Crowdbase (discontinued) vs Hiver

Likelihood to Recommend

I wouldn't suggest Crowdbasefor smaller companies, even for bigger companies a more integrated solution would be desirable. It may suit companies that want their collaboration separate from project management and CRM, but at least for our organisation it seems to make more sense to have most of our work tools in one place

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Verified User

Director in Other

Real Estate Company, 1-10 employees

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Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.

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Verified User

Professional in Professional Services

Financial Services Company, 11-50 employees

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Feature Rating Comparison

Crowdbase (discontinued)

Hiver

Chat

Notifications

Discussions

Crowdbase (discontinued)

Hiver

Organize and prioritize service tickets

Ticket creation and submission

Ticket response

Crowdbase (discontinued)

Hiver

Email support

Pros

Collaboration
Interaction with staff
Great way to engage staff and support each other

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Verified User

Director in Other

Real Estate Company, 1-10 employees

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It's easy to set up, and manage ongoing.
The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!

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Megan Shorter

Managing Director

People Medical Consulting Pty LtdStaffing & Recruiting, 1-10 employees

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Cons

It is very limited
Although it has an API it doesn't link to the services we use.
It isn't customisable like podio.

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Verified User

Director in Other

Real Estate Company, 1-10 employees

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There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.

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Verified User

Professional in Professional Services

Financial Services Company, 11-50 employees

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Alternatives Considered

Crowdbase's strength may lie in its ability to do just one main thing well, but for us this was a massive limitation. I know that it is not trying to be Podio and it is therefore unfair to compare the two but there are features that overlap. for us Podio was better suited.

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Verified User

Director in Other

Real Estate Company, 1-10 employees

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Hiver was the only option we looked at. There didn't appear to be many alternatives in the market

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Megan Shorter

Managing Director

People Medical Consulting Pty LtdStaffing & Recruiting, 1-10 employees

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Return on Investment

Encourages communication
Easy to use
Before crowdbase we never though of collaborating this way

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Verified User

Director in Other

Real Estate Company, 1-10 employees

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Hiver has increased the efficiency by which we address emailed questions and concerns.
Hiver increases transparency between team members.
Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.

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Verified User

Professional in Professional Services

Financial Services Company, 11-50 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Crowdbase (discontinued) Editions & Modules

—

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Hiver Editions & Modules

Edition

PLUS PLAN	$14.00¹
PREMIUM PLAN	$22.00¹
ENTERPRISE PLAN	$34.00¹

/user/month

Additional Pricing Details

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Rating Summary

Crowdbase (discontinued)

Hiver

Crowdbase (discontinued) vs Hiver