CTERA Edge X Series (discontinued) vs. SUSE Linux Enterprise Server

This is all about the selling you a "Device" and prices vary greatly between resellers. The devices work well, but the pure cloud solutions need a lot of work.

We use it for every linux service we need to have running. It really works great and is easily manageable with the SUSE Manager, which helps a lot with the updating process. Although it is not stressfull on the CMD itself, it really does simplify things. Besides that, we are really happy with working with SUSE Linux Enterprise Server.

• Standard File Backup

• Consistently performs well across various CPU architectures.
• It's very well supported both by the parent company, as well as SAP and other third-party companies.
• It is upgradeable across versions. We've performed upgrades from version 10 to 11 and from 11 to 12 without any major issues.

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• SQL Backups just don't work reliably. For us, we lost all of our SQL data backed up through the CTERA Application process. Although the logs indicated a success, that was really not the case. This came close to putting us out of business. Luckily I had taken a genuine SQL backup to a folder. Unfortunately it was a month old. We had to pick-up the pieces from there.
• Don't use it for file sync and share. There are better products out there i.e. anchorworks.com
• Support sucks. Good luck with response time and answers that are inconsistent between team members. For example I had to rebuild a VM from scratch. When I re-installed the CTERA client It obviously thought I was adding another device. When I inquired to tech support, one member said "copy the old Data folder" (I still had the old VHD. That did not work). The other directed me to the correct spot to just change the associated folder. The turn-around time was over 24 hours for this simple fix.
• Documentation, plenty of fodder but no real tech there.

• The support window for service packs after a new SP is released is too short.
• Community engagement is low.
• There are times when supported packages fall too far behind and create compatibility issues with applications. The Open Build Service usually provides a way around this, though.

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We've been using this OS for about 8 years in a productive environment. During this time, we have never run into any problems that stopped or impacted our production environment. We have been able to solve any problem we ran into using either common sense, suse documentation or suse support.

Support personnel are helpful and fairly fast to bring resolution to non-emergency issues. Patches are created and posted in a timely fashion. We so far have not had any major problems that needed support

Third party training was fast but mostly unnecessary as we were already Unix trained and Linux familiar

Unfortunately CTERA does not stack up well if you want a pure cloud BDR. I have use iDrive and Asigra. iDrive has similar support and SQL backup issues. Asigra can vary widely in support and price, but the software is solid.

We went straight to SLES when we initially started migrating oracle to hana since at that time, HANA came on a pre-installed server that had to be purchased from an official vendor, and SLES was the only allowed OS. We stuck with SLES after we became certified to do our own installations because so far, SLES was a good fit for us.

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We have successfully deployed on physical servers, VMs and in cloud all over the globe from templates of our own design

• NONE, it about put us out of business

• Compared to others, use is more stable and scalable; easy to manage.
• The administration tools are very useful in helping the staff performance.
• SLES proved to be a very extendable product, supporting all of our infrastructure.
• The major reason I chose to use the product was the extensive enterprise peripheral support.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info