Customer Focus vs. Zoho Books

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Customer Focus
Score 9.6 out of 10
N/A
Customer Focus is solution that includes order management, inventory management, warehousing, CMS, E-mail marketing, CRM, and general accounting functions. E-Commerce web stores are also included in the solution.
$50
# of stores and users
Zoho Books
Score 8.4 out of 10
N/A
Zoho Books is an accounting solution that is designed to help small businesses manage their finances. This solution includes dashboards and a wide variety of reports. Business users can automate tasks and set up custom workflows. The vendor offers a 14 day free trial.
$0
For businesses with turnover <50K USD per annum
Pricing
Customer FocusZoho Books
Editions & Modules
Standard
$50
# of stores and users
Ultimate
$99
# of stores and users
Free
$0
For businesses with turnover <50K USD per annum
Standard
$15
Per Organization/Month, Billed Annually
Professional
$40
Per Organization/Month, Billed Annually
Premium
$60
Per Organization/Month, Billed Annually
Offerings
Pricing Offerings
Customer FocusZoho Books
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
YesNo
Entry-level Setup Fee$249 Site setup and training$15 Per Organization/Month, Billed Annually
Additional DetailsZoho Books is available for both monthly and yearly plans. Users who sign up for the annual plan get a discount.
More Pricing Information
Features
Customer FocusZoho Books
Online Storefront
Comparison of Online Storefront features of Product A and Product B
Customer Focus
9.2
1 Ratings
17% above category average
Zoho Books
-
Ratings
Product catalog & listings9.01 Ratings00 Ratings
Product management9.01 Ratings00 Ratings
Bulk product upload10.01 Ratings00 Ratings
Branding9.01 Ratings00 Ratings
Mobile storefront9.01 Ratings00 Ratings
Product variations9.01 Ratings00 Ratings
Website integration10.01 Ratings00 Ratings
Visual customization9.01 Ratings00 Ratings
CMS9.01 Ratings00 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
Customer Focus
9.0
1 Ratings
16% above category average
Zoho Books
-
Ratings
Checkout user experience9.01 Ratings00 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
Customer Focus
8.0
1 Ratings
5% above category average
Zoho Books
-
Ratings
Personalized recommendations9.01 Ratings00 Ratings
SEO7.01 Ratings00 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
Customer Focus
9.0
1 Ratings
12% above category average
Zoho Books
-
Ratings
Shipping9.01 Ratings00 Ratings
Custom functionality9.01 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Customer Focus
-
Ratings
Zoho Books
6.9
15 Ratings
0% above category average
API for custom integration00 Ratings6.915 Ratings
Security
Comparison of Security features of Product A and Product B
Customer Focus
-
Ratings
Zoho Books
9.9
24 Ratings
23% above category average
Single sign-on capability00 Ratings10.019 Ratings
Role-based user permissions00 Ratings9.823 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
Customer Focus
-
Ratings
Zoho Books
8.9
23 Ratings
18% above category average
Dashboards00 Ratings8.923 Ratings
Standard reports00 Ratings8.922 Ratings
Custom reports00 Ratings9.01 Ratings
General Ledger and Configurable Accounting
Comparison of General Ledger and Configurable Accounting features of Product A and Product B
Customer Focus
-
Ratings
Zoho Books
8.8
24 Ratings
19% above category average
Accounts payable00 Ratings8.922 Ratings
Accounts receivable00 Ratings9.023 Ratings
Cash management00 Ratings8.021 Ratings
Bank reconciliation00 Ratings7.821 Ratings
Expense management00 Ratings8.022 Ratings
Time tracking00 Ratings7.914 Ratings
Multi-currency support00 Ratings10.013 Ratings
Regulations compliance00 Ratings10.011 Ratings
Self-service portal00 Ratings10.015 Ratings
Inventory Management
Comparison of Inventory Management features of Product A and Product B
Customer Focus
-
Ratings
Zoho Books
7.9
13 Ratings
17% above category average
Inventory tracking00 Ratings8.913 Ratings
Automatic reordering00 Ratings7.07 Ratings
Order Management
Comparison of Order Management features of Product A and Product B
Customer Focus
-
Ratings
Zoho Books
9.4
21 Ratings
27% above category average
Pricing00 Ratings8.918 Ratings
Order entry00 Ratings9.017 Ratings
Credit card processing00 Ratings10.018 Ratings
Cost of goods sold00 Ratings9.917 Ratings
Best Alternatives
Customer FocusZoho Books
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Shopify Plus
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Score 9.0 out of 10
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Score 9.2 out of 10
Medium-sized Companies
IBM Digital Commerce
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Score 9.0 out of 10
Accounting Seed
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Score 8.4 out of 10
Enterprises
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Score 9.0 out of 10
Oracle Fusion Cloud ERP
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User Ratings
Customer FocusZoho Books
Likelihood to Recommend
9.0
(1 ratings)
8.5
(25 ratings)
Usability
-
(0 ratings)
9.6
(7 ratings)
Support Rating
-
(0 ratings)
5.3
(5 ratings)
User Testimonials
Customer FocusZoho Books
Likelihood to Recommend
Customer Focus, Inc.
Today, with a globalized competition and without truce, a company must evaluate and take into account its size, and use this to analyze which of the tools available in the market is more suited to their needs. If it is a small company, you can improve your customer service by incorporating a chat. But a company of national level must evaluate other aspects like: marketing, tastes, preferences, tendencies, etc. To achieve the effective management of relationships with our customers, this technology provides us with effective tools and easy access.
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Zoho
If using other cloud applications and you wish to create Zoho Books transactions via APIs, Zoho Books is great. The overall UI and flow of the application are great. If you need a detailed job cost accounting solution and robust reporting there is some room for improvement here.
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Pros
Customer Focus, Inc.
  • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
  • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
  • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
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Zoho
  • Zoho Books invoicing and receipting features are second to none. We find it easy to quickly invoice clients and add items to their bills and also for our own receipting internally.
  • The accounting features are great for our accounting team to be able to see where we are financially and how the business is doing.
  • The ability to add contacts and run a mini CRM channel with clients within Zoho is invaluable. Since we use this in conjunction with our other CRM channels, it helps to have a centralized place to follow up and see through a sales funnel.
  • Zoho Books allows us to take payments from clients around the globe a feature we didn't have when we used another accounting system.
  • The pricing for Zoho Books is fairly reasonable for an SME organization which is a great for us as it pays itself back many times over every month.
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Cons
Customer Focus, Inc.
  • Cost is always an element to consider when purchasing a computer solution, both for the purchase of the software and for its maintenance, many forget about the ongoing support costs that come with software.
  • Many systems are backed up automatically through the cloud or through some other solution, but not all. So there is a good chance that the data will be lost. it is therefore necessary to take the safe backup forecasts in the event of any unforeseen occurrence and cause us an unpleasant surprise.
  • There is a difference between being served by a real person when making a phone call, to an automated attention system. Sometimes it is good to make the tasks more automatic, but it is also good to have a little personalized help to avoid losing the human value of relationships.
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Zoho
  • Zoho Books is only available in Texas and California. There is no integration allowed for paying employee expenses. The absolute worst aspect is the fact that if you make even the slightest error in data input there is no backing up. You cannot undo an error.
  • The system does not allow change once implemented, so you must get every one of your beginning balances perfect. The practice of Journal Entries is cumbersome. When reconciling, Zoho Books has adopted a number of required steps that significantly overcomplicate reconciliation using practices that are not consistent with general accounting principles in the US.
  • On the customer side, you must look in two places to see the beginning balance and the current receivables that might exist for current invoicing.
  • The way the system works, you must avoid having much trust with the balances depicted. So far, it appears that Zoho Books uses what we called in school "that new math."
  • It would be terrifying to rely on this bookkeeping system to support an IRS Audit. The system violates too many fundamental accounting principles.
  • The software is used by so few people that there is concern that we might never find a skilled bookkeeper.
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Usability
Customer Focus, Inc.
No answers on this topic
Zoho
Customization is the biggest struggle for us and most of the time we need to involve a tech person. The chat support is a great feature and very helpful. It would be great to be able to customize and create invoices and correspondence (templates) such are reminders in multiple languages within one organization. The currency (USD) would be the same. We have clients in different countries that don't speak English but pay in USD.
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Support Rating
Customer Focus, Inc.
No answers on this topic
Zoho
The support team feels very disjointed. We have filtered through a number of "lead" contacts and are frequently spammed by other Zoho members. Once getting an appropriate support contact on the phone - the team is very helpful, it just takes a lot of hoop jumping to get there. We actually unsubscribed from their support package as we were not getting the value we were looking for.
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Alternatives Considered
Customer Focus, Inc.
Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
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Zoho
We had a lot of problems with Exact Online, support-wise and price-wise. So Zoho Books wins on every point there. While Exact offers way more options, it tends to be really slow... and complex. Again Zoho Books wins. If you want an easy-to-use tool and not pay a lot of money, or if you are a small administration office with a few clients, this tool will be perfect for you.
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Return on Investment
Customer Focus, Inc.
  • With the information available, about the clients, the company can know and segment the markets and develop effective and successful marketing campaigns.
  • With the information the employee can develop more personalized relationships with the client.
  • This customer service tool facilitated the administrative processes of sales to achieve higher performance and better results in the company.
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Zoho
  • Integration: Zoho Books offers out of the box integrations to extend the functionality and connect with the applications you love like MailChimp, Microsoft Outlook, PandaDoc, and Quickbooks, etc.
  • Flexibility makes Zoho Books great!
  • Since I can use forecast reports, I can create customizable sales forecast data from the dashboard to accurately measure revenue forecasts and establish sales quotas.
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ScreenShots

Zoho Books Screenshots

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