Crossware: signatures for Office 365 that just work
Updated February 13, 2020

Crossware: signatures for Office 365 that just work

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Crossware Mail Signature

We use Crossware to enforce e-mail signatures and disclaimers across the whole organization with multiple policies and templates to cater for the different departments and users. It works well in conjunction with Exchange Online/Office 365 and ensures all the outgoing messages meet the legal requirements and have a standardized signature applied.
  • E-mail signatures. Full customization and easy to deploy.
  • E-mail disclaimers. It allows us to set the disclaimers for the whole firm and apply them to all outgoing emails.
  • Policy-based control. It simplifies the management of the signatures and disclaimers.
  • The signature editor could be more intuitive.
  • The rules and the way they are applied need to be simplified/streamlined.
  • A better way to test the signatures.
  • For the price, and compared to other alternatives, Crossware offered the more attractive package at a very reasonable price while meeting all our requirements.
While Crossware seems to have been designed with cloud services in mind. Exclaimer appears to be an on-prem solution that has been modified to work in the cloud so there are some things that don't work as they should and the maturity that Crossware exhibits are just not there. It's still a very good product but not as robust as Crossware when it comes to Exchange Online.
Fortunately, we haven't had to deal with support much, but every time we have, they were very responsive and were able to either fix our problem or explain the way it worked in a timely and polite manner. Not much else to say other than being in the same region is also a plus for support.

Do you think Crossware Mail Signature delivers good value for the price?

Yes

Are you happy with Crossware Mail Signature's feature set?

Yes

Did Crossware Mail Signature live up to sales and marketing promises?

Yes

Did implementation of Crossware Mail Signature go as expected?

Yes

Would you buy Crossware Mail Signature again?

Yes

It works really well with Exchange Online/Office 365 environments with a very simple setup and ease of customization and easy to use and understand management panel. Not sure how well it works on on-premises deployments as I have not tested it in that scenario.