that were available. the Flexibility is great however if you do not take the time to understand the product and what problem you are trying to solve, you can make life difficult for yourself later down the track. Take the time to map out your approach end to end and ensure your assumptions at the start are robust.
Reporting - reporting is weak as such we have moved away to our own reporting data warehouse.

Zuora

What is Zuora?

Categories & Use Cases

Product Demos

Who Buys & Uses Zuora

Most Frequent Users

Information

Professional, Scientific, and Technical Services

Manufacturing

Most Frequent Users

Small Businesses

Mid-sized Companies

Enterprises

Most Frequent Users

United States of America

United Kingdom of Great Britain and Northern Ireland

Canada

Most Frequent Users

Finance

Engineering

Product Management

Zuora Reviews

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Alternatives Considered

Other Software Used

Pros

Cons

Alternatives Considered

Use Cases and Deployment Scope

Pros

Cons

Most Important Features

Return on Investment

Alternatives Considered

Other Software Used

Pros

Cons

Pros

Cons

Zuora Alternatives