Customer Focus vs. MIP Fund Accounting

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Customer Focus
Score 9.6 out of 10
N/A
Customer Focus is solution that includes order management, inventory management, warehousing, CMS, E-mail marketing, CRM, and general accounting functions. E-Commerce web stores are also included in the solution.
$50
# of stores and users
MIP Fund Accounting
Score 8.7 out of 10
N/A
MIP Fund Accounting™ is a configurable fund accounting solution. The solution includes functionality for fund accounting, procurement, budgeting, payroll, human resources, timekeeping, fixed asset management, grant management, and dashboards for nonprofits and government agencies.N/A
Pricing
Customer FocusMIP Fund Accounting
Editions & Modules
Standard
$50
# of stores and users
Ultimate
$99
# of stores and users
No answers on this topic
Offerings
Pricing Offerings
Customer FocusMIP Fund Accounting
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup Fee$249 Site setup and trainingNo setup fee
Additional Details
More Pricing Information
Community Pulse
Customer FocusMIP Fund Accounting
Top Pros
Top Cons
Features
Customer FocusMIP Fund Accounting
Online Storefront
Comparison of Online Storefront features of Product A and Product B
Customer Focus
9.2
1 Ratings
17% above category average
MIP Fund Accounting
-
Ratings
Product catalog & listings9.01 Ratings00 Ratings
Product management9.01 Ratings00 Ratings
Bulk product upload10.01 Ratings00 Ratings
Branding9.01 Ratings00 Ratings
Mobile storefront9.01 Ratings00 Ratings
Product variations9.01 Ratings00 Ratings
Website integration10.01 Ratings00 Ratings
Visual customization9.01 Ratings00 Ratings
CMS9.01 Ratings00 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
Customer Focus
9.0
1 Ratings
16% above category average
MIP Fund Accounting
-
Ratings
Checkout user experience9.01 Ratings00 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
Customer Focus
8.0
1 Ratings
5% above category average
MIP Fund Accounting
-
Ratings
Personalized recommendations9.01 Ratings00 Ratings
SEO7.01 Ratings00 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
Customer Focus
9.0
1 Ratings
13% above category average
MIP Fund Accounting
-
Ratings
Shipping9.01 Ratings00 Ratings
Custom functionality9.01 Ratings00 Ratings
Best Alternatives
Customer FocusMIP Fund Accounting
Small Businesses
Shopify Plus
Shopify Plus
Score 9.0 out of 10
QuickBooks Online
QuickBooks Online
Score 8.0 out of 10
Medium-sized Companies
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
Sage Intacct
Sage Intacct
Score 8.7 out of 10
Enterprises
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
Customer FocusMIP Fund Accounting
Likelihood to Recommend
9.0
(1 ratings)
8.8
(430 ratings)
Likelihood to Renew
-
(0 ratings)
9.2
(126 ratings)
Usability
-
(0 ratings)
8.1
(100 ratings)
Availability
-
(0 ratings)
9.8
(15 ratings)
Performance
-
(0 ratings)
8.5
(86 ratings)
Support Rating
-
(0 ratings)
7.8
(99 ratings)
In-Person Training
-
(0 ratings)
10.0
(9 ratings)
Online Training
-
(0 ratings)
8.2
(7 ratings)
Implementation Rating
-
(0 ratings)
6.2
(28 ratings)
Configurability
-
(0 ratings)
8.6
(8 ratings)
Ease of integration
-
(0 ratings)
7.8
(13 ratings)
Product Scalability
-
(0 ratings)
8.7
(15 ratings)
Vendor post-sale
-
(0 ratings)
8.5
(13 ratings)
Vendor pre-sale
-
(0 ratings)
8.2
(13 ratings)
User Testimonials
Customer FocusMIP Fund Accounting
Likelihood to Recommend
Customer Focus, Inc.
Today, with a globalized competition and without truce, a company must evaluate and take into account its size, and use this to analyze which of the tools available in the market is more suited to their needs. If it is a small company, you can improve your customer service by incorporating a chat. But a company of national level must evaluate other aspects like: marketing, tastes, preferences, tendencies, etc. To achieve the effective management of relationships with our customers, this technology provides us with effective tools and easy access.
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Community Brands
I do like the check register, it is easy to access. It is also easy to access information for bank reconciliations but some entries are difficult and I have had ongoing issues with duplicated entries. Those situations coming at times when I am not really sure how I have duplicated an entry and they are somewhat intimidating. It is also somewhat difficult to delete or void erroneous entries or those that need to be otherwise corrected. I do understand that it is accounting software, but feel again that it could be a little bit more user friendly, at least from a fairly "new" user's standpoint!
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Pros
Customer Focus, Inc.
  • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
  • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
  • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
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Community Brands
  • General Ledger processing, including journal entries and reports
  • Ability to download all reports directly to Excel and PDF formats
  • Use of Grant codes to enable grant reporting by month/quarter/year
  • Ability to have multiple departments and consolidate into groups for reporting
  • Accounts Payable and Accounts Receivable cannot be out of balance
  • Multiple ways to use the product including Cloud and Classic options, Visual menu or Standard (Top of screen) menus to select processes, many options we are not using in our simple organization
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Cons
Customer Focus, Inc.
  • Cost is always an element to consider when purchasing a computer solution, both for the purchase of the software and for its maintenance, many forget about the ongoing support costs that come with software.
  • Many systems are backed up automatically through the cloud or through some other solution, but not all. So there is a good chance that the data will be lost. it is therefore necessary to take the safe backup forecasts in the event of any unforeseen occurrence and cause us an unpleasant surprise.
  • There is a difference between being served by a real person when making a phone call, to an automated attention system. Sometimes it is good to make the tasks more automatic, but it is also good to have a little personalized help to avoid losing the human value of relationships.
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Community Brands
  • With the payroll process, if there is an error in sending the stubs through email, there is no option to resend without a restore. That really needs to change.
  • Being able to void encumbrance at the same time as a PO would be an incredible time saver.
  • When processing W2 the system deletes info.
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Likelihood to Renew
Customer Focus, Inc.
No answers on this topic
Community Brands
My company is pretty dug into our current day-to-day systems that serve our operations (ServTracker, Kantime, MicroMD). Without MIP Fund Accounting, we would have no choice but to figure out a way to consolidate those three accounting/operations programs into (ideally) one program, which is basically impossible if we want to salvage any historical data. MIP Fund Accounting is a great hub to bring all those pieces together in a palatable form.
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Usability
Customer Focus, Inc.
No answers on this topic
Community Brands
I have used this system for about 12 years now and I still learning how to use it. It always surprises me how there is another report to learn to achieve my data reporting goals. It is great to have a system that you have used long enough to feel comfortable with but also a system that allows you to learn new ways to report and enter data into the system
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Reliability and Availability
Customer Focus, Inc.
No answers on this topic
Community Brands
I have rarely encountered any issues accessing MIP Fund Accounting over the years. On the rare occasions when availability was interrupted, the reasons were always found in-house when using the on-premises version. Since we have migrated to the MIP cloud, we have had no issues with availability. Any maintenance or updates are always communicated to us and are usually done outside of business hours.
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Performance
Customer Focus, Inc.
No answers on this topic
Community Brands
This software is really good as you can run reports for various funds by Revenue Code or Grant code to capture all the data you need for specific revenue streams. Like I said before, this software is amazing for the tracking of grants if you set up your chart of accounts up correctly.
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Support Rating
Customer Focus, Inc.
No answers on this topic
Community Brands
I have not reached out to MIP for technical support; however, their website offers great help resources so I can solve an issue on my own. Another team member reached out to MIP for support and was helped quickly. The transition process took longer than expected due to a lag in communication.
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In-Person Training
Customer Focus, Inc.
No answers on this topic
Community Brands
There are no specifics on what happens if you make one choice or another to know which is the best selection. This is true for JVs and AP. In training we were not given specifics of what happens when one possibility is selected over another.
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Online Training
Customer Focus, Inc.
No answers on this topic
Community Brands
Denise O'Malley provided training for the HR module when we added it to our system. Denise also gave us a demo of the EWS module which we were able to see that it would not meet our needs. She was very kind about and understanding regarding the functions we needed with a time clock system.
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Implementation Rating
Customer Focus, Inc.
No answers on this topic
Community Brands
Don't waste your time with MIP. There are plenty of other softwares out there that will do the job better. Do your homework. Get references from actual users. Make sure that what you choose will truly integrate. Make sure that there is local support. Get training. You will be glad that you passed this one by. Trust me.
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Alternatives Considered
Customer Focus, Inc.
Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
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Community Brands
The HRA used RealPage (I'm not sure if it is actually the one listed above), and it did not work well. I'm not sure if it wasn't set up well, designed for larger property management companies, or just not good software, but it did not suit our needs at all. We chose a different property management software and MIP for our accounting. We used Quickbooks for Heartland Lakes, but as our business is expanding and we needed a better true fund accounting software, we chose AccuFund to start with, but it was difficult to get set up how we needed. We did not trust the information we were getting out of it, and it wasn't easily customizable to what we needed. We canceled that software and chose MIP.
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Scalability
Customer Focus, Inc.
No answers on this topic
Community Brands
The flexibility to create certain features are helpful and are designed to be easier on MIP Accounting Cloud. It has been easier than the MIP Accounting classic version. I may have not fully utilized the software to deploy across multiple departments other than generating revenue reports or expenses. As well as developing budget worksheets for our departments. Which are great as it is, but have not gone farther than that.
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Return on Investment
Customer Focus, Inc.
  • With the information available, about the clients, the company can know and segment the markets and develop effective and successful marketing campaigns.
  • With the information the employee can develop more personalized relationships with the client.
  • This customer service tool facilitated the administrative processes of sales to achieve higher performance and better results in the company.
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Community Brands
  • MIP has allowed us to break down our costs even further to be able to improve our use of funding.
  • I'm looking forward to streamlining our accounting processes even further as I learn more about the possibilities with MIP.
  • As we fundraise for specific projects, we are able to track income and expenses by project to give our donors true numbers on how the money was used.
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ScreenShots

MIP Fund Accounting Screenshots

Screenshot of MIP Advance™ Dashboards with drilldownScreenshot of MIP™ Transactions WorkflowScreenshot of MIP DashboardsScreenshot of MIP DashboardsScreenshot of MIP Dashboard drilldownScreenshot of MIP Transactions