Crowdbase (discontinued) vs. Hiver

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Crowdbase (discontinued)
Score 2.0 out of 10
N/A
Crowdbase was collaboration software from the company of the same name in Quebec. The company has ceased operations and the product is no longer available.
$100
per month
Hiver
Score 6.9 out of 10
N/A
Hiver helps you manage customer support and sales right from your Gmail. With Hiver, teams can collaborate on Shared email accounts like support@ or sales@ without having to leave their Gmail accounts. Hiver works like a full-fledged help desk, built right into Gmail. It gives you everything you need to do outstanding customer support, without any of the complexities and feature overload that come with other help desk products. Hiver is used by thousands of companies…
$14
/user/month
Pricing
Crowdbase (discontinued)Hiver
Editions & Modules
No answers on this topic
PLUS PLAN
$14.00
/user/month
PREMIUM PLAN
$22.00
/user/month
ENTERPRISE PLAN
$34.00
/user/month
Offerings
Pricing Offerings
Crowdbase (discontinued)Hiver
Free Trial
NoYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoYes
More Pricing Information
Community Pulse
Crowdbase (discontinued)Hiver
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Crowdbase (discontinued)Hiver
Communication
Comparison of Communication features of Product A and Product B
Crowdbase (discontinued)
7.0
1 Ratings
Hiver
-
Ratings
Chat7.01 Ratings00 Ratings
Notifications7.01 Ratings00 Ratings
Discussions7.01 Ratings00 Ratings
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Crowdbase (discontinued)
-
Ratings
Hiver
1.9
3 Ratings
Organize and prioritize service tickets00 Ratings1.23 Ratings
Ticket creation and submission00 Ratings2.23 Ratings
Ticket response00 Ratings2.23 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Crowdbase (discontinued)
-
Ratings
Hiver
3.2
3 Ratings
Email support00 Ratings3.23 Ratings
User Ratings
Crowdbase (discontinued)Hiver
Likelihood to Recommend
2.0
(1 ratings)
1.2
(3 ratings)
Usability
-
(0 ratings)
3.0
(1 ratings)
Support Rating
-
(0 ratings)
4.0
(1 ratings)
User Testimonials
Crowdbase (discontinued)Hiver
Likelihood to Recommend
Discontinued Products
I wouldn't suggest Crowdbasefor smaller companies, even for bigger companies a more integrated solution would be desirable. It may suit companies that want their collaboration separate from project management and CRM, but at least for our organisation it seems to make more sense to have most of our work tools in one place
Read full review
Hiver
Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
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Pros
Discontinued Products
  • Collaboration
  • Interaction with staff
  • Great way to engage staff and support each other
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Hiver
  • It's easy to set up, and manage ongoing.
  • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
  • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
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Cons
Discontinued Products
  • It is very limited
  • Although it has an API it doesn't link to the services we use.
  • It isn't customisable like podio.
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Hiver
  • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
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Usability
Discontinued Products
No answers on this topic
Hiver
Easy to use
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Support Rating
Discontinued Products
No answers on this topic
Hiver
Support is there, can be slow at times.
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Alternatives Considered
Discontinued Products
Crowdbase's strength may lie in its ability to do just one main thing well, but for us this was a massive limitation. I know that it is not trying to be Podio and it is therefore unfair to compare the two but there are features that overlap. for us Podio was better suited.
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Hiver
Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
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Return on Investment
Discontinued Products
  • Encourages communication
  • Easy to use
  • Before crowdbase we never though of collaborating this way
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Hiver
  • Hiver has increased the efficiency by which we address emailed questions and concerns.
  • Hiver increases transparency between team members.
  • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
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