What users are saying about
7 Ratings
2 Ratings
7 Ratings
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Score 8 out of 100
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.9 out of 100

Feature Set Ratings

  • GoContact ranks higher in 2 feature sets: Contact Center Software, Workforce Optimization (WFO)

Contact Center Software

8.0

Eclipse CMS4

80%
9.4

GoContact

94%
GoContact ranks higher in 13/13 features

Agent dashboard

8.0
80%
1 Rating
8.9
89%
2 Ratings

Validate callers

8.0
80%
1 Rating
9.9
99%
2 Ratings

Outbound response

8.0
80%
1 Rating
9.1
91%
2 Ratings

Call forwarding

8.0
80%
1 Rating
8.9
89%
2 Ratings

Click-to-call (CTC)

8.0
80%
1 Rating
9.0
90%
1 Rating

Warm transfer

8.0
80%
1 Rating
9.9
99%
2 Ratings

Predictive dialing

8.0
80%
1 Rating
10.0
100%
2 Ratings

Interactive voice response

8.0
80%
1 Rating
9.1
91%
2 Ratings

REST APIs

8.0
80%
1 Rating
10.0
100%
1 Rating

Call scripts

8.0
80%
1 Rating
9.0
90%
2 Ratings

Call tracking

8.0
80%
1 Rating
9.0
90%
2 Ratings

Multichannel integration

8.0
80%
1 Rating
9.0
90%
2 Ratings

CRM software integration

8.0
80%
1 Rating
9.9
99%
2 Ratings

Workforce Optimization (WFO)

8.0

Eclipse CMS4

80%
9.4

GoContact

94%
GoContact ranks higher in 9/9 features

Inbound call routing

8.0
80%
1 Rating
9.8
98%
2 Ratings

Omnichannel inbound routing

8.0
80%
1 Rating
9.8
98%
2 Ratings

Recording

8.0
80%
1 Rating
9.0
90%
2 Ratings

Quality management

8.0
80%
1 Rating
10.0
100%
1 Rating

Call analytics

8.0
80%
1 Rating
8.9
89%
2 Ratings

Historical reporting

8.0
80%
1 Rating
9.0
90%
2 Ratings

Live reporting

8.0
80%
1 Rating
9.0
90%
2 Ratings

Customer surveys

8.0
80%
1 Rating
9.0
90%
1 Rating

Customer interaction analytics

8.0
80%
1 Rating
10.0
100%
1 Rating

Attribute Ratings

  • GoContact is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

Eclipse CMS4

80%
2 Ratings
9.9

GoContact

99%
2 Ratings

Usability

Eclipse CMS4

N/A
0 Ratings
8.0

GoContact

80%
1 Rating

Support Rating

Eclipse CMS4

N/A
0 Ratings
10.0

GoContact

100%
1 Rating

Likelihood to Recommend

Datatrack

It is a call management software that helps us understand and manage important services for our customers with call management, alarm management and remote access with maximum focus. It is a fundamental service in our organization to streamline business processes in the most intelligent and secure way possible, obtaining automatic reports managing call volumes, response times and routing.
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GoContact

GoContact is a good choice for medium and larger contact centers who deal with more than 2k calls per day for example. This software is a leader in managing Outbound Campaigns and it's easy to use. It's also suitable if you don't have a CRM and want to manage tickets and omnichannel customer service. If you just want an easy to use and easy to setup software and just making occasional outbound calls there's cheaper solutions.
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Pros

Datatrack

  • It is the mainly used IDE for JAVA developers.
  • It has good integration with most source control software products like Perforce, GIT, RTC or even TFS.
  • Relatively nice user interface.
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GoContact

  • Outbound Campaings
  • Dashboards
  • Scripting
Read full review

Cons

Datatrack

  • Datatrack Eclipse CMS4 It is a call system that offers the ease of managing service systems for our clients through flexible and intuitive features, a secure and intelligent platform that provides immediate solutions and excellent services.
Read full review

GoContact

  • External SIP Phone method
  • Managing DDI's
  • Workforce Management
Read full review

Pricing Details

Eclipse CMS4

Starting Price

Editions & Modules

Eclipse CMS4 editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    GoContact

    Starting Price

    Editions & Modules

    GoContact editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      Datatrack

      No answers on this topic

      GoContact

      Every user adapts quicky to the workspace and functionality but technically it should be easier to deal with the soft phone configuration. Team Leaders and Business Managers can get all the information they need to make decisions with a high level of usability. GoContact should think about bringing their software to an app version like their competition is doing.
      Read full review

      Support Rating

      Datatrack

      No answers on this topic

      GoContact

      Their support was in fact an extension of my team since day 1 and helped us in a big way with training, set up and solving operational doubts and issues in a fast and truly interested way. Personally, I had an account manager 24/7 at my disposal without any additional charge or something. They also care about our business and provide tips so we can get better results.
      Read full review

      Alternatives Considered

      Datatrack

      Read full review

      GoContact

      Since I was looking for a solution that allowed me to move about 50 door-to-door sellers to remote telemarketing work I needed a solution that was easy and fast to set up and to manage from a distance. GoContact is a leader in massive outbound solutions and very well recommended by people in my network.
      Read full review

      Return on Investment

      Datatrack

      • Datatrack Eclipse CMS4 is a provider of call management solutions with data analysis and timely delivery to provide excellent customer service, it offers the opportunity to reduce the waiting time of our customers by offering immediacy and progress, it is a tool that has had a great impact because it helps us to concentrate and solve the challenges of our clients.
      • Thanks to this wonderful call management software, our clients are pleased and the results are positive, a real-time platform that automates processes, being very easy to use, effective, safe and fast.
      Read full review

      GoContact

      • Fast Implementation during COVID19
      • Fair Retribution Model
      • Techincal Support easy to acess
      Read full review

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