Criterion HCM vs. SAP Core HR and Payroll

We have not been happy with the functionality or reporting reports with this software. Numerous issues with employees not being able to clock in and out of the system. Employees' time sheets disappearing. Quarterly reports not matching to totals on batch payroll reports. Does not have the capability to electronically submit w-2's to state reporting agencies.

Incentivized

SAP HR can be well suited for global companies with operations in multiple countries. The Payroll module needs to be limited to one instance per country, otherwise trying to maintain multiple countries on the same instance is too complicated. I would not recommend using SAP HR and Payroll for smaller companies because the total cost of ownership and the lack of flexibility will make it unfeasible. There are many cloud-based options now a days available that would fit better for this type of scenario.

Incentivized

• changes in pay rates
• rehiring employees
• payroll calculations
• assisting with PTO accruals

Incentivized

• Employee lifecycle JLM process.
• Globally employee engagement.
• Employee Learning and development process.

• payroll reports
• state filing of W-2s
• support
• implementation
• employees access to W-2

Incentivized

• The design looks outdated
• Could add more functions like PTO tracking
• The help sections aren’t very helpful

Incentivized

We are changing to another payroll/HR vendor.

Incentivized

I live to mention this rating due the SAP core HR very user frndly and providing and multi HR module under single umbrella. there are multi reasons for this rating we have

too many instances of errors, unable to access program/time sheets

Incentivized

The application is highly available, easy to use, and very user-friendly.

Support is very slow to correct issues. I have actually reported an issue then 2-3 hours later received screen shots where they were able to do what we could not as though we were doing something different that usual. They are quick to say it is user error. Took too long to correct payroll reports and reports still do not reconcile. Very difficult to complete quarterly and annual reporting.

Incentivized

Even we have excellent team for SAP system who aways working good, whenever we needed for Support for SAP we got quick support for SAP as well

Had to continually repeat our information. Kept getting us confused with another client.

Incentivized

When reviewing the various software before selecting Criterion HCM, it appeared to be the best choice and value. During implementation (which took nine months with us having to do most of the work) we realized we were not given accurate information regarding the software

Incentivized

SAP is very intuitive to use and allows us to achieve our goals.

Incentivized

• does not impact our ROI

Incentivized

• SAP HR is suited for large companies with a sufficient budget. Small budgets will not be able to cover the expensive licensing, technical personnel and consultants required of an SAP installation.
• In regards to the total cost of ownership, my ROI experience has been that by replacing SAP HR modules with cloud solutions we have been able to reduce the cost up to 60% while modernizing our systems and improving the employee experience.
• I would encourage decision makers to look for cloud-based alternatives with a robust system integration, before believing that supporting every area of HR with a single SAP installation is a good long-term strategy. Having SAP HR as the core integrated to best-in-class cloud-based systems is a very valid and effective system strategy.

Incentivized