Crossware Mail Signature vs Xink

Likelihood to Recommend

It works really well with Exchange Online/Office 365 environments with a very simple setup and ease of customization and easy to use and understand management panel. Not sure how well it works on on-premises deployments as I have not tested it in that scenario.

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Verified User

Engineer in Information Technology

Accounting Company, 1001-5000 employees

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We use Xink for every client that has a team and wants to remain "on brand" with any email correspondence regardless with whatever device they are sending from, be it phone, tablet, laptop or desktop. We setup all our Xink instances so that it is "fully server side" which means the email signature is injected while in transit and appear correctly at the recipients end. It does get some getting used to when composing emails and there is no signature but a few tests create the confidence needed.

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Alvin Landicho

Cloud Integration Consultant

Axle CloudInformation Technology & Services, 1-10 employees

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Pros

E-mail signatures. Full customization and easy to deploy.
E-mail disclaimers. It allows us to set the disclaimers for the whole firm and apply them to all outgoing emails.
Policy-based control. It simplifies the management of the signatures and disclaimers.

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Verified User

Engineer in Information Technology

Accounting Company, 1001-5000 employees

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Centralised email signature platform.
Email signature banner marketing tool.

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Alvin Landicho

Cloud Integration Consultant

Axle CloudInformation Technology & Services, 1-10 employees

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Cons

The signature editor could be more intuitive.
The rules and the way they are applied need to be simplified/streamlined.
A better way to test the signatures.

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Verified User

Engineer in Information Technology

Accounting Company, 1001-5000 employees

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Email signature creator is a little cumbersome when working with tablets.

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Alvin Landicho

Cloud Integration Consultant

Axle CloudInformation Technology & Services, 1-10 employees

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Support Rating

Crossware Mail Signature 9.0

Based on 1 answer

Fortunately, we haven't had to deal with support much, but every time we have, they were very responsive and were able to either fix our problem or explain the way it worked in a timely and polite manner. Not much else to say other than being in the same region is also a plus for support.

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Verified User

Engineer in Information Technology

Accounting Company, 1001-5000 employees

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Xink 9.0

Based on 1 answer

Their primary method of support was via chat which is quite responsive and generally online. If it is outside their support time, support tickets are responded to within 24hrs. I also found the support docs helpful and relevant. They would have received a 10 if it wasn't for when we had a support query and it took a couple of different agents before the solution was found in an existing support doc. Would have though that all their agents would know their knowledge base a lot better.

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Alvin Landicho

Cloud Integration Consultant

Axle CloudInformation Technology & Services, 1-10 employees

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Alternatives Considered

While Crossware seems to have been designed with cloud services in mind. Exclaimer appears to be an on-prem solution that has been modified to work in the cloud so there are some things that don't work as they should and the maturity that Crossware exhibits are just not there. It's still a very good product but not as robust as Crossware when it comes to Exchange Online.

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Verified User

Engineer in Information Technology

Accounting Company, 1001-5000 employees

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We used to use Simprex, and evaluated quite a few other email signature platforms such as Rocketseed/Parrot Digital and Exclaimer. We found Xink simply worked! First time and every time. It was also very cost effective and as a re-seller being able to view all out clients in a single pane of glass was also very convenient.

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Alvin Landicho

Cloud Integration Consultant

Axle CloudInformation Technology & Services, 1-10 employees

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Return on Investment

For the price, and compared to other alternatives, Crossware offered the more attractive package at a very reasonable price while meeting all our requirements.

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Verified User

Engineer in Information Technology

Accounting Company, 1001-5000 employees

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Pricing is very fair and enables it to be added to every mailbox without question.
We are a reseller and also have the ability to view and administer all our clients/tenants under a single pane of glass which is very convenient.

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Alvin Landicho

Cloud Integration Consultant

Axle CloudInformation Technology & Services, 1-10 employees

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Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

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Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No