TrustRadius
Zuora is one of the best-known subscription billing platforms. Zuora is an enterprise-level product and, as such, provides comprehensive metrics, tax automation, and support for multiple currencies. It also offers Salesforce and NetSuite integration out-of the-box. It often replaces cumbersome ERP (enterprise resource planning) systems that does not focus exclusively on billing.https://media.trustradius.com/product-logos/xm/gR/PPGPVD6SEELC.JPEGZuoraZuora Review2019-05-10T00:58:24.825ZAt our organization, we use Zuora on our finance and business operations team -- primarily for invoicing customers and keeping track of accounts receivables. We also use Zuora a lot for some of our financial reporting. It is also very helpful during our standard audits, as they'll request a lot of information that is already stored in Zuora.,Invoices.
Reports.,For the capacity that I use Zuora in, I have no complaints.,10,Reduce churnAndy ChuSage Intacct2019-05-18T17:49:19.361ZZuroa is being used by one department in our business to support a small e-commerce side of our business. We use it also for customers who want to auto-renew.,Fast
Open API
Plenty of plugins/integrations,Not easy to use.
Cannot consume products from CRM or ERP.
Integration with Salesforce is not seamless.,5,Cost of the tool far outweighs the return we have seen.
Tool is intuitive and easy interface.
Open API is very helpful.,N/A,We are moving to NetSuite to handle most ERP functionality and using Zuora strictly as a storefront. We also use it for users to auto-renew or opt into that feature.,6,NetSuite and StripeVerified UserRobust product that works well for global businesses2019-01-09T15:16:33.931ZOur organization uses Zuora for billing our customers. The billing department uses it to automate billing, send billing email notifications, and update our CRM with billing information. Zuora is a robust tool that allows us to provide certain billing information like renewal dates in our CRM so that our renewals team can make sure our customers have a smooth renewal experience.,Zuora integrates well with our CRM
Zuora is built to allow customization which is a must for our products.
Zuora allows us to send email notifications to our customers before their renewal date so they are reminded they are up for renewal.,While Zuora allows for billing notifications, the ability to segment who those emails go to is limited. We need to able to breakdown notifications by state/province, language, country, and other traits, but right now those breakdowns are limited to just country.
It's nice that Zuora is robust and has so many features, but that also makes it challenging to train new users.,8,Zuora has allowed us to bill customers all over the world with custom invoices, billing messages, and pricing.,Expand into a new geographic area,Verified UserGreat Subscription Management Software2018-07-03T14:20:41.226ZZuora is used as our complete end to end billing, payment, and sub-ledger and is currently in one of our regions with the view to expand this product to all regions around the world in a staged rollout. Zuora allows us to focus on building products and solutions for our customers and team by providing a product that is flexible and scalable to meet our needs. Zuora's ability to quickly build products for our customers and release into production allows us to stay relevant in today's business world.,Flexibility with the product catalog. Once you understand the product catalog and its capabilities, the possibilities are endless. You are able to spin up new products quickly and test new ideas with minimal development time.
API focus. Zuora API focus allows us to step away from the Zuora UI and build our own platform over the top of Zuora reducing ambiguity for our customers and team
Constant upgrades - Zuora is continually adding to its product and listening to its customers to build a product that is leading the way in the subscription economy,User Interface - Zuora's UI is still a weak point, however, this is negated through the use of its API's. Zuora has done a lot of work in releasing new products to limit its UI experience and the addition of Orders allows for more functionality to reduce the UI issue.
Complex system - This is both a pro and a con, but in this instance, it is a con because we may not have taken the time to truly understand the implications of all the options that were available. the Flexibility is great however if you do not take the time to understand the product and what problem you are trying to solve, you can make life difficult for yourself later down the track. Take the time to map out your approach end to end and ensure your assumptions at the start are robust.
Reporting - reporting is weak as such we have moved away to our own reporting data warehouse.,9,Zuora has a large amount of flexibility and customization, we did not see this at first however as time has gone on we have discovered an endless way to solve our problems. We have both simplified our product catalog to solve complex problems and at the same time leveraged Zuora's flexible charge options to solve other problems. The ability to do both is open to your creativity and the team will be able to guide you on the different ways to use Zuora.,Expand into a new geographic area
Change pricing and packaging modelDirk MillerGreat tool for short, simple subscriptions2018-05-09T18:43:39.447ZZuora is a point solution for subscription billing. That's all it does, but that makes it a critical part of our business, managing our complex deals with customers, generating and delivering invoices and credits to them.,Consolidated invoicing
High-volume, complex subscription management,The user interface is a disaster. There are many things that make no sense, such as clicking on a hyperlinked Subscription number that takes you to an invoice instead of the subscription.
Extremely limited customization capability to improve poor UI
Searching/reporting is very weak and difficult to use. The format of exported data is at least different than what many other systems tend to use. I find it unintuitive and difficult to manipulate or perform tasks such as vlookups and filtering; perhaps it's really smart and I just don't get it
The concept of a credit memo does not exist...yet. They keep promising it but have not delivered. Their solution has been Invoice Adjustments and Invoice Item Adjustments, which at least don't make sense for my business.,6,The packaging functionality in Zuora works well in that it's easy to identify a set of products for a given customer and have them roll up into a custom package on the invoice. The pricing feature is suitable for us, as well, but, for us, requires a lot of touching; hard to blame Zuora for that since our world is simply more complicated.,Cross-sell and upsell additional products,NetSuite and Salesforce CPQ (formerly SteelBrick)Joshua HenkeZuora - managing subscriptions and headaches2018-07-12T21:49:11.714ZZuora is used to manage Subscriptions of our SaaS offerings. It is used by our Sales, Accounting, Finance & Accounting, and Collections Department. Zuora helps manage our subscriptions and have a lot of features to make management of these subscriptions easy. It integrates well with our SalesForce platform and allows us to make changes to subscriptions with a user-friendly UI. There is an audit log to show the different versions of a subscription.,The implementation of Zuora is very helpful. Their interactive training guides are one of the best I've used. It is very thorough and any salesperson can learn how to use it very quickly.
Their subscription management offers many ways to sell a subscription. These subscriptions can be evergreen (renewing every month) or termed subscriptions. The subscriptions can be amended to add/remove products very easily.
The ability to quickly pass through large amounts of usage data for our clients is allowing us to perform billing in a time-effective manner. Once usage data is loaded, a few clicks and all of the invoices for our client base can be generated. Invoices are clean and detailed which help us maintain a good customer experience even with our somewhat complex billing model. The reporting is extremely helpful in calculating the end of month commissions, recognizing and deferring revenue, and overall bookkeeping.,Zuora's revenue recognition is no longer in compliance with GAAP ASC606 if you plan on using Zuora to do revenue recognition. They acquired RevPro in which RevPro will be compliant with the new accounting standard. However, RevPro is a separate software and will cost money. To my knowledge, it is not in Zuora's roadmap to configure Zuora's revenue recognition features to be compliant with the new revenue accounting standard.
Zuora's reporting needs some improvement to help measure churn. Several reports need to be run and manipulated in excel to see which clients canceled their subscriptions, turned their auto-renew off, or removed a product from their subscription. To us, all of that is considered churn and there is no way for Zuora to measure all 3 in a single report.
There are also many clicks I have to make to accomplish a small task. Of all the software I have used for work, it is easily the one that took the most training. I still don't have it figured out a few months in.,9,Compared to the billing system that we were using previously, Zuora has helped solved our Accounts Receivable problem where credit cards that we had on file would hard decline and we had no good way to update client information or send client communication to update their information. Our write off to collections has decreased significantly.,Cross-sell and upsell additional products
Reduce churn,QuickBooks Enterprise Solutions and BraintreeVerified UserZuora Does A Lot2018-03-07T22:44:47.214ZOur whole organization is using Zuora from sales to fulfillment. It allows us to effectively bill on a recurring basis.,Products are easy to use and create with Zuora
Much customization from email templates to billing to products.
Recurring billing and reporting.,They don't have very many out of the box payment plan options so that takes a lot of work to set up.
Back end functions and making billing/subscription modifications are complicated.
No list price field for products, at least with how we are using it so we had to build a workaround to have a visible list price.,7,We have achieved the flexibility with pricing and packaging but it was quite a big hurdle in our implementation because we do things differently and a lot of our pricing options required a lot of work to set up and get them functioning.,Grow the sales team,Verified UserDoes exactly what it says on the tin!2017-12-14T21:45:36.002ZWe are a SaaS business and use Zuora to manage all our subscriptions. From original quotes in Salesforce, to regular invoicing and payment collections, to feeding back subscription and customer information back to Salesforce to enable our customer success, support and billing departments to have all the information they need to hand. The great thing is once the original subscription is created from the quote input is minimal and it just does its job. Invoices and payment collections just work automatically in the background and we only get involved when there are exceptions to deal with. Its great to know you can rely on it and have your focus on other areas of the business. Recent changes have helped improve the way we use Zuora with multi-currency, CPQ and the Insights reporting being the standout areas. Software is not everything and the team at Zuora are always open and willing to help when change comes around and the annual Subscribed event is a MUST for anyone in the subscription economy. I am always happy to recommend Zuora as its years ahead of any competition.,The CPQ quote engine makes our quoting much simpler and allows us to configure quotes quickly. The added advantage is it allows to turn the quotes in to subscriptions at the click of a button when the business is won.
One of the great things is the one you least think about. It simply sits in the background and does its job. Each subscription is configured to be invoiced and payments collected on daily schedules. We only know when things aren't right - which is rare.
Having the subscription information in Salesforce is a godsend. We have used the power of Salesforce workflows, formulas, reporting etc to make this data work for our customer-facing teams.,My only con at this point is the speed of the support in the UK - needs to be quicker.
In the past reporting has been an issue but with the Insights addition, that challenge has now gone away.,10,We have transitioned our pricing model a number of times over the years and aim to get to a full utility-based pricing system soon. Zuora has been able to handle our requirements all the way and we know already it can more than handle the utility-based pricing so we are future proofed in this domain.,Launch a new product or service,,30,2,Manage subscription invoicing and payment collections
New business sales and customer success renewals quoting
Subscription information in Salesforce - helps us get a 360 view of the customer,We utilised the data in Salesforce using workflows etc., to manage credit control with some automation.
Automation of renewals - again using Salesforce we have now automated our renewals process and control everything through Salesforce Opportunities and Zuora quotes.,As we move to utility based pricing we need to match Zuora pricing levels with usage data so our Customer Success teams can monitor customers nearing their next price band.,10,Zuora has helped us keep administration costs down in maintaining subscriptions and payments.
The payments management has helped us keep the incoming cashflow positive and overdue debts to a minimum.Anthony HewittZuora -- The Best Billing System Out There!2017-12-14T20:23:28.121ZClearCare uses Zuora for our entire quote-to-cash process. We use Z-Quotes for our SalesForce quoting integration, which allows our sales reps to book their orders in SalesForce, and send the subscription to Zuora for invoicing and collection. We also use Zuora for our month-end reporting. Last year we also implemented usage records feeding directly from our API into Zuora, which allows us to bill much easier.
Zuora is used solely by the Finance department. Zuora addresses the problem of manual processes in the finance department. We've been able to automate nearly everything, which saves us a lot of time to work on other priorities. Thank you Zuora!,Quote-to-cash
Automated billing and payment runs
Allows information to feed directly from API integration
Payment gateways, payment method updater, etc.,Insights are way too expensive. Should not have to spend $250,000/year for dashboard metrics.
Add-on products are all too expensive.
The platform itself is too expensive. We nearly did not renew last year solely due to the cost.,10,Yes, we have absolutely achieved the benefit of being able to design pricing and packaging suited to our business. We have it set up so we only have one product, with several rate plans, with several charges built into those rate plans.This simplifies the entire billing process from sales to the collection of the payment.,Cross-sell and upsell additional products
Reduce churn
Other (please explain),Sage Intacct, Recurly and QuickBooks Enterprise SolutionsAndrew KeithZuora gets the job done, but you'll pay for it2018-02-06T15:50:55.323ZWe use Zuora for managing our SaaS-based subscriptions and billing. All departments that interact with the customer have some interaction with Zuora, including Sales, Finance, Accounting, Customer Success, and Information Systems.,Zuora is great for providing structure to subscription management.
Zuora is integrated with Salesforce.com, which we use as our CRM.
Zuora is great at tracking changes made to a subscription.,The user interface is behind the times.
Making change to a subscription is very painful.
Finding the information you need can be difficult.,7,The flexibility within the quoting process is a strong reason we went with Zuora, and it has accomplished that.,Grow the sales team
Change pricing and packaging model
Reduce churn
Enable customer success,Salesforce CPQ (formerly SteelBrick)Verified UserZuora great for global finance team2017-08-14T14:19:33.091ZWe have now implemented ZUORA across the globe for our mulit national company.
Good to see the new multi entity option now introduced.,ZUORA is brilliant at batch invoicing allowing you to perform an invoice to run for many customers at the one time.,ZUORA does not handle corrections/CNs so well and this is often a manual task that could improve.,9,At the moment our pricing is driven by sales.,Other (please explain),Daniela ScarpaZuora is the best subscription management solution2017-08-10T14:15:33.510ZZuora is being used by the billing department. It addresses subscription domain related problems: recurring payments, prorations, subscription solution, discounts on subscription, credits, invoicing, and reporting.,Zuora customer support and professional consulting support is really great. They are focused to solve customers problems.
Very reliable; they meet SLAs. We had quite a few problems in production and Zuora support was on top of the things during short outage times.
Subscription domain model is well designed. REST API is quite easy to understand because of that.,Reporting is very UI intensive. There is no way to export a report to some maintainable format.
Ability to export/import configurations and product catalog. We maintained multiple zuora environments: DEV, QA, TEST, STAGE, PRODUCTION. Each environment required very UI intensive error-prone manual configuration. It caused us many issues.
It was quite painful to incorporate legacy tax engine that wasn't supported by zuora out of the box.,9,Product catalog pricing and packaging requirements has been achieved.
Subscription discounts didn't provide enough flexibility.,Positive: International expansion
Positive: helped to grow our subscription channel,vindiciaYuri AnischenkoMy job is easier with Zuora!2017-05-12T15:29:35.125ZIt is used only by the finance department but 'feeds' into salesforce which is used company-wide. [It] deals very effectively with subscription businesses.,Very good with subscription invoicing - works out all amendments prorated according to but not limited to subscription start dates
Also great that with mid-contract cancellations - credits are automatically worked out and invoiced correctly
Once default rules are set up everything just runs automatically in the back ground
Links well with SalesForce,Reporting - I find both the old and the new reporting clumsy but actually preferred the old
Lack of Statements - why can I not pull a statement for an account that shows both the invoices and payments on the account?
The statement that you can pull individually for the invoices or credit balance on an account, just has way too much info on it to send to the customer - it needs to be simplified,9,Very good - Products are easily set up and you can charge and set up however you want.Amendments are easily done mid-contract.Just wish you could send more than 10 amendments from Salesforce to Zuora at a time! Not all companies have limited products. This is especially true at renewal and if you've changed up your products.,Grow the sales team,BrightpearlVenessa HarperZuora - Great option!2017-05-09T21:35:11.946ZZuora is utilized by the revenue operations department for volume sales invoicing. Currently, it is implemented for two businesses within volume sales; potentially additional volume businesses will be migrated within this fiscal year. It addresses the need for automatic recurring billing, management of subscriptions and ease of credit card payment processing.,Modeling works well and meets any varied business model you need for high volume subscription intake.
Automatic recurring billing; reduces manual touch and enables billing team to focus on exception issues.,Reporting specifically for billing forecast; utilization of evergreen term with no end date creates a false/inaccurate reporting of monthly or quarterly forecasting.
Zoura quotes integration with Salesforce - this simply needs enhancements made to be more user-friendly and provide better details to error issues. It's frustrating at user levels to not be able to resolve more easily.,7,We haven't achieved a good pricing catalog and model but I believe this is in great part due to sales and their inability to define their needs more clearly - however better understanding of tiered pricing models would be helpful to us so we could communicate this internally and improve for surge customer accounts.,Launching new product is simplified with Zuora
Higher volume of opptys due to simplicity of submission via salesforce
Scaling internally to multiple business units has been an added benefit.,Mari GregoriSubscription airline loves Zuora!2016-12-07T15:52:45.346ZZuora is the primary revenue and subscription management system at Surf Air. Zuora manages 100% of our invoicing and billings and is the primary source of revenue related data. Zuora manages the complexity of subscription management and invoicing that was previously managed through another third party and our home-grown reservation system together. At Surf Air, Zuora is used by the finance, technology, customer service and product strategy teams.,Subscription management
Customer outreach
Thought leadership,Order value reporting
Pricing structure for service
Capability to manage unique or complex subscriptions products,9,Surf Air has been able to manage the majority of its subscriptions and their terms through the Zuora product catalog and management functionality. There are various times when workarounds must be created but that is occasionally due to Surf Air's lack of mastery of Zuora capabilities. Surf Air has found it necessary to invest in teammates who understand the Zuora system to best leverage its capabilities.,Expand into a new geographic area
Launch a new product or service
Launch into a new market segment
Change pricing and packaging model
Enable customer success,BraintreeMac KernTha aura of zuora2017-07-18T17:00:06.006ZZuora is being used as our core billing system by the whole organization.,Excellent subscription system
Data quality
Payment Options - Cash/Credit Balance,Integration with Salesforce needs to be improved a little bit. The zuora to SFDC sync has issues all the time.
Few key objects do not get synced to salesforce, example: Invoice Item Adjustment, Credit Balance Adjustment
Handling installment payments with single invoice. We had to do custom coding for that.,9,Grow the sales team
Change pricing and packaging model,StripeDebashis JenaZuora Review2017-02-28T21:53:08.435ZWe use Zuora for billing and A/R. It was great when we didn't have the volume. Now that we have a larger volume Zuora is not as compatible with our day to day needs. The reporting isn't the best.,Zuora is excellent for subscription based services. The AutoPay module works great!
Syncs well with Salesforce.,The ability to speak with someone would be great!
There should be an area for notes.
I'd love to be able to give myself a task right in the system instead of using my calendar.,5,Yes, the system is totally customized for OpenDNS. However, engineers are not users.,Cross-sell and upsell additional products,Bill.com, QuickBooks Online and FreshBooksCarla BuggsZuora - a flexible billing platform for an ever-changing business2016-11-01T22:06:56.471ZZuora is Branch's billing engine. We're working with the Zuora API and our backend to determine how much and when to charge our customers. We leverage flat rate plans as well as usage based plans. We've integrated Zuora into Salesforce to empower sales reps to generate quotes and quickly close deals. Our billing support team manages customer accounts directly in the Zuora UI. Zuora is an extremely cross-functional product that touches product, sales, operations, and engineering.,Zuora makes it easy to set up various billing plans
Zuora is powerful enough to meet the demands of most billing models and methods
Zuora connects with Salesforce so sales reps never need to log into Zuora ever
Zuora has good documentation, allowing the technical team to execute,Zuora's basic email support can be very generic and lacking overall
The REST API and SOAP API are not comparable, making some development needs very challenging to meet
Zuora, like any complex software, requires close oversight and ownership, as there are tons of settings and things to configure,8,Zuora is incredibly flexible. This is good and bad. It's great because Zuora will keep up with a fast growing and ever-changing business. However, Zuora's flexibility comes at the cost of complexity. From a development perspective, a lot of effort is needed to get Zuora working under complicated situations. Zuora knocks it out of the park when it comes to basic Saas pricing models. If you want to push the limits, you're going to have to put the work in.,Launch a new product or service
Grow the sales team
Change pricing and packaging model,Recurly, Stripe and ChargebeeTim ChingosZuora Review2016-10-12T16:07:33.522ZZuora has been brought on to be the single source of customer billing (across monthly, annual, credit card and manually invoiced subscribers).,Flexible product catalog - allows us to experiment with various pricing and packaging models.
Payment gateway agnostic - allowed us to port from our current system, while creating opportunities for alternative payment methods.
Multiple currencies - gives us the ability to expand internationally with support for local currencies.
API callbacks - allowed us to hook into existing transactional programs (CRM, ESP).,API is currently a bit of a mixed bag - between very low level SOAP calls and very high level REST calls. Ton of room for improvement here, including streamlining refund process / closing out unpaid invoices / other use-cased based scenarios (all require many steps.)
Learning curve - there's a lot to learn & master, some of which may require changing departmental processes.
Documentation is bit of a mixed bag - there's lots out there, but sometimes found in Community, sometimes found in Knowledge Center or the self-paced training materials. Would be great to reduce the time needed to arrive at an answer to a problem.,8,Yes, we've been able to mix flat monthly fee plans with variable usage (in arrears) and are exploring paid-in-advance usage options like number-of-widgets-per-month.,Expand into a new geographic area,Braintree and StripeEddie CianciFlexible, Effective Billing Platform2016-12-13T20:54:26.527ZZuora is mainly used by our finance and billing departments to bill for high volume subscription and perpetual software sales. Our other departments use Zuora mainly for research purposes on customer accounts, especially our sales department.,Zuora handles high volume, routine transactions very well.
Zuora offers a great deal of flexibility on how a company bills its products.
Zuora offers a nice reporting package for finance users.,Zuora could use some improvements around billing for non-routine/one-off transactions.,8,Zuora does give our company a great deal of flexibility regarding how we bill our products. Zuora can take care of almost all of our transactions with only a small fraction needing to be billed outside of Zuora.,Expand into a new geographic area
Launch a new product or service,Aria Subscription Billing Platform,QuickBooks OnlineMatthew SchmittZuora is a great, while you do need internal IT resource to support it (able to code!)2016-12-15T22:17:30.916ZWith the business expansion, we need to address the below issues:
1. Consolidate our billing from 3 different billing accounts from Freshbooks to 1 account, which Zuora allows.
2. Avoid reconciled deferred revenue/monthly recoginised revenue manually outside the billing system, which Zuora could help with.
3. Strong needs to show billing and payment information to other users in the business, not only the billing operation team. Zuora could sync back the billing information to Salesforce, and allow support team and sales team members to have access.,The Zuora consultants who I worked with during the implementation stages were extremely helpful. The system was chosen and the initial design was done before I was involved in the whole project of implementation process (with Zuora third party consultant which was not very competent); then we engaged Zuora consultant directly to customise more to suit our business, which turned out to be very helpful and efficient.
Highly recommended the feature of revenue recognition, saving us the pain to recognised deferred revenue for advance payment manually.
It is integrated to Salesforce and you could view the billing and payment information in salesforce.,Reports can be improved. We tried to report on customer number and net Monthly recurring revenue movement from month to month. We could not get all criteria in one report. We have to download the data (a few reports) to our data warehouse and put logics in to work it out. Before the data warehouse automation, we have to do it in Excel manually which is time-consuming.
Making amendments to subscriptions/accounts is time-consuming, it took a few step to perform one simple function. e.g. 1. currency change on the account requires cancellation of one account in one currency and set up a new account from scratch. 2. Changing the discount on the subscriptions need to remove the product and add the product back.
The product catalog flat fee one is designed based on $/unit, and not catering well for tiered pricing. e.g. property room between 21 to 50 having the same price for the product, but due to the room number difference, the unit price is different, and having rounding issue when we tried to show monthly fee.
Product catalog is not flexible enough. We offer monthly, quarterly, semi-annual and annual payment plan, and it is not a simple multiple your monthly fee by # of month. Billing frequency other than monthly is a different rateplan, and calculation has to be done manually outside before importing back to the system.,6,Product catalog design was a letdown for us due to the earlier engagement of a third party consultant who is a bit more on the technical side instead of business focus to help with the design.
There are a lot of customisations involved in the end to achieve the result, but with compromise. For example, usage billing is not just loading the usage, but also involves calculation on the loading sheet, to add exchange rate conversation, max and min charge etc.,Launch a new product or service
Change pricing and packaging model
Cross-sell and upsell additional products
Enable customer success,,Yes,Product Features
Positive Sales Experience with the Vendor,We would love to have access to more product reviews and be able to talk to business users with the system, understanding how they like and dislike the system.selina zhangEnterprise Subscription Billing!2016-12-02T20:19:44.423ZZuora is being used to mange subscriptions (purchases, changes) and subscription billing. The system allows sales operations to manage the product catalogue with product management and allows for sales reps to quote on the latest version of the product catalogue which is mastered in Zuora. The finance team will then bill the subscriptions and everything is in sync from business development to sales to invoicing.,Subscription Management - Tracking subscription versions, amendments
Subscription Billing - Providing pro-rated billing, detailed or rolled up billing depending on requirements
Subscription Product Mapping - Several options for tiered and volume pricing as well as usage modelling within the system that align to most use cases.,Quoting - Quoting in Salesforce is challenging and not that flexible. This often requires custom work and validation to implement business rules.,8,We have definitely used several of the pricing models in Zuora such as tiered, volume and usage based billing. These options have provided the product and executive team with new options and a fairly straight forward way to model and implement them. This power has enabled the business to bring products to market faster.,Launch a new product or service
Change pricing and packaging model
Cross-sell and upsell additional products
Reduce churn,Chargify, Recurly and SteelBrick CPQ,Salesforce.com, Adobe eSign services, JIRA Software, SlackMatthew RobinsonZuora Review2016-12-08T16:34:03.074ZZuora is used in Houzz's sales channel and used internationally. It is integrated into SalesForce and is an integral part of our sales cycles as it is used to collect, process and store payment for recurring subscriptions.,Zuora's platform is user friendly
Stores all information in one place, you can see invoices, processed payment, account information, etc,Zuora is difficult to customize if you don't have any apex coding knowledge
Some aspects of the platform are not flexible for the common user to configure,7,Zuora's product catalogue allows price flexibility for our organization,Launch a new product or service,Richard UlloaZuora, the billing and revenue recognition process improvement tool!2016-11-18T20:29:15.153ZWe use Zuora as an add in with Salesforce to handle our billing and revenue recognition processes within or organization. It helps us to lower manual and spread sheet work in billing our customers and creating a more automatic revenue recognition process with Quickbooks. It is being used by our sales team and our accounting and finance teams. When a sales representative closes a deal in Salesforce, they select a button in Salesforce that sends the quote to Z billing which then creates the billing invoice and creates the revenue recognition/amortization schedule.,Automates the billing process straight out of Salesforce.
Automates the revenue recognition process to handle deferred revenue.
Streamlines the Quote to Cash process for our organization.,The ability to have a code that ties into Salesforce so that it is easy to tie a payment in Zuora to a particular customer in Salesforce.
The ability to seamlessly integrate with all known accounting systems like Quickbooks.
A little better GUI.,8,Yes, our sales reps. have an easier time in tracking pricing and product mixes better in Zuora.,Grow the sales team,Chris Sommerfield, MBAZuora is a great solution for us !2016-11-02T14:46:27.591ZWe use Zuora as a payment system for our clients that use a cloud-based application. We create an account for them and then we manage the subscriptions and payments for those accounts. All the payments are done using a credit card. Zuora gives us the possibility to manage all this in a centralized and easy way.,It's really easy to use Zuora and to navigate using the UI to manage accounts, invoices, payments, bill runs, etc.
Zuora offers us a great flexibility to adapt it to our industry and also an amazing scalability while we increase the size of our business.
There is a lot of information on the internet. For example documents, demos, forums, etc.,When working with Bill Runs you lose the previous configuration of Bill Runs if you make a change. You can't figure out all the information related to past Bill Runs.
You can't "reactivate" a subscription, you have to create a new subscription.
Bad Support! Most of my support requests I end up figuring out on my own and they just waste a couple days of your time by asking asinine questions.
You can't refund a partial amount of the payment consistently.
Even though it deals with multiple currencies, it doesn't have a currency conversion feature.,9,With Zuora we were able to easily design different plans (subscriptions) based on our needs and integrate this with our tool. Nowadays we are managing basic account information that is tied to a credit card and generate client's subscriptions. All the payments are automatically generated based on our Bill Run process and if we need to refund or cancel their subscription we can do this without any additional effort.,Expand into a new geographic area
Change pricing and packaging model,ChargifyAriel José Mira
Unspecified
Zuora
252 Ratings
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