C-Zentrix Contact Center vs. Genesys Multicloud CX (discontinued)
C-Zentrix Contact Center vs. Genesys Multicloud CX (discontinued)
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
C-Zentrix Contact Center | N/A | CZ Contact Centre, from C-Zentrix headquartered in Gurgaon, is available both on premise and on cloud. It is scalable and customisable to suit contact centers at businesses of all sizes, with different product suites made available to large enterprises, and smaller SMBs. | N/A | |
Genesys Multicloud CX (discontinued) | N/A | Genesys Multicloud CX (formerly Genesys Engage, or PureEngage) is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations. | N/A |
C-Zentrix Contact Center | Genesys Multicloud CX (discontinued) | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
C-Zentrix Contact Center | Genesys Multicloud CX (discontinued) | |
---|---|---|
Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
|
C-Zentrix Contact Center | Genesys Multicloud CX (discontinued) | ||||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Contact Center Software |
| ||||||||||||||||||||||||||||||||||||||||||
Workforce Optimization (WFO) |
|
C-Zentrix Contact Center | Genesys Multicloud CX (discontinued) | |
---|---|---|
Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
C-Zentrix Contact Center | Genesys Multicloud CX (discontinued) | |
---|---|---|
Likelihood to Recommend | - (0 ratings) | 7.7 (147 ratings) |
Likelihood to Renew | - (0 ratings) | 8.0 (26 ratings) |
Usability | - (0 ratings) | 6.9 (18 ratings) |
Availability | - (0 ratings) | 8.0 (4 ratings) |
Performance | - (0 ratings) | 7.1 (4 ratings) |
Support Rating | - (0 ratings) | 8.7 (21 ratings) |
In-Person Training | - (0 ratings) | 8.1 (3 ratings) |
Online Training | - (0 ratings) | 7.3 (2 ratings) |
Implementation Rating | - (0 ratings) | 3.8 (11 ratings) |
Configurability | - (0 ratings) | 6.5 (3 ratings) |
Ease of integration | - (0 ratings) | 2.1 (4 ratings) |
Product Scalability | - (0 ratings) | 7.3 (4 ratings) |
Vendor post-sale | - (0 ratings) | 7.3 (2 ratings) |
Vendor pre-sale | - (0 ratings) | 7.3 (2 ratings) |
C-Zentrix Contact Center | Genesys Multicloud CX (discontinued) | |
---|---|---|
Likelihood to Recommend | C-Zentrix No answers on this topic | Discontinued Products |
Pros | C-Zentrix No answers on this topic | Discontinued Products |
Cons | C-Zentrix No answers on this topic | Discontinued Products |
Likelihood to Renew | C-Zentrix No answers on this topic | Discontinued Products |
Usability | C-Zentrix No answers on this topic | Discontinued Products |
Reliability and Availability | C-Zentrix No answers on this topic | Discontinued Products |
Performance | C-Zentrix No answers on this topic | Discontinued Products |
Support Rating | C-Zentrix No answers on this topic | Discontinued Products |
In-Person Training | C-Zentrix No answers on this topic | Discontinued Products |
Online Training | C-Zentrix No answers on this topic | Discontinued Products |
Implementation Rating | C-Zentrix No answers on this topic | Discontinued Products |
Alternatives Considered | C-Zentrix No answers on this topic | Discontinued Products |
Scalability | C-Zentrix No answers on this topic | Discontinued Products |
Return on Investment | C-Zentrix No answers on this topic | Discontinued Products |
ScreenShots | Genesys Multicloud CX (discontinued) Screenshots |