Zuora Reviews

260 Ratings
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Score 5.9 out of 100

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Reviews (1-25 of 135)

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February 22, 2021
Chloe Sayers | TrustRadius Reviewer
Score 8 out of 10
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[Zuora] is being used by the finance, sales, and success teams. It addresses the problem of not being able to have visibility into billing internally or externally. It also saved us from the issue of having no real "order" object in our system to track changes to subscriptions. The RevOps team has also been heavily involved.
  • Subscription Management
  • Revenue Recognition
  • Invoicing
  • Multi-year deals
  • Very custom payment plans
  • Hosted payment pages
Zuroa is very well-suited for B2B businesses that primarily have a subscription stream of revenue. It is less appropriate for B2C and retail, if you are only selling one-time products or services, this tool would be overkill and confusing instead of helpful. However, if you need to recognize revenue from subscriptions over the service period, Zuora is a lifesaver.
Yes, we previously had our billing plans and pricing baked into our software's backend which made it challenging to change pricing or give discounts on the fly. With Zuora, those product plans are now managed within Zuora so we can change pricing and packaging without a lift from engineering, saving lots of hours and frustration.
Read Chloe Sayers's full review
May 17, 2021
Anonymous | TrustRadius Reviewer
Score 6 out of 10
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We use Zuora for all billing-related tasks. It is also where we track how long a subscription is, how many users, and customs pricing if needed. It is very useful to be able to bill in multiple currencies, as we are a global company. The entire Sales team uses Zuora for all quote-to-cash processes.
  • Billing in multiple currencies.
  • One stop source of truth for subscriptions.
  • Easy to refund if necessary.
  • Would like to see a credit card capture link on each account.
  • Very slow load times.
  • user interface not friendly.
Zuora is very well suited for handling thousands of subscriptions. Some of the rules we have in place could be improved upon such as canceling a customer if they do not pay within 90 days. This completely shuts them off when, in some cases, the lack of payment may not be their fault. The fact that Zuora still charges a credit card even though a subscription has been canceled in the past is a major problem.
Zuora has been useful in locking certain price points for different customers. However, when an account has more than one type of product, this does not translate well over to Zuora. The users get charged for a certain amount and it may not be the type of license they wanted. Then we as the Sales team have to get involved to either refund or explain the situation to them.
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April 29, 2021
Anonymous | TrustRadius Reviewer
Score 10 out of 10
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Zuora is used to manage Subscriptions of our SaaS offerings. It is used by our Sales, Accounting, Finance & Accounting, and Collections Department. Zuora helps manage our subscriptions and have a lot of features to make management of these subscriptions easy. It integrates well with our SalesForce platform and allows us to make changes to subscriptions with a user-friendly UI. There is an audit log to show the different versions of a subscription.
  • The implementation of Zuora is very helpful. Their interactive training guides are one of the best I've used. It is very thorough and any salesperson can learn how to use it very quickly.
  • Their subscription management offers many ways to sell a subscription. These subscriptions can be evergreen (renewing every month) or termed subscriptions. The subscriptions can be amended to add/remove products very easily.
  • The ability to quickly pass through large amounts of usage data for our clients is allowing us to perform billing in a time-effective manner. Once usage data is loaded, a few clicks and all of the invoices for our client base can be generated. Invoices are clean and detailed which help us maintain a good customer experience even with our somewhat complex billing model. The reporting is extremely helpful in calculating the end of month commissions, recognizing and deferring revenue, and overall bookkeeping.
  • Zuora's revenue recognition is no longer in compliance with GAAP ASC606 if you plan on using Zuora to do revenue recognition. They acquired RevPro in which RevPro will be compliant with the new accounting standard. However, RevPro is a separate software and will cost money. To my knowledge, it is not in Zuora's roadmap to configure Zuora's revenue recognition features to be compliant with the new revenue accounting standard.
  • Zuora's reporting needs some improvement to help measure churn. Several reports need to be run and manipulated in excel to see which clients canceled their subscriptions, turned their auto-renew off, or removed a product from their subscription. To us, all of that is considered churn and there is no way for Zuora to measure all 3 in a single report.
  • There are also many clicks I have to make to accomplish a small task. Of all the software I have used for work, it is easily the one that took the most training. I still don't have it figured out a few months in.
If your company processes a large volume of transactions, Zuora is well-suited for you. In addition, if you need to make changes to subscriptions to your customers frequently or track usage in order to bill clients, Zuora has the capability to do so. If your company goes through any kind of audits, Zuora's audit log may come in handy. Zuora does cost quite a bit so if your company doesn't process a large volume of transactions or make many changes to subscriptions, it may not be worth the investment.
Compared to the billing system that we were using previously, Zuora has helped solved our Accounts Receivable problem where credit cards that we had on file would hard decline and we had no good way to update client information or send client communication to update their information. Our write off to collections has decreased significantly.
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January 18, 2021
Anonymous | TrustRadius Reviewer
Score 1 out of 10
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Redgate currently use Zuora to manage their customer subscriptions, and create quotations for making amendments/adding new products. The whole sales team have adopted this solution since we migrated away from an in-house designed solution.
  • Handles simples subscriptions
  • It isn't flexible at all, at the sign of something complex or slightly abnormal it becomes a nightmare. Such a restrictive piece of Software.
  • Using Zuora has tripled the amount of time our Sales team spend on creating quotes
  • Zuora is damaging the relationship between our customers with it's inflexibility
If you have very simple subscriptions, this will work for you. But do not touch this software if you have anything complex in your use case, or if you sell perpetual licensing alongside subscription.
This does not give the flexibility required. The teams at Redgate have spent thousands of man hours implementing, migrating and trying to use this software. It is terrible.
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November 03, 2020
Anonymous | TrustRadius Reviewer
Score 1 out of 10
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Zuora is the center of our billing system and subscription management solution.
  • Distributed calls our fast
  • Finance love its reporting
  • Very buggy
  • Alerts often only appear after we report the issue to them - no apparent automatic monitoring of systems
  • Support is very variable and often just try to get rid of you
  • Ridiculously overpriced
  • Use customers as testers
  • Have secret or hard to find limits
It's well suited to a company with a very, very simple set up who don't need flexibility or reliability. One that sells few subscriptions for a large amount of money and don't mind giving Zuora a good slice of that revenue.
No. We have had to code around many problems and lack of flexibility to get what we need. Zuora does appear flexible until you really get into it.
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October 24, 2019
Anonymous | TrustRadius Reviewer
Score 9 out of 10
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Zuora is being across our entire organization for everything from annual subscription renewals and one-time purchases to issuing refunds and credits. Since we are a SaaS company, it is the perfect billing solution for us to be able to easily create quotes, invoices, and perform other billing-related functions. The solution for our company is not having to manually run/create billing items or manage multiple platforms for our billing and subscription-related needs.
  • Integrations - We have a deep integration with Salesforce that allows you to easily update quotes/contacts/billing information in Salesforce and have it reflect in Zuora.
  • Ease of use - Very easy to manage and figure out where to navigate to.
  • Automation - There are many features/functions in Zuora in which you can automate, which will save a ton of time performing otherwise manual and repetitive tasks.
  • The UI could use an update or refresh and layout seems like it can be condensed.
  • Areas that are not currently automated take some time to adjust and figure out. Issuing refunds, credits, amendments to subscriptions from a basic user perspective isn't always super easy in the beginning.
  • More reporting capabilities from the view of a CSM / account manger. Sortable dashboard.
Perfect for any SaaS company with recurring billing, subscription and renewals needs. It's easy to get using and there is a lot you can automate within your billing, subscription and renewal processes. Whether you are in sales, customer service or billing, it's a powerful tool that you can use to manage your product catalog and customers' billing needs.
As a SaaS company with many different products and SKUs, our company has successfully used Zuora to design and implement our pricing and product catalog. Since we have also integrated Zuora with Salesforce, it has allowed for even more functionality and flexible when creating quotes, invoices, renewals and amendments back and forth.
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May 09, 2019
Andy Chu | TrustRadius Reviewer
Score 10 out of 10
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At our organization, we use Zuora on our finance and business operations team -- primarily for invoicing customers and keeping track of accounts receivables. We also use Zuora a lot for some of our financial reporting. It is also very helpful during our standard audits, as they'll request a lot of information that is already stored in Zuora.
  • Invoices.
  • Reports.
  • For the capacity that I use Zuora in, I have no complaints.
When I need to know whether a customer has paid or not, I refer to Zuora for the payment status. It's great to have a single source of truth to go to and determine the history of an account (when they were signed, when they were first invoiced, when they first paid, how they pay, etc.).
Read Andy Chu's full review
July 03, 2018
Dirk Miller | TrustRadius Reviewer
Score 9 out of 10
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Zuora is used as our complete end to end billing, payment, and sub-ledger and is currently in one of our regions with the view to expand this product to all regions around the world in a staged rollout. Zuora allows us to focus on building products and solutions for our customers and team by providing a product that is flexible and scalable to meet our needs. Zuora's ability to quickly build products for our customers and release into production allows us to stay relevant in today's business world.
  • Flexibility with the product catalog. Once you understand the product catalog and its capabilities, the possibilities are endless. You are able to spin up new products quickly and test new ideas with minimal development time.
  • API focus. Zuora API focus allows us to step away from the Zuora UI and build our own platform over the top of Zuora reducing ambiguity for our customers and team
  • Constant upgrades - Zuora is continually adding to its product and listening to its customers to build a product that is leading the way in the subscription economy
  • User Interface - Zuora's UI is still a weak point, however, this is negated through the use of its API's. Zuora has done a lot of work in releasing new products to limit its UI experience and the addition of Orders allows for more functionality to reduce the UI issue.
  • Complex system - This is both a pro and a con, but in this instance, it is a con because we may not have taken the time to truly understand the implications of all the options that were available. the Flexibility is great however if you do not take the time to understand the product and what problem you are trying to solve, you can make life difficult for yourself later down the track. Take the time to map out your approach end to end and ensure your assumptions at the start are robust.
  • Reporting - reporting is weak as such we have moved away to our own reporting data warehouse.
In terms of managing a subscription business, there is nothing better. For more complex businesses, with multiple locations and multiple products, Zuora can still fit your needs, however, please give consideration to setting up your product catalog first before progressing. This will save you time and money and will allow you to get the most out of Zuora. Zuora has a large amount of flexibility once you understand the product and a sound understanding of the product catalog is crucial to the success of your business. Zuora pushes you to simplify your business and focus on what matters for your customers.
Zuora has a large amount of flexibility and customization, we did not see this at first however as time has gone on we have discovered an endless way to solve our problems. We have both simplified our product catalog to solve complex problems and at the same time leveraged Zuora's flexible charge options to solve other problems. The ability to do both is open to your creativity and the team will be able to guide you on the different ways to use Zuora.
Read Dirk Miller's full review
May 09, 2018
Joshua Henke | TrustRadius Reviewer
Score 6 out of 10
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Zuora is a point solution for subscription billing. That's all it does, but that makes it a critical part of our business, managing our complex deals with customers, generating and delivering invoices and credits to them.
  • Consolidated invoicing
  • High-volume, complex subscription management
  • The user interface is a disaster. There are many things that make no sense, such as clicking on a hyperlinked Subscription number that takes you to an invoice instead of the subscription.
  • Extremely limited customization capability to improve poor UI
  • Searching/reporting is very weak and difficult to use. The format of exported data is at least different than what many other systems tend to use. I find it unintuitive and difficult to manipulate or perform tasks such as vlookups and filtering; perhaps it's really smart and I just don't get it
  • The concept of a credit memo does not exist...yet. They keep promising it but have not delivered. Their solution has been Invoice Adjustments and Invoice Item Adjustments, which at least don't make sense for my business.
Zuora is a subscription tool. It is very focused and should probably stay that way. I think there is a good reason many businesses are choosing Zuora, but I think they'll be in for a disappointment in many areas, those I've listed in the Cons section of this review. If they make some drastic improvements to the UI, my users will be much more pleased, like removing a little rock out of your shoe.

For a simple subscription business, Zuora is a great tool. If you get into multi-year subscriptions (known to be multi-year from inception), there are challenges, particularly related to revenue recognition, amendments, and, especially, future-dated amendments.
The packaging functionality in Zuora works well in that it's easy to identify a set of products for a given customer and have them roll up into a custom package on the invoice. The pricing feature is suitable for us, as well, but, for us, requires a lot of touching; hard to blame Zuora for that since our world is simply more complicated.
Read Joshua Henke's full review
December 14, 2017
Anthony Hewitt | TrustRadius Reviewer
Score 10 out of 10
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We are a SaaS business and use Zuora to manage all our subscriptions. From original quotes in Salesforce, to regular invoicing and payment collections, to feeding back subscription and customer information back to Salesforce to enable our customer success, support and billing departments to have all the information they need to hand. The great thing is once the original subscription is created from the quote input is minimal and it just does its job. Invoices and payment collections just work automatically in the background and we only get involved when there are exceptions to deal with. Its great to know you can rely on it and have your focus on other areas of the business. Recent changes have helped improve the way we use Zuora with multi-currency, CPQ and the Insights reporting being the standout areas. Software is not everything and the team at Zuora are always open and willing to help when change comes around and the annual Subscribed event is a MUST for anyone in the subscription economy. I am always happy to recommend Zuora as its years ahead of any competition.
  • The CPQ quote engine makes our quoting much simpler and allows us to configure quotes quickly. The added advantage is it allows to turn the quotes in to subscriptions at the click of a button when the business is won.
  • One of the great things is the one you least think about. It simply sits in the background and does its job. Each subscription is configured to be invoiced and payments collected on daily schedules. We only know when things aren't right - which is rare.
  • Having the subscription information in Salesforce is a godsend. We have used the power of Salesforce workflows, formulas, reporting etc to make this data work for our customer-facing teams.
  • My only con at this point is the speed of the support in the UK - needs to be quicker.
  • In the past reporting has been an issue but with the Insights addition, that challenge has now gone away.
Any business that has a need to manage subscriptions needs Zuora. Whether they are a start-up subscription business or an existing business looking to change their product or service to a subscription model then Zuora is the one to look at.
We have transitioned our pricing model a number of times over the years and aim to get to a full utility-based pricing system soon. Zuora has been able to handle our requirements all the way and we know already it can more than handle the utility-based pricing so we are future proofed in this domain.
Read Anthony Hewitt's full review
December 14, 2017
Andrew Keith | TrustRadius Reviewer
Score 10 out of 10
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ClearCare uses Zuora for our entire quote-to-cash process. We use Z-Quotes for our SalesForce quoting integration, which allows our sales reps to book their orders in SalesForce, and send the subscription to Zuora for invoicing and collection. We also use Zuora for our month-end reporting. Last year we also implemented usage records feeding directly from our API into Zuora, which allows us to bill much easier.

Zuora is used solely by the Finance department. Zuora addresses the problem of manual processes in the finance department. We've been able to automate nearly everything, which saves us a lot of time to work on other priorities. Thank you Zuora!
  • Quote-to-cash
  • Automated billing and payment runs
  • Allows information to feed directly from API integration
  • Payment gateways, payment method updater, etc.
  • Insights are way too expensive. Should not have to spend $250,000/year for dashboard metrics.
  • Add-on products are all too expensive.
  • The platform itself is too expensive. We nearly did not renew last year solely due to the cost.
If your company bills based on subscriptions and/or usage, you should use Zuora. It allows your client data to feed directly from your back-end into Zuora's tiered subscriptions.
Yes, we have absolutely achieved the benefit of being able to design pricing and packaging suited to our business. We have it set up so we only have one product, with several rate plans, with several charges built into those rate plans.This simplifies the entire billing process from sales to the collection of the payment.
Read Andrew Keith's full review
August 14, 2017
Daniela Scarpa | TrustRadius Reviewer
Score 9 out of 10
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We have now implemented ZUORA across the globe for our mulit national company.
Good to see the new multi entity option now introduced.
  • ZUORA is brilliant at batch invoicing allowing you to perform an invoice to run for many customers at the one time.
  • ZUORA does not handle corrections/CNs so well and this is often a manual task that could improve.
ZUORA works brilliantly for us where we charge customers based on different usage each month.
At the moment our pricing is driven by sales.
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August 10, 2017
Yuri Anischenko | TrustRadius Reviewer
Score 9 out of 10
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Zuora is being used by the billing department. It addresses subscription domain related problems: recurring payments, prorations, subscription solution, discounts on subscription, credits, invoicing, and reporting.
  • Zuora customer support and professional consulting support is really great. They are focused to solve customers problems.
  • Very reliable; they meet SLAs. We had quite a few problems in production and Zuora support was on top of the things during short outage times.
  • Subscription domain model is well designed. REST API is quite easy to understand because of that.
  • Reporting is very UI intensive. There is no way to export a report to some maintainable format.
  • Ability to export/import configurations and product catalog. We maintained multiple zuora environments: DEV, QA, TEST, STAGE, PRODUCTION. Each environment required very UI intensive error-prone manual configuration. It caused us many issues.
  • It was quite painful to incorporate legacy tax engine that wasn't supported by zuora out of the box.
If you need to handle recurring payments and zuora already supports your desired tax and customer support provider then pick zuora as your subscription solution.
Product catalog pricing and packaging requirements has been achieved.
Subscription discounts didn't provide enough flexibility.
Read Yuri Anischenko's full review
May 12, 2017
Venessa Harper | TrustRadius Reviewer
Score 9 out of 10
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It is used only by the finance department but 'feeds' into salesforce which is used company-wide. [It] deals very effectively with subscription businesses.
  • Very good with subscription invoicing - works out all amendments prorated according to but not limited to subscription start dates
  • Also great that with mid-contract cancellations - credits are automatically worked out and invoiced correctly
  • Once default rules are set up everything just runs automatically in the back ground
  • Links well with SalesForce
  • Reporting - I find both the old and the new reporting clumsy but actually preferred the old
  • Lack of Statements - why can I not pull a statement for an account that shows both the invoices and payments on the account?
  • The statement that you can pull individually for the invoices or credit balance on an account, just has way too much info on it to send to the customer - it needs to be simplified
Very good for subscription based business where you need to track recurring revenue.
  • Very good - Products are easily set up and you can charge and set up however you want.
  • Amendments are easily done mid-contract.
  • Just wish you could send more than 10 amendments from Salesforce to Zuora at a time! Not all companies have limited products. This is especially true at renewal and if you've changed up your products.
Read Venessa Harper's full review
May 09, 2017
Mari Gregori | TrustRadius Reviewer
Score 7 out of 10
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Zuora is utilized by the revenue operations department for volume sales invoicing. Currently, it is implemented for two businesses within volume sales; potentially additional volume businesses will be migrated within this fiscal year. It addresses the need for automatic recurring billing, management of subscriptions and ease of credit card payment processing.
  • Modeling works well and meets any varied business model you need for high volume subscription intake.
  • Automatic recurring billing; reduces manual touch and enables billing team to focus on exception issues.
  • Reporting specifically for billing forecast; utilization of evergreen term with no end date creates a false/inaccurate reporting of monthly or quarterly forecasting.
  • Zoura quotes integration with Salesforce - this simply needs enhancements made to be more user-friendly and provide better details to error issues. It's frustrating at user levels to not be able to resolve more easily.
High volume automatic renewals in Zoura are strong. Multiple company entities are difficult to manage and also multiple Salesforce instances - enabling these to interface into 1 Zoura instance isn't viable currently.
We haven't achieved a good pricing catalog and model but I believe this is in great part due to sales and their inability to define their needs more clearly - however better understanding of tiered pricing models would be helpful to us so we could communicate this internally and improve for surge customer accounts.
Read Mari Gregori's full review
December 07, 2016
Mac Kern | TrustRadius Reviewer
Score 9 out of 10
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Zuora is the primary revenue and subscription management system at Surf Air. Zuora manages 100% of our invoicing and billings and is the primary source of revenue related data. Zuora manages the complexity of subscription management and invoicing that was previously managed through another third party and our home-grown reservation system together. At Surf Air, Zuora is used by the finance, technology, customer service and product strategy teams.
  • Subscription management
  • Customer outreach
  • Thought leadership
  • Order value reporting
  • Pricing structure for service
  • Capability to manage unique or complex subscriptions products
Zuora is very well suited for companies that are wishing to manage subscription based products. Zuora has the capability to act as a company's primary revenue and invoicing system or it is suitable to be one of many revenue generating systems depending on the products provided. Zuora's reporting tools are solid but lack some ease and clarity. A company may find it easier to extract data into a warehouse and then manipulate separately.
Surf Air has been able to manage the majority of its subscriptions and their terms through the Zuora product catalog and management functionality. There are various times when workarounds must be created but that is occasionally due to Surf Air's lack of mastery of Zuora capabilities. Surf Air has found it necessary to invest in teammates who understand the Zuora system to best leverage its capabilities.
Read Mac Kern's full review
July 18, 2017
Debashis Jena | TrustRadius Reviewer
Score 9 out of 10
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Zuora is being used as our core billing system by the whole organization.
  • Excellent subscription system
  • Data quality
  • Payment Options - Cash/Credit Balance
  • Integration with Salesforce needs to be improved a little bit. The zuora to SFDC sync has issues all the time.
  • Few key objects do not get synced to salesforce, example: Invoice Item Adjustment, Credit Balance Adjustment
  • Handling installment payments with single invoice. We had to do custom coding for that.
[Zuora is well suited for] Subscriptions.
Read Debashis Jena's full review
February 28, 2017
Carla Buggs | TrustRadius Reviewer
Score 5 out of 10
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We use Zuora for billing and A/R. It was great when we didn't have the volume. Now that we have a larger volume Zuora is not as compatible with our day to day needs. The reporting isn't the best.
  • Zuora is excellent for subscription based services. The AutoPay module works great!
  • Syncs well with Salesforce.
  • The ability to speak with someone would be great!
  • There should be an area for notes.
  • I'd love to be able to give myself a task right in the system instead of using my calendar.
I think Zuora overall is a great system. Since we are now CISCO we require a larger infrastructure. Zuora doesn't capture everything we need so we use it in conjunction with Bill.com and Netsuite. Zuora should allow payables as well. Please add this in the near future. I think it would make a great difference for startups. It would definitely put you in the game. It's a great system for billing.
Yes, the system is totally customized for OpenDNS. However, engineers are not users.
Read Carla Buggs's full review
November 01, 2016
Tim Chingos | TrustRadius Reviewer
Score 8 out of 10
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Zuora is Branch's billing engine. We're working with the Zuora API and our backend to determine how much and when to charge our customers. We leverage flat rate plans as well as usage based plans. We've integrated Zuora into Salesforce to empower sales reps to generate quotes and quickly close deals. Our billing support team manages customer accounts directly in the Zuora UI. Zuora is an extremely cross-functional product that touches product, sales, operations, and engineering.
  • Zuora makes it easy to set up various billing plans
  • Zuora is powerful enough to meet the demands of most billing models and methods
  • Zuora connects with Salesforce so sales reps never need to log into Zuora ever
  • Zuora has good documentation, allowing the technical team to execute
  • Zuora's basic email support can be very generic and lacking overall
  • The REST API and SOAP API are not comparable, making some development needs very challenging to meet
  • Zuora, like any complex software, requires close oversight and ownership, as there are tons of settings and things to configure
Zuora is built for subscription based sales models. Zuora makes it easy to charge customers on a recurring basis. Zuora is also set up well to calculate usage and charge customers accordingly. Zuora requires deep technical integration with a company's backend.

Zuora offers an out-of-the-box Salesforce integration. However, we needed to heavily customize it to ensure it met our needs.
Zuora is incredibly flexible. This is good and bad. It's great because Zuora will keep up with a fast growing and ever-changing business. However, Zuora's flexibility comes at the cost of complexity. From a development perspective, a lot of effort is needed to get Zuora working under complicated situations. Zuora knocks it out of the park when it comes to basic Saas pricing models. If you want to push the limits, you're going to have to put the work in.
Read Tim Chingos's full review
October 12, 2016
Eddie Cianci | TrustRadius Reviewer
Score 8 out of 10
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Zuora has been brought on to be the single source of customer billing (across monthly, annual, credit card and manually invoiced subscribers).
  • Flexible product catalog - allows us to experiment with various pricing and packaging models.
  • Payment gateway agnostic - allowed us to port from our current system, while creating opportunities for alternative payment methods.
  • Multiple currencies - gives us the ability to expand internationally with support for local currencies.
  • API callbacks - allowed us to hook into existing transactional programs (CRM, ESP).
  • API is currently a bit of a mixed bag - between very low level SOAP calls and very high level REST calls. Ton of room for improvement here, including streamlining refund process / closing out unpaid invoices / other use-cased based scenarios (all require many steps.)
  • Learning curve - there's a lot to learn & master, some of which may require changing departmental processes.
  • Documentation is bit of a mixed bag - there's lots out there, but sometimes found in Community, sometimes found in Knowledge Center or the self-paced training materials. Would be great to reduce the time needed to arrive at an answer to a problem.
As a SaaS company, the majority of our customers are on evergreen monthly subscriptions. We would love to have seen greater control over hosted payment page fields, values and layouts.
Yes, we've been able to mix flat monthly fee plans with variable usage (in arrears) and are exploring paid-in-advance usage options like number-of-widgets-per-month.
Read Eddie Cianci's full review
December 30, 2016
Matthew Schmitt | TrustRadius Reviewer
Score 8 out of 10
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Zuora is mainly used by our finance and billing departments to bill for high volume subscription and perpetual software sales. Our other departments use Zuora mainly for research purposes on customer accounts, especially our sales department.
  • Zuora handles high volume, routine transactions very well.
  • Zuora offers a great deal of flexibility on how a company bills its products.
  • Zuora offers a nice reporting package for finance users.
  • Zuora could use some improvements around billing for non-routine/one-off transactions.
As I said earlier, Zuora is great for high volume routine subscription transactions. I think Zuora is less suited when a company needs to make frequent changes to how they bill their products.
Zuora does give our company a great deal of flexibility regarding how we bill our products. Zuora can take care of almost all of our transactions with only a small fraction needing to be billed outside of Zuora.
Read Matthew Schmitt's full review
December 15, 2016
selina zhang | TrustRadius Reviewer
Score 6 out of 10
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Verified User
Review Source
With the business expansion, we need to address the below issues:
1. Consolidate our billing from 3 different billing accounts from Freshbooks to 1 account, which Zuora allows.
2. Avoid reconciled deferred revenue/monthly recoginised revenue manually outside the billing system, which Zuora could help with.
3. Strong needs to show billing and payment information to other users in the business, not only the billing operation team. Zuora could sync back the billing information to Salesforce, and allow support team and sales team members to have access.
  • The Zuora consultants who I worked with during the implementation stages were extremely helpful. The system was chosen and the initial design was done before I was involved in the whole project of implementation process (with Zuora third party consultant which was not very competent); then we engaged Zuora consultant directly to customise more to suit our business, which turned out to be very helpful and efficient.
  • Highly recommended the feature of revenue recognition, saving us the pain to recognised deferred revenue for advance payment manually.
  • It is integrated to Salesforce and you could view the billing and payment information in salesforce.
  • Reports can be improved. We tried to report on customer number and net Monthly recurring revenue movement from month to month. We could not get all criteria in one report. We have to download the data (a few reports) to our data warehouse and put logics in to work it out. Before the data warehouse automation, we have to do it in Excel manually which is time-consuming.
  • Making amendments to subscriptions/accounts is time-consuming, it took a few step to perform one simple function. e.g. 1. currency change on the account requires cancellation of one account in one currency and set up a new account from scratch. 2. Changing the discount on the subscriptions need to remove the product and add the product back.
  • The product catalog flat fee one is designed based on $/unit, and not catering well for tiered pricing. e.g. property room between 21 to 50 having the same price for the product, but due to the room number difference, the unit price is different, and having rounding issue when we tried to show monthly fee.
  • Product catalog is not flexible enough. We offer monthly, quarterly, semi-annual and annual payment plan, and it is not a simple multiple your monthly fee by # of month. Billing frequency other than monthly is a different rateplan, and calculation has to be done manually outside before importing back to the system.
It suits straightforward product types without too much customisation. If you have a lot of customised products (same product, but different pricing structure for different suppliers), then the product catalog is harder to maintain.

It suits a business which has internal resources to do a bit of coding work. A lot of feature enhancement requests take too long to come, and a company needs alternatives to solve the issue, and internal IT resources are almost a must-have. Or you can engage a Zuora consultant to make the customisation for you, with a cost.
Product catalog design was a letdown for us due to the earlier engagement of a third party consultant who is a bit more on the technical side instead of business focus to help with the design.
There are a lot of customisations involved in the end to achieve the result, but with compromise. For example, usage billing is not just loading the usage, but also involves calculation on the loading sheet, to add exchange rate conversation, max and min charge etc.
Read selina zhang's full review
December 12, 2016
Matthew Robinson | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Zuora is being used to mange subscriptions (purchases, changes) and subscription billing. The system allows sales operations to manage the product catalogue with product management and allows for sales reps to quote on the latest version of the product catalogue which is mastered in Zuora. The finance team will then bill the subscriptions and everything is in sync from business development to sales to invoicing.
  • Subscription Management - Tracking subscription versions, amendments
  • Subscription Billing - Providing pro-rated billing, detailed or rolled up billing depending on requirements
  • Subscription Product Mapping - Several options for tiered and volume pricing as well as usage modelling within the system that align to most use cases.
  • Quoting - Quoting in Salesforce is challenging and not that flexible. This often requires custom work and validation to implement business rules.
Subscription management and billing
We have definitely used several of the pricing models in Zuora such as tiered, volume and usage based billing. These options have provided the product and executive team with new options and a fairly straight forward way to model and implement them. This power has enabled the business to bring products to market faster.
Read Matthew Robinson's full review
December 08, 2016
Richard Ulloa | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
Zuora is used in Houzz's sales channel and used internationally. It is integrated into SalesForce and is an integral part of our sales cycles as it is used to collect, process and store payment for recurring subscriptions.
  • Zuora's platform is user friendly
  • Stores all information in one place, you can see invoices, processed payment, account information, etc
  • Zuora is difficult to customize if you don't have any apex coding knowledge
  • Some aspects of the platform are not flexible for the common user to configure
Zuora does well with basic billing operations, but as scenarios grow a little more complex, the platform and integrated pieces require apex coding to customize.
Zuora's product catalogue allows price flexibility for our organization
Read Richard Ulloa's full review
November 18, 2016
Chris Sommerfield, MBA | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Zuora as an add in with Salesforce to handle our billing and revenue recognition processes within or organization. It helps us to lower manual and spread sheet work in billing our customers and creating a more automatic revenue recognition process with Quickbooks. It is being used by our sales team and our accounting and finance teams. When a sales representative closes a deal in Salesforce, they select a button in Salesforce that sends the quote to Z billing which then creates the billing invoice and creates the revenue recognition/amortization schedule.
  • Automates the billing process straight out of Salesforce.
  • Automates the revenue recognition process to handle deferred revenue.
  • Streamlines the Quote to Cash process for our organization.
  • The ability to have a code that ties into Salesforce so that it is easy to tie a payment in Zuora to a particular customer in Salesforce.
  • The ability to seamlessly integrate with all known accounting systems like Quickbooks.
  • A little better GUI.
[Zuora is well suited] For Billing automation and Software Recognition.
Yes, our sales reps. have an easier time in tracking pricing and product mixes better in Zuora.
Read Chris Sommerfield, MBA's full review

What is Zuora?

Zuora is software for subscription businesses. The software is designed to provide an end-to-end subscription management solution that includes billing, finance, commerce and insights, helping users establish a subscription business model and establish, nurture, and monetize recurring customer relationships.

Zuora spans across commerce, billing, collections, revenue recognition, and analytics. The vendor says their products aim to help users:

  1. Go to market with their subscription offerings, then grow and retain their customer base across multiple channels
  2. Automate billing, collections, and revenue recognition to scale their business and support their go-to-market strategies
  3. Deeply understand their subscribers and the health of their business at all times

Zuora is headquartered in Foster City, CA with 11 offices around the world. The company services over 800 clients, including HP, Dell, Financial Times, Box, YP.com, Vivint, Hubspot, and Schneider Electric.

Zuora Features

Has featureProduct Catalog
Has featureSubscriptions & Amendments
Has featureZuora for Salesforce
Has featureBilling & AR Settlement
Has featurePayment Processing
Has featureRevenue Recognition
Has featureGL Integration

Zuora Video

Overview of Zuora: The world’s only subscription order-to-cash platform.

Zuora Integrations

Zuora Competitors

Zuora Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No

Frequently Asked Questions

What is Zuora?

Zuora is one of the best-known subscription billing platforms. Zuora is an enterprise-level product and, as such, provides comprehensive metrics, tax automation, and support for multiple currencies. It also offers Salesforce and NetSuite integration out-of the-box. It often replaces cumbersome ERP (enterprise resource planning) systems that does not focus exclusively on billing.

What is Zuora's best feature?

Reviewers rate Performance highest, with a score of 9.7.

Who uses Zuora?

The most common users of Zuora are from Mid-size Companies and the Computer Software industry.