What users are saying about
79 Ratings
5 Ratings
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Score 9.3 out of 100
79 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Customer Focus

Customer Focus has an excellent performance as the lead manager of sales and customer service follow-up. This platform is great for all those companies that need more punctual administration for customer requirements during the process of selling or acquiring a service. Customer Focus offers an inventory management system, order management and also offers a great CRM, with which you can get excellent results if you combine these three functionalities. This platform offers an excellent communication service with clients, which helps to create a really great relationship between the company and the client.
Carmen Rodriguez | TrustRadius Reviewer

Zoho Books

The biggest pro is that everyone can easily use Zoho Books. Secondly I would say Zoho Books is the world's best accounting software which is very helpful by helping me in managing money flowing in or flowing outside of our organization. It has played a key role in making our decision making power strong.
Markus Melton | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Customer Focus
9.4
Zoho Books
Product catalog & listings
Customer Focus
10.0
Zoho Books
Product management
Customer Focus
8.0
Zoho Books
Bulk product upload
Customer Focus
10.0
Zoho Books
Branding
Customer Focus
9.0
Zoho Books
Mobile storefront
Customer Focus
10.0
Zoho Books
Product variations
Customer Focus
10.0
Zoho Books
Website integration
Customer Focus
10.0
Zoho Books
Visual customization
Customer Focus
8.0
Zoho Books
CMS
Customer Focus
10.0
Zoho Books

Online Shopping Cart

Customer Focus
9.5
Zoho Books
Abandoned cart recovery
Customer Focus
9.0
Zoho Books
Checkout user experience
Customer Focus
10.0
Zoho Books

Online Payment System

Customer Focus
8.0
Zoho Books
eCommerce security
Customer Focus
8.0
Zoho Books

eCommerce Marketing

Customer Focus
9.7
Zoho Books
Promotions & discounts
Customer Focus
10.0
Zoho Books
Personalized recommendations
Customer Focus
9.0
Zoho Books
SEO
Customer Focus
10.0
Zoho Books

eCommerce Business Management

Customer Focus
9.2
Zoho Books
Multi-site management
Customer Focus
8.0
Zoho Books
Order processing
Customer Focus
10.0
Zoho Books
Inventory management
Customer Focus
10.0
Zoho Books
Shipping
Customer Focus
9.0
Zoho Books
Custom functionality
Customer Focus
9.0
Zoho Books

Customization

Customer Focus
Zoho Books
6.1
API for custom integration
Customer Focus
Zoho Books
6.1

Security

Customer Focus
Zoho Books
7.0
Single sign-on capability
Customer Focus
Zoho Books
7.7
Role-based user permissions
Customer Focus
Zoho Books
6.3

Reporting & Analytics

Customer Focus
Zoho Books
8.0
Dashboards
Customer Focus
Zoho Books
7.1
Standard reports
Customer Focus
Zoho Books
7.9
Custom reports
Customer Focus
Zoho Books
9.0

General Ledger and Configurable Accounting

Customer Focus
Zoho Books
6.9
Accounts payable
Customer Focus
Zoho Books
7.2
Accounts receivable
Customer Focus
Zoho Books
7.2
Cash management
Customer Focus
Zoho Books
6.7
Bank reconciliation
Customer Focus
Zoho Books
6.5
Expense management
Customer Focus
Zoho Books
7.0
Time tracking
Customer Focus
Zoho Books
6.4
Multi-currency support
Customer Focus
Zoho Books
7.5
Regulations compliance
Customer Focus
Zoho Books
6.3
Self-service portal
Customer Focus
Zoho Books
7.1

Inventory Management

Customer Focus
Zoho Books
7.1
Inventory tracking
Customer Focus
Zoho Books
7.1
Automatic reordering
Customer Focus
Zoho Books
7.1

Order Management

Customer Focus
Zoho Books
6.9
Pricing
Customer Focus
Zoho Books
6.4
Order entry
Customer Focus
Zoho Books
7.3
Credit card processing
Customer Focus
Zoho Books
7.2
Cost of goods sold
Customer Focus
Zoho Books
6.6

Pros

Customer Focus

  • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
  • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
  • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
Marlon Seijas | TrustRadius Reviewer

Zoho Books

  • Zoho Books invoicing and receipting features are second to none. We find it easy to quickly invoice clients and add items to their bills and also for our own receipting internally.
  • The accounting features are great for our accounting team to be able to see where we are financially and how the business is doing.
  • The ability to add contacts and run a mini CRM channel with clients within Zoho is invaluable. Since we use this in conjunction with our other CRM channels, it helps to have a centralized place to follow up and see through a sales funnel.
  • Zoho Books allows us to take payments from clients around the globe a feature we didn't have when we used another accounting system.
  • The pricing for Zoho Books is fairly reasonable for an SME organization which is a great for us as it pays itself back many times over every month.
Nathan Sichilongo | TrustRadius Reviewer

Cons

Customer Focus

  • Customer Focus is not able to integrate with our email marketing system, therefore, it is more complicated for us to use the data collected on this platform, to be able to obtain results in our email commerce.
  • The process of setting up automated responses for clients is a bit complex. It is not the typical software that is configured in a couple of weeks, I had complications when configuring the automated responses for the clients' requirements.
Carmen Rodriguez | TrustRadius Reviewer

Zoho Books

  • When converting to Zoho Books from another accounting software, this seemed a bit difficult but this process is never easy.
  • There are certain restrictions within modules (estimates/sales orders/invoices/payments) that make it difficult to edit transactions. In many ways this is good, but different from what we have experienced with other accounting software solutions.
Anonymous | TrustRadius Reviewer

Usability

Customer Focus

No score
No answers yet
No answers on this topic

Zoho Books

Zoho Books 6.9
Based on 4 answers
Some features lack of depth in its functionalities as they give the impression that they are incomplete or half-way developed, so it is necessary to optimize some features already present in the software so that it can provide maximum performance and provide a real value to the software. It should be noted that there is a steep in the learning curve when using Zoho Books especially if you are a user who comes from using another accounting software, so you will have to get used to its workflow and operation.
Markus Melton | TrustRadius Reviewer

Support Rating

Customer Focus

No score
No answers yet
No answers on this topic

Zoho Books

Zoho Books 5.1
Based on 4 answers
The people are great. They follow the party line when working with us. There is clearly no intent to provide integration to the employee expenseThere is no intent to make the bank reconciliations system work in a manner consistent with US Accounting principles. There is no intent make the payroll system one that can easily cut a paycheck. Which brings up the fact that adjusting the printing on a check is very laborious and you only get close. You cannot get perfect
Mike James | TrustRadius Reviewer

Alternatives Considered

Customer Focus

Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
Marlon Seijas | TrustRadius Reviewer

Zoho Books

We had a lot of problems with Exact Online, support-wise and price-wise. So Zoho Books wins on every point there. While Exact offers way more options, it tends to be really slow... and complex. Again Zoho Books wins. If you want an easy-to-use tool and not pay a lot of money, or if you are a small administration office with a few clients, this tool will be perfect for you.
Mike Koolwijk | TrustRadius Reviewer

Return on Investment

Customer Focus

  • Better interaction with clients, I managed to obtain a perfect communication with each client who agreed to the acquisition of our banking services.
  • Better order and inventory management for my entire company. I managed to manage all customer orders in the same panel, in addition, this made it easier to meet the requirements of each order.
  • Visualization of the interests of the clients. Customer Focus did not provide detailed reports on what kinds of products or services have attracted the most attention from customers.
Carmen Rodriguez | TrustRadius Reviewer

Zoho Books

  • Integration: Zoho Books offers out of the box integrations to extend the functionality and connect with the applications you love like MailChimp, Microsoft Outlook, PandaDoc, and Quickbooks, etc.
  • Flexibility makes Zoho Books great!
  • Since I can use forecast reports, I can create customizable sales forecast data from the dashboard to accurately measure revenue forecasts and establish sales quotas.
Cedric Haynes | TrustRadius Reviewer

Screenshots

Customer Focus

Pricing Details

Customer Focus

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$249*

* Site setup and training

Customer Focus Editions & Modules

Edition
Standard$501
Ultimate$991
  1. # of stores and users
Additional Pricing Details

Zoho Books

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
$15*

* Per Organization/Month, Billed Annually

Zoho Books Editions & Modules

Edition
Standard$151
Professional$401
Premium$601
Free$02
  1. Per Organization/Month, Billed Annually
  2. For businesses with turnover <50K USD per annum
Additional Pricing Details
Zoho Books is available for both monthly and yearly plans. Users who sign up for the annual plan get a discount.

Rating Summary

Likelihood to Recommend

Customer Focus
9.0
Zoho Books
8.1

Usability

Customer Focus
Zoho Books
6.9

Support Rating

Customer Focus
Zoho Books
5.1

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