Zuora Reviews

[Zuora] is being used by the finance, sales, and success teams. It addresses the problem of not being able to have visibility into billing internally or externally. It also saved us from the issue of having no real "order" object in our system to track changes to subscriptions. The RevOps team has also been heavily involved.

Yes, we previously had our billing plans and pricing baked into our software's backend which made it challenging to change pricing or give discounts on the fly. With Zuora, those product plans are now managed within Zuora so we can change pricing and packaging without a lift from engineering, saving lots of hours and frustration.

We use Zuora for all billing-related tasks. It is also where we track how long a subscription is, how many users, and customs pricing if needed. It is very useful to be able to bill in multiple currencies, as we are a global company. The entire Sales team uses Zuora for all quote-to-cash processes.

Zuora has been useful in locking certain price points for different customers. However, when an account has more than one type of product, this does not translate well over to Zuora. The users get charged for a certain amount and it may not be the type of license they wanted. Then we as the Sales team have to get involved to either refund or explain the situation to them.

Zuora is used to manage Subscriptions of our SaaS offerings. It is used by our Sales, Accounting, Finance & Accounting, and Collections Department. Zuora helps manage our subscriptions and have a lot of features to make management of these subscriptions easy. It integrates well with our SalesForce platform and allows us to make changes to subscriptions with a user-friendly UI. There is an audit log to show the different versions of a subscription.

Compared to the billing system that we were using previously, Zuora has helped solved our Accounts Receivable problem where credit cards that we had on file would hard decline and we had no good way to update client information or send client communication to update their information. Our write off to collections has decreased significantly.

Redgate currently use Zuora to manage their customer subscriptions, and create quotations for making amendments/adding new products. The whole sales team have adopted this solution since we migrated away from an in-house designed solution.

This does not give the flexibility required. The teams at Redgate have spent thousands of man hours implementing, migrating and trying to use this software. It is terrible.

Zuora is the center of our billing system and subscription management solution.

No. We have had to code around many problems and lack of flexibility to get what we need. Zuora does appear flexible until you really get into it.

Zuora is being across our entire organization for everything from annual subscription renewals and one-time purchases to issuing refunds and credits. Since we are a SaaS company, it is the perfect billing solution for us to be able to easily create quotes, invoices, and perform other billing-related functions. The solution for our company is not having to manually run/create billing items or manage multiple platforms for our billing and subscription-related needs.

As a SaaS company with many different products and SKUs, our company has successfully used Zuora to design and implement our pricing and product catalog. Since we have also integrated Zuora with Salesforce, it has allowed for even more functionality and flexible when creating quotes, invoices, renewals and amendments back and forth.

At our organization, we use Zuora on our finance and business operations team -- primarily for invoicing customers and keeping track of accounts receivables. We also use Zuora a lot for some of our financial reporting. It is also very helpful during our standard audits, as they'll request a lot of information that is already stored in Zuora.

Zuora is used as our complete end to end billing, payment, and sub-ledger and is currently in one of our regions with the view to expand this product to all regions around the world in a staged rollout. Zuora allows us to focus on building products and solutions for our customers and team by providing a product that is flexible and scalable to meet our needs. Zuora's ability to quickly build products for our customers and release into production allows us to stay relevant in today's business world.

Zuora has a large amount of flexibility and customization, we did not see this at first however as time has gone on we have discovered an endless way to solve our problems. We have both simplified our product catalog to solve complex problems and at the same time leveraged Zuora's flexible charge options to solve other problems. The ability to do both is open to your creativity and the team will be able to guide you on the different ways to use Zuora.

Zuora is a point solution for subscription billing. That's all it does, but that makes it a critical part of our business, managing our complex deals with customers, generating and delivering invoices and credits to them.

The packaging functionality in Zuora works well in that it's easy to identify a set of products for a given customer and have them roll up into a custom package on the invoice. The pricing feature is suitable for us, as well, but, for us, requires a lot of touching; hard to blame Zuora for that since our world is simply more complicated.

We are a SaaS business and use Zuora to manage all our subscriptions. From original quotes in Salesforce, to regular invoicing and payment collections, to feeding back subscription and customer information back to Salesforce to enable our customer success, support and billing departments to have all the information they need to hand. The great thing is once the original subscription is created from the quote input is minimal and it just does its job. Invoices and payment collections just work automatically in the background and we only get involved when there are exceptions to deal with. Its great to know you can rely on it and have your focus on other areas of the business. Recent changes have helped improve the way we use Zuora with multi-currency, CPQ and the Insights reporting being the standout areas. Software is not everything and the team at Zuora are always open and willing to help when change comes around and the annual Subscribed event is a MUST for anyone in the subscription economy. I am always happy to recommend Zuora as its years ahead of any competition.

We have transitioned our pricing model a number of times over the years and aim to get to a full utility-based pricing system soon. Zuora has been able to handle our requirements all the way and we know already it can more than handle the utility-based pricing so we are future proofed in this domain.

ClearCare uses Zuora for our entire quote-to-cash process. We use Z-Quotes for our SalesForce quoting integration, which allows our sales reps to book their orders in SalesForce, and send the subscription to Zuora for invoicing and collection. We also use Zuora for our month-end reporting. Last year we also implemented usage records feeding directly from our API into Zuora, which allows us to bill much easier.

Zuora is used solely by the Finance department. Zuora addresses the problem of manual processes in the finance department. We've been able to automate nearly everything, which saves us a lot of time to work on other priorities. Thank you Zuora!

Yes, we have absolutely achieved the benefit of being able to design pricing and packaging suited to our business. We have it set up so we only have one product, with several rate plans, with several charges built into those rate plans.This simplifies the entire billing process from sales to the collection of the payment.

We have now implemented ZUORA across the globe for our mulit national company.
Good to see the new multi entity option now introduced.

At the moment our pricing is driven by sales.

Zuora is being used by the billing department. It addresses subscription domain related problems: recurring payments, prorations, subscription solution, discounts on subscription, credits, invoicing, and reporting.

Product catalog pricing and packaging requirements has been achieved.
Subscription discounts didn't provide enough flexibility.

It is used only by the finance department but 'feeds' into salesforce which is used company-wide. [It] deals very effectively with subscription businesses.

Zuora is utilized by the revenue operations department for volume sales invoicing. Currently, it is implemented for two businesses within volume sales; potentially additional volume businesses will be migrated within this fiscal year. It addresses the need for automatic recurring billing, management of subscriptions and ease of credit card payment processing.

We haven't achieved a good pricing catalog and model but I believe this is in great part due to sales and their inability to define their needs more clearly - however better understanding of tiered pricing models would be helpful to us so we could communicate this internally and improve for surge customer accounts.

Zuora is the primary revenue and subscription management system at Surf Air. Zuora manages 100% of our invoicing and billings and is the primary source of revenue related data. Zuora manages the complexity of subscription management and invoicing that was previously managed through another third party and our home-grown reservation system together. At Surf Air, Zuora is used by the finance, technology, customer service and product strategy teams.

Surf Air has been able to manage the majority of its subscriptions and their terms through the Zuora product catalog and management functionality. There are various times when workarounds must be created but that is occasionally due to Surf Air's lack of mastery of Zuora capabilities. Surf Air has found it necessary to invest in teammates who understand the Zuora system to best leverage its capabilities.

Zuora is being used as our core billing system by the whole organization.

We use Zuora for billing and A/R. It was great when we didn't have the volume. Now that we have a larger volume Zuora is not as compatible with our day to day needs. The reporting isn't the best.

Yes, the system is totally customized for OpenDNS. However, engineers are not users.

Zuora is Branch's billing engine. We're working with the Zuora API and our backend to determine how much and when to charge our customers. We leverage flat rate plans as well as usage based plans. We've integrated Zuora into Salesforce to empower sales reps to generate quotes and quickly close deals. Our billing support team manages customer accounts directly in the Zuora UI. Zuora is an extremely cross-functional product that touches product, sales, operations, and engineering.

Zuora is incredibly flexible. This is good and bad. It's great because Zuora will keep up with a fast growing and ever-changing business. However, Zuora's flexibility comes at the cost of complexity. From a development perspective, a lot of effort is needed to get Zuora working under complicated situations. Zuora knocks it out of the park when it comes to basic Saas pricing models. If you want to push the limits, you're going to have to put the work in.

Zuora has been brought on to be the single source of customer billing (across monthly, annual, credit card and manually invoiced subscribers).

Yes, we've been able to mix flat monthly fee plans with variable usage (in arrears) and are exploring paid-in-advance usage options like number-of-widgets-per-month.

Zuora is mainly used by our finance and billing departments to bill for high volume subscription and perpetual software sales. Our other departments use Zuora mainly for research purposes on customer accounts, especially our sales department.

Zuora does give our company a great deal of flexibility regarding how we bill our products. Zuora can take care of almost all of our transactions with only a small fraction needing to be billed outside of Zuora.

With the business expansion, we need to address the below issues:
1. Consolidate our billing from 3 different billing accounts from Freshbooks to 1 account, which Zuora allows.
2. Avoid reconciled deferred revenue/monthly recoginised revenue manually outside the billing system, which Zuora could help with.
3. Strong needs to show billing and payment information to other users in the business, not only the billing operation team. Zuora could sync back the billing information to Salesforce, and allow support team and sales team members to have access.

Product catalog design was a letdown for us due to the earlier engagement of a third party consultant who is a bit more on the technical side instead of business focus to help with the design.
There are a lot of customisations involved in the end to achieve the result, but with compromise. For example, usage billing is not just loading the usage, but also involves calculation on the loading sheet, to add exchange rate conversation, max and min charge etc.

Zuora is being used to mange subscriptions (purchases, changes) and subscription billing. The system allows sales operations to manage the product catalogue with product management and allows for sales reps to quote on the latest version of the product catalogue which is mastered in Zuora. The finance team will then bill the subscriptions and everything is in sync from business development to sales to invoicing.

We have definitely used several of the pricing models in Zuora such as tiered, volume and usage based billing. These options have provided the product and executive team with new options and a fairly straight forward way to model and implement them. This power has enabled the business to bring products to market faster.

Zuora is used in Houzz's sales channel and used internationally. It is integrated into SalesForce and is an integral part of our sales cycles as it is used to collect, process and store payment for recurring subscriptions.

Zuora's product catalogue allows price flexibility for our organization

We use Zuora as an add in with Salesforce to handle our billing and revenue recognition processes within or organization. It helps us to lower manual and spread sheet work in billing our customers and creating a more automatic revenue recognition process with Quickbooks. It is being used by our sales team and our accounting and finance teams. When a sales representative closes a deal in Salesforce, they select a button in Salesforce that sends the quote to Z billing which then creates the billing invoice and creates the revenue recognition/amortization schedule.

Yes, our sales reps. have an easier time in tracking pricing and product mixes better in Zuora.