What users are saying about
19 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.8 out of 100
Based on 19 reviews and ratings
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 6.2 out of 100
Based on 7 reviews and ratings
Attribute Ratings
- RegOnline by Cvent (Discontinued) is rated higher in 2 areas: Likelihood to Recommend, Support Rating
Likelihood to Recommend
8.0
RegOnline by Cvent (Discontinued)
80%
6 Ratings
6.2
Regpack
62%
5 Ratings
Usability
RegOnline by Cvent (Discontinued)
N/A
0 Ratings
7.3
Regpack
73%
1 Rating
Support Rating
10.0
RegOnline by Cvent (Discontinued)
100%
2 Ratings
7.9
Regpack
79%
4 Ratings
Likelihood to Recommend
RegOnline by Cvent (Discontinued)
RegOnline is a great tool for multi-track events. It is very user friendly and the software makes it easy to set up multiple tracks. It's even easy to check the progress of your event and make changes without impacting the registration process. The ability to collect data that can be taken back to the C-suite is also nice.
SafetyFestMT Coordinator
Montana Department of Labor & IndustryGovernment Relations, 501-1000 employees
Regpack
RegPack and the RegPack Customer Service team have just been awesome! We work in a very niche market, and RegPack has assisted us in providing a complete service to our clients in an attractive and user-friendly way. And, where and when we do hit speed bumps, RegPack's team has always been at the ready to hold our hands and walk us through. They are super helpful, super responsive, and proactive at every step.
Program Manager, Europe
Austral Education GroupEducation Management, 51-200 employees
Pros
RegOnline by Cvent (Discontinued)
- RegOnline is able to handle credit card payments, cashing out once per month by sending a check to me (paid to the university) via mail. This was the main reason that we needed the site, and it is it's best feature.
- Customizable options were added this year, and though a little confusing at first they have been great at adding additional details in headers on pages (on pages that I formerly was unable to provide additional instructions).
- The registration system itself has been useful for managing registrants, and being able to easily update those who still chose to pay 'offline' via check or wire transfer (allowing me to still easily see all paid participants).

Verified User
Administrative Assistant in Research & Development
Higher Education Company, 5001-10,000 employeesRegpack
- Provides e-signature
- Provides terms and conditions.
- Easily add multiple sessions with time, date and required paperwork.
Museum Experience Director
Aerospace Museum of CaliforniaEducation Management, 1-10 employees
Cons
RegOnline by Cvent (Discontinued)
- You can't easily access a registration unless you click on the edit pencil. It appears that the title of the event is linked but if you click on it you always get an error message. This appearance of being linked should be removed because it causes frustration. Same with the event number. It appears to be a link that can be opened but it goes to the same error message.
- RegOnline did a big change about 18 months ago which wreaked havoc with registrations. A lot of functionality was lost and it took about a year for them to recover from that. At that time, our education and conferences department got so frustrated, we starting using another registration platform which was not a good experience either and then in early 2018 switched to Cvent.
- It isn't easy to get in touch with support.

Verified User
Administrative Assistant in Information Technology
Hospital & Health Care Company, 11-50 employeesRegpack
- Waitlists - this part of the system doesn’t work like we are used to BUT Regpack is working with us on how to fix it and make it work for us.
- Payment Method - users can’t change their payment methods on their own.

Verified User
Account Manager in Other
Non-profit Organization Management Company, 51-200 employeesPricing Details
RegOnline by Cvent (Discontinued)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Regpack
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Usability
RegOnline by Cvent (Discontinued)
No score
No answers yet
No answers on this topic
Regpack
Regpack 7.3
Based on 1 answer
It can be time consuming to start a new project, however it's nice that you can duplicate a project and edit from there. I think that while some of the setup takes a while, once it's running smoothly it's definitely worth the cost and time and will pay for itself quickly.
Museum Experience Director
Aerospace Museum of CaliforniaEducation Management, 1-10 employees
Support Rating
RegOnline by Cvent (Discontinued)
RegOnline by Cvent (Discontinued) 10.0
Based on 2 answers
We've never had an issue they couldn't resolve in one phone call.

Verified User
Employee in Information Technology
Education Management Company, 201-500 employeesRegpack
Regpack 7.9
Based on 4 answers
There is no way to speak to a human representative, and that sucks. E-mail support is effective but takes 24 hours to respond. That can feel like a L O N G time when there is a problem that needs attention.
Owner
Stone Mountain AdventuresRecreational Facilities & Services, 11-50 employees
Alternatives Considered
RegOnline by Cvent (Discontinued)
The Department also uses RegFox for training events as well as conferences. One of the main reasons they use RegFox is because of the price, it only charges $0.99 per registration whereas RegOnline charges $3.55 per registration. Because we are a state agency, that can make a big difference to our budget. That being said it is easier to build multi-track events in RegOnline.
SafetyFestMT Coordinator
Montana Department of Labor & IndustryGovernment Relations, 501-1000 employees
Regpack
We have [switched] to league magic which is built for sports management.
President/ Registar
Countryside Jr. CougarsNon-profit Organization Management, 201-500 employees
Return on Investment
RegOnline by Cvent (Discontinued)
- Everyone has been incredibly happy being able to pay on credit card! Prior to RegOnline, our only payment options were by check, money order, or wire transfer. I personally had to deposit many, many more personal checks to the university on behalf of participants. So participants have been happy with the credit card option (it was requested by many every year until the switch to RegOnline), but it also has been very helpful at saving me time as well.
- The negative impact has been that we had a free registration page set up prior to RegOnline, that we dropped fully. So while some participants still pay by check or wire transfer, we still must pay the 'per participant' fee even for participants not paying through RegOnline.

Verified User
Administrative Assistant in Research & Development
Higher Education Company, 5001-10,000 employeesRegpack
- Our ROI has been totally positive with RegPack. While it is not the cheapest option on the market, it's $$ to quality is second to none. We have been particularly impressed with the level of assistance that we receive from their team—any and every question, query, doubt has been addressed, and a solution has been found.
Program Manager, Europe
Austral Education GroupEducation Management, 51-200 employees