CRM and Deals for Zendesk

It is well suited when the business needs to send out communication to customers and it is fast and convenient and easy to use. It is very easy to find open tickets that the business needs to attend to. CRM and Deals for Zendesk makes it easy for day to day business communication.

Incentivized

• Enhance customer interactions
• Track Sales opportunities
• Manage leads effectively

Incentivized

• Customers should be able to rate tickets
• A feature to add alternative email address
• Add notification to manager when there is a ticket with bad rating

Incentivized

I would likely recommend the organization to renew my use of CRM and Deals for Zendesk because it is very user friendly; it's is easy to understand and its also makes its easy communicate with customers and to keep track of all the customer interactions. CRM and Deals for Zendesk is a great tool for communication because its also allows you to personalize interactions.

Incentivized

I am giving CRM and Deals a rating of 9 because of the benefits it has given us in terms of how they supported our customer support operations. While there are improvements that are identified and need to be worked on, overall it was a great tool for us at customer support.

Incentivized

CRM and Deals for Zendesk have more features that can support various businesses compared to Assembled. Whilst Assembled is more suited for workforce management and forecasting, it lacks the features that are needed in addressing customer support requirements and integration, which CRM and Deals for Zendesk can definitely provide. I can say Deals and CRM are more advanced compared to Assembled.

Incentivized

• Its positive impact is that you can create micros which saves the agents time
• It easy to browse for tickets
• It easy to add internal notes for other agents to have an understanding what has been done on that particular ticket

Incentivized