CyberCPR vs. ServiceNow Security Operations

[We use CyberCPR] for investigations on IT that are totally compromised. Using the cloud solution, you can be up and running in minutes with the advantage of being able to access the tool from anywhere on the internet. New users are onboarded quickly and can pick it up fast. It scales well from 3 users to 500 and the server load looks low.

Tight integration across ticketing, CMDB and ServiceNow Security Operations workflows automation module definitely stand out. In addition, the mean time to detection has reduced in my organization leading to a more efficient security operations with less burnout.

Incentivized

• Clean UI
• Easy to use
• Fast user onboarding
• Managed communications well

• Automatically creates a ticket for security incidents.
• Complete root cause Analysis of the problem.
• Ability to provide more knowledge because of threat intelligence.

Incentivized

• API development has been a long time coming

• Even though I mentioned that we built incident response playbooks, we found the learning curve to be steep, having drag and drop or something similar to this would be appreciated

Incentivized

Seamless integration across modules mentioned in the previous sections along with the ability to automate security workflows are the main reasons.

Incentivized

It's simpler to use, doesn't cost vast sums (it's about 1/10 of the others looked at). Users like the cleaner UI and it's not complicated

Instead of integrating Spunk to ServiceNow ticketing and asset tool, I was able to get a native built in integration across ServiceNow modules and this helped a lot.

Incentivized

• It's low cost means the ROI is higher
• The security means when needed, its there and ready to be used.
• The deployment options mean you can choose one to match budget.

• Positive ROI since most of the security incidents can be closed via a security centre.

Incentivized