Cross Identity vs. Oracle Cloud Infrastructure Identity Access Management (OCI IAM)

Password reset is where they perform well. The product is very economical compared to other SSO vendors But even with this price, there is a lot of improvement that is needed. The management is poised to make changes but the engineers at Cross Identity need to take their job more seriously in my opinion.

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Scenarios where IDCS is well suited:

• Oracle Identity Cloud Service is well-suited for organizations that require a centralized approach to managing user access and authentication across multiple applications and services.

• Organizations with strict compliance requirements

Scenarios where IDCS might be less appropriate:

• Organizations with limited customization requirements

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• Restrict access to the applications outside our organization network.
• Multiple IDP configurations make it easy for us to authorize access.
• The adaptive security feature lets us know high-risk users.

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• DJSIR Oracle Identity Cloud Service is federated with DJSIR SSO. When an employee leaves the company an office account will get deleted but it's not reflecting in Oracle Identity Cloud Service or the profile is not getting deleted from Oracle Identity Cloud Service console.
• Oauth setup for the application is a bit confusing
• Increase the number of reports available

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Our experience with Cross Identity has not been very good, particularly recently, we are in the middle of many issues, outages etc. The management has given us all kind of assurances but we are still waiting for the results to start show.

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Oracle cloud services meets most of our needs. I hope in the future we could look at more of the OIG functions included so we could move away from needing to stand up that component.

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Support is not appropriate. I mean the product support ad managed services both. It would be great if they can introduce a more coherent project governance structure. Advise to management, please encourage your engineers to take their job little more seriously. The product is full of bugs and have not been tested thoroughly.

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The support for Oracle Identity Cloud Service is generally good. Nevertheless, it can take some time to get a response from the support team which creates initial frustration, and the customer will have to wait till the SR gets assigned to a support person.

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Oracle's Identity Cloud Service works more in conjunction with the aforementioned. I think it works similar to Oracle Identity Management (OID) but seems a little more abstracted.

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Contract terms are fine. No complaints there.

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I hope at some point we could get away from needing to "bring our own" licenses and just have a unique user login rate.

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professional services team is not very well versed with the the product from my experience. They should possess more knowledge to fix the issues more quickly.

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Oracle provided various services we could take advantage of to get the environment configured correctly without needing to hire contractors.

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• It streamlined our Oracle PAAS implementation where we were able to achieve single sign-on functionality seamlessly.
• It provided us the feature to restrict outside access.
• It provided us with features to perform social IDP configuration for our custom applications.

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