What users are saying about
7 Ratings
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Score 9.4 out of 100
8 Ratings
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Score 6 out of 100

Feature Set Ratings

  • Customer Focus ranks higher in 3 feature sets: Online Storefront, eCommerce Marketing, eCommerce Business Management
  • Customer Focus and Kibo eCommerce are tied in 1 feature set: Online Shopping Cart

Online Storefront

9.2

Customer Focus

92%
8.2

Kibo eCommerce

82%
Customer Focus ranks higher in 9/9 features

Product catalog & listings

9.0
90%
1 Rating
8.1
81%
6 Ratings

Product management

9.0
90%
1 Rating
8.1
81%
6 Ratings

Bulk product upload

10.0
100%
1 Rating
7.6
76%
5 Ratings

Branding

9.0
90%
1 Rating
8.1
81%
6 Ratings

Mobile storefront

9.0
90%
1 Rating
8.3
83%
6 Ratings

Product variations

9.0
90%
1 Rating
8.5
85%
5 Ratings

Website integration

10.0
100%
1 Rating
7.9
79%
4 Ratings

Visual customization

9.0
90%
1 Rating
8.2
82%
6 Ratings

CMS

9.0
90%
1 Rating
8.6
86%
4 Ratings

Online Shopping Cart

9.0

Customer Focus

90%
9.0

Kibo eCommerce

90%
Customer Focus ranks higher in 1/1 features

Checkout user experience

9.0
90%
1 Rating
9.0
90%
2 Ratings

eCommerce Marketing

8.0

Customer Focus

80%
7.7

Kibo eCommerce

77%
Customer Focus ranks higher in 2/3 features

Personalized recommendations

9.0
90%
1 Rating
N/A
0 Ratings

SEO

7.0
70%
1 Rating
7.0
70%
2 Ratings

Promotions & discounts

N/A
0 Ratings
8.3
83%
6 Ratings

eCommerce Business Management

9.0

Customer Focus

90%
7.6

Kibo eCommerce

76%
Kibo eCommerce ranks higher in 4/5 features

Shipping

9.0
90%
1 Rating
9.0
90%
1 Rating

Custom functionality

9.0
90%
1 Rating
3.0
30%
1 Rating

Multi-site management

N/A
0 Ratings
8.1
81%
6 Ratings

Order processing

N/A
0 Ratings
9.0
90%
2 Ratings

Inventory management

N/A
0 Ratings
9.0
90%
1 Rating

Online Payment System

Customer Focus

Feature Set Not Supported
N/A
8.4

Kibo eCommerce

84%
Kibo eCommerce ranks higher in 1/1 features

eCommerce security

N/A
0 Ratings
8.4
84%
6 Ratings

Attribute Ratings

  • Customer Focus is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

Customer Focus

90%
1 Rating
7.9

Kibo eCommerce

79%
6 Ratings

Support Rating

Customer Focus

N/A
0 Ratings
1.0

Kibo eCommerce

10%
2 Ratings

Implementation Rating

Customer Focus

N/A
0 Ratings
1.0

Kibo eCommerce

10%
2 Ratings

Likelihood to Recommend

Customer Focus

Today, with a globalized competition and without truce, a company must evaluate and take into account its size, and use this to analyze which of the tools available in the market is more suited to their needs. If it is a small company, you can improve your customer service by incorporating a chat. But a company of national level must evaluate other aspects like: marketing, tastes, preferences, tendencies, etc. To achieve the effective management of relationships with our customers, this technology provides us with effective tools and easy access.
Marlon Seijas | TrustRadius Reviewer

Kibo eCommerce

The platform has flexibility at its core and we have made full use of that capability. Even if Kibo [eCommerce] hasn't been ready to provide features and functions we need, we have the opportunity to build them ourselves. The platform started as Mozu and while it was relatively well-developed for DTC, it lacked a lot of basic B2B functionality. As a result, when we were ready to move into that arena, we built a lot for ourselves (including a multi-level account system and a tool to manage it). Keep in mind, too, that Kibo eCommerce is part of a larger suite of tools. The company has purchased a mobile Point-of-Sale system, Baynote, Certona, Monetate, and an OMS. If you need a full-scale solution, they can offer a lot. As I mentioned previously, their support and documentation need shoring up. They're not terrible, but they hinder (rather than help) when it comes to fulfilling the platform's promise of letting the customers be self-service in building out their capabilities.
Brandon Finch | TrustRadius Reviewer

Pros

Customer Focus

  • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
  • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
  • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
Marlon Seijas | TrustRadius Reviewer

Kibo eCommerce

  • Mozu offers a flexible multi site setup where you can feed multiple sites from the same product and order database.
  • Mozu allows you to create as many attributes as you would like across customer, orders, and products. This flexibility can be really powerful.
Mickey Luongo | TrustRadius Reviewer

Cons

Customer Focus

  • Cost is always an element to consider when purchasing a computer solution, both for the purchase of the software and for its maintenance, many forget about the ongoing support costs that come with software.
  • Many systems are backed up automatically through the cloud or through some other solution, but not all. So there is a good chance that the data will be lost. it is therefore necessary to take the safe backup forecasts in the event of any unforeseen occurrence and cause us an unpleasant surprise.
  • There is a difference between being served by a real person when making a phone call, to an automated attention system. Sometimes it is good to make the tasks more automatic, but it is also good to have a little personalized help to avoid losing the human value of relationships.
Marlon Seijas | TrustRadius Reviewer

Kibo eCommerce

  • Prebuilt Integration - There is not currently a large number of preexisting integrations, but custom integrations are fairly quick
  • Time to Deploy - Don't get me wrong, We have deployed in the timeline we expected, but if you are trying to get something off the ground fast, Kibo might not be right for you. It is a robust platform that take some time to get up and running.
  • Complicated Shipping - if you have a complicated shipped process, you might want to look for a tool to help, Kibo does not have very robust out of the box shipping capabilities.
Tim Lavinder | TrustRadius Reviewer

Pricing Details

Customer Focus

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$249

Starting Price

$50 # of stores and users

Customer Focus Editions & Modules

Edition
Standard$501
Ultimate$991
  1. # of stores and users
Additional Pricing Details

Kibo eCommerce

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Kibo eCommerce Editions & Modules

Additional Pricing Details

Support Rating

Customer Focus

No score
No answers yet
No answers on this topic

Kibo eCommerce

Kibo eCommerce 1.0
Based on 2 answers
One positive note is that I have always been able to get someone on the phone in support whenever I have called, even at 1 AM. Getting someone on the phone is only half the battle though. In the first few months of using Mozu it often seemed that support didn’t know anymore about Mozu than we did. This has slowly started to change, but as a daily user you are likely to be on par with support in terms of knowing what to do when you encounter a problem. The support phone number is really most useful for having them put in a support ticket for you rather than typing it all out yourself and emailing it. It is very rare that the support reps are actually empowered to solve the problem at hand. Unless the issue you are having is user error, they will just take your information and pass it on the proper department. Your request or problem will then be ignored for months on end. Some day, it might actually get fixed but you are unlikely to be notified that this has happened. Most of these issues are assigned an internal ID that they use for tracking. Support is more than happy to pass this ID along, but it is useless. There is no way to actually see where the issue lies in the endless queue of similar issues.
Mickey Luongo | TrustRadius Reviewer

Implementation Rating

Customer Focus

No score
No answers yet
No answers on this topic

Kibo eCommerce

Kibo eCommerce 1.0
Based on 2 answers
At the time of our implementation Mozu did not have any processes or procedures set up around going live. We basically were forced to just wing it and hope for the best
Mickey Luongo | TrustRadius Reviewer

Alternatives Considered

Customer Focus

Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
Marlon Seijas | TrustRadius Reviewer

Kibo eCommerce

We had a custom, in-house ecommerce website before moving to Kibo. It was brittle, slow, and wasn't going to scale nearly well enough or fast enough to keep up with our requirements
Brandon Finch | TrustRadius Reviewer

Return on Investment

Customer Focus

  • With the information available, about the clients, the company can know and segment the markets and develop effective and successful marketing campaigns.
  • With the information the employee can develop more personalized relationships with the client.
  • This customer service tool facilitated the administrative processes of sales to achieve higher performance and better results in the company.
Marlon Seijas | TrustRadius Reviewer

Kibo eCommerce

  • Kibo has always delivered rapid & exceptional support to our organization
  • Kibo has been cost-competitive when considering other vendors
  • The platform continues to add value without requiring substantial additional investments
Anonymous | TrustRadius Reviewer

Screenshots

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