CustomerAdvocacy.com vs. Zuberance

It works with your existing in-app messages and emails to give you the unique ability to be able to send personalised, automated, non-spammy recommendations and feedback based on real user activity. Allowed us to test and learn along the way and it's flexible enough to cope with anything we've thrown at it.

Incentivized

Zuberance is a web-based system that incentivizes existing customers and increases the number of brand advocates praising your product. It helped to increase the number of customers. They have become our army of advocates, spreading the news about new products, promotions, and more. Zuberance offers companies the opportunity to add testimonials and brand messages to their digital presence. Excellent marketing strategies with good incentives to increase customer loyalty. It is incredibly reliable as advocates are identified not only through word of mouth but also through valid points like emails to customers. Feedback is an absolute breeze. Zuberance provides consultative expertise and guides us in every step. It is very creative, dedicated, and responsive and has a very comprehensive Advocate marketing system.

Incentivized

• Easy to use
• Easy to implement
• Easy to integrate
• Secure and Reliable

Incentivized

• Reporting is first class.
• SEO suggestions are great.
• The interface is easy to use.

Incentivized

• It is little slow
• Sometimes lags in reporting
• Pricing is little high

Incentivized

• During the testing, no missing functionality was noticed.
• Nevertheless, consumer advocacy for business demand could have been improved in terms of option availability.
• The rest of what is available is adequate to meet the expectations, however future demands needs would be a future challenge to modify and update the existing internal functionality.

Incentivized

An area I found with an opportunity for improvement is the structure of
challenges, I find it somewhat rigid. The activities that are often
produced all have the same structure and can look a little boring after a
while from the advocates point of view. It would be nice if activities
can be more visually diverse but the way the
information is structured. If there are options to allow activities to
be formatted, allowing more visual diversity that's why we shifted to CustomerAdocacy.com.

Incentivized

Great platform to use to engage and [communicate] your advocates. Zuberance is the right partner for you if you're right to comment to customers. Zuberance does the heavy lifting, it's on you to figure out your goals and needs as you know [the] customers and work it in the best.

Incentivized

• Compatible with other tools
• The best thing about the app is how easy it is to quickly target challenges for a
• specific subset of our customers.
• The customer service we received when implementing the software was incredible. we have not had to contact customer service for any product flaws or issues yet. Badges & rewards are a nice touch as well.

Incentivized

• With Zuberance, we have been able to expand our customer base very positively, which has helped us to achieve sales because we are constantly generating and obtaining new leads.
• In the last quarter of using Zuberance, the results have been promising, showing that our return on investment has increased threefold since the service was introduced.

Incentivized