What users are saying about

Crowdbase vs Hiver

Crowdbase
1 Ratings
Hiver
4 Ratings

Crowdbase

1 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 2 out of 100

Based on 1 reviews and ratings

Hiver

4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.8 out of 100

Based on 4 reviews and ratings

Likelihood to Recommend

Crowdbase

I wouldn't suggest Crowdbasefor smaller companies, even for bigger companies a more integrated solution would be desirable. It may suit companies that want their collaboration separate from project management and CRM, but at least for our organisation it seems to make more sense to have most of our work tools in one place

Read full review

Anonymous | TrustRadius Reviewer
Verified User
View all 1 answers on this topic

Hiver

Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.

Read full review

Anonymous | TrustRadius Reviewer
Verified User
View all 2 answers on this topic

Feature Rating Comparison

Communication

Crowdbase
7.0
Hiver
—
Chat
Crowdbase
7.0
Hiver
—
Notifications
Crowdbase
7.0
Hiver
—
Discussions
Crowdbase
7.0
Hiver
—

Incident and problem management

Crowdbase
—
Hiver
8.8
Organize and prioritize service tickets
Crowdbase
—
Hiver
7.7
Ticket creation and submission
Crowdbase
—
Hiver
9.3
Ticket response
Crowdbase
—
Hiver
9.3

Multi-Channel Help

Crowdbase
—
Hiver
9.3
Email support
Crowdbase
—
Hiver
9.3

Pros

Crowdbase

  • Collaboration
  • Interaction with staff
  • Great way to engage staff and support each other

Read full review

Anonymous | TrustRadius Reviewer
Verified User
View all 1 answers on this topic

Hiver

  • It's easy to set up, and manage ongoing.
  • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
  • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!

Read full review

Megan Shorter | TrustRadius Reviewer
Megan Shorter
View all 2 answers on this topic

Cons

Crowdbase

  • It is very limited
  • Although it has an API it doesn't link to the services we use.
  • It isn't customisable like podio.

Read full review

Anonymous | TrustRadius Reviewer
Verified User
View all 1 answers on this topic

Hiver

  • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.

Read full review

Anonymous | TrustRadius Reviewer
Verified User
View all 2 answers on this topic

Alternatives Considered

Crowdbase

Crowdbase's strength may lie in its ability to do just one main thing well, but for us this was a massive limitation. I know that it is not trying to be Podio and it is therefore unfair to compare the two but there are features that overlap. for us Podio was better suited.

Read full review

Anonymous | TrustRadius Reviewer
Verified User
View all 1 answers on this topic

Hiver

Hiver was the only option we looked at. There didn't appear to be many alternatives in the market

Read full review

Megan Shorter | TrustRadius Reviewer
Megan Shorter
View all 2 answers on this topic

Return on Investment

Crowdbase

  • Encourages communication
  • Easy to use
  • Before crowdbase we never though of collaborating this way

Read full review

Anonymous | TrustRadius Reviewer
Verified User
View all 1 answers on this topic

Hiver

  • Hiver has increased the efficiency by which we address emailed questions and concerns.
  • Hiver increases transparency between team members.
  • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.

Read full review

Anonymous | TrustRadius Reviewer
Verified User
View all 2 answers on this topic

Screenshots

Crowdbase

—

Pricing Details

Crowdbase

General

Free Trial
—
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Crowdbase Editions & Modules

—
Additional Pricing Details
—

Hiver

General

Free Trial
Yes
Free/Freemium Version
—
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Hiver Editions & Modules

Edition
PLUS PLAN$141
PREMIUM PLAN$221
ENTERPRISE PLAN$341
  1. /user/month
Additional Pricing Details
—

Rating Summary

Likelihood to Recommend

Crowdbase
2.0
Hiver
10.0

Add comparison