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A IDaaS solution that helps reach out vision for One Minnesota
April 14, 2023

A IDaaS solution that helps reach out vision for One Minnesota

Debra Stafford | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Oracle Identity Cloud Service

Oracle cloud service is used as our SaaS provided for identity and access management. This is the front door for constituents to access State systems. We are addressing identity and access management regulatory requirements and securing access based on our policy and standards.
  • Provides technical engineering to ensure configured and tuned to meet volumes
  • Provides a turnkey type IDaaS solution allowing our staff to concentrate on application integrations
  • Provides security controls to protect our applications and users
  • Their first line help desk support. They seem to not try to assist in solving issues but often just refer to documents we are already using before we opened the ticket.
  • It has had a positive impact on our ROI
The first line support really needs better training and to move away from trying to solve an issue with just providing documents. The team have already exhausted Oracle documentation before we open tickets. Often time we need to escalate our tickets to get better response.

Do you think Oracle Cloud Infrastructure Identity Access Management (OCI IAM) delivers good value for the price?

Yes

Are you happy with Oracle Cloud Infrastructure Identity Access Management (OCI IAM)'s feature set?

Yes

Did Oracle Cloud Infrastructure Identity Access Management (OCI IAM) live up to sales and marketing promises?

Yes

Did implementation of Oracle Cloud Infrastructure Identity Access Management (OCI IAM) go as expected?

Yes

Would you buy Oracle Cloud Infrastructure Identity Access Management (OCI IAM) again?

Yes

Oracle cloud services meets most of our needs. I hope in the future we could look at more of the OIG functions included so we could move away from needing to stand up that component.
Oracle provided various services we could take advantage of to get the environment configured correctly without needing to hire contractors.
I hope at some point we could get away from needing to "bring our own" licenses and just have a unique user login rate.
We are using this for our resident facing applications. Areas they need to improve is building in more of the OIG functionality into their cloud service. This hinders us for managing identities that require multi-value attributes.

Oracle Cloud Infrastructure Identity Access Management (OCI IAM) Feature Ratings

Identity Management
7.7
ID-Management Access Control
10
ID Management Single-Sign On (SSO)
10
Multi-Factor Authentication
6
Password Management
8
Account Provisioning and De-provisioning
6
ID Management Workflow Automation
8
ID Risk Management
6