What users are saying about
6 Ratings
1 Rating
6 Ratings
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Score 6 out of 100
1 Rating
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Score 9 out of 100

Likelihood to Recommend

Eclipse CMS4

if your organization's work is developing software with JAVA, this is definitely one of the candidates to consider.
Yaron Lavi | TrustRadius Reviewer

GoContact

GoContact is a good choice for medium and larger contact centers who deal with more than 2k calls per day for example. This software is a leader in managing Outbound Campaigns and it's easy to use. It's also suitable if you don't have a CRM and want to manage tickets and omnichannel customer service.If you just want an easy to use and easy to setup software and just making occasional outbound calls there's cheaper solutions.
Vítor Hugo Pacheco | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Eclipse CMS4
GoContact
9.1
Agent dashboard
Eclipse CMS4
GoContact
8.0
Validate callers
Eclipse CMS4
GoContact
9.0
Outbound response
Eclipse CMS4
GoContact
10.0
Call forwarding
Eclipse CMS4
GoContact
8.0
Warm transfer
Eclipse CMS4
GoContact
9.0
Predictive dialing
Eclipse CMS4
GoContact
10.0
Interactive voice response
Eclipse CMS4
GoContact
10.0
Call scripts
Eclipse CMS4
GoContact
9.0
Call tracking
Eclipse CMS4
GoContact
9.0
Multichannel integration
Eclipse CMS4
GoContact
9.0
CRM software integration
Eclipse CMS4
GoContact
9.0

Workforce Optimization (WFO)

Eclipse CMS4
GoContact
8.5
Inbound call routing
Eclipse CMS4
GoContact
8.0
Omnichannel inbound routing
Eclipse CMS4
GoContact
8.0
Recording
Eclipse CMS4
GoContact
9.0
Call analytics
Eclipse CMS4
GoContact
8.0
Historical reporting
Eclipse CMS4
GoContact
9.0
Live reporting
Eclipse CMS4
GoContact
9.0

Pros

Eclipse CMS4

  • It is the mainly used IDE for JAVA developers.
  • It has good integration with most source control software products like Perforce, GIT, RTC or even TFS.
  • Relatively nice user interface.
Yaron Lavi | TrustRadius Reviewer

GoContact

  • Outbound Campaings
  • Dashboards
  • Scripting
Vítor Hugo Pacheco | TrustRadius Reviewer

Cons

Eclipse CMS4

  • The IDE is clunky, hard to get around.
  • Quite a steep learning curve.
Yaron Lavi | TrustRadius Reviewer

GoContact

  • External SIP Phone method
  • Managing DDI's
  • Workforce Management
Vítor Hugo Pacheco | TrustRadius Reviewer

Usability

Eclipse CMS4

No score
No answers yet
No answers on this topic

GoContact

GoContact 8.0
Based on 1 answer
Every user adapts quicky to the workspace and functionality but technically it should be easier to deal with the soft phone configuration. Team Leaders and Business Managers can get all the information they need to make decisions with a high level of usability. GoContact should think about bringing their software to an app version like their competition is doing.
Vítor Hugo Pacheco | TrustRadius Reviewer

Support Rating

Eclipse CMS4

No score
No answers yet
No answers on this topic

GoContact

GoContact 10.0
Based on 1 answer
Their support was in fact an extension of my team since day 1 and helped us in a big way with training, set up and solving operational doubts and issues in a fast and truly interested way. Personally, I had an account manager 24/7 at my disposal without any additional charge or something. They also care about our business and provide tips so we can get better results.
Vítor Hugo Pacheco | TrustRadius Reviewer

Alternatives Considered

Eclipse CMS4

Yaron Lavi | TrustRadius Reviewer

GoContact

Since I was looking for a solution that allowed me to move about 50 door-to-door sellers to remote telemarketing work I needed a solution that was easy and fast to set up and to manage from a distance. GoContact is a leader in massive outbound solutions and very well recommended by people in my network.
Vítor Hugo Pacheco | TrustRadius Reviewer

Return on Investment

Eclipse CMS4

  • It streamlined the development work.
  • Same training can be applied to all developers.
  • Relatively modern IDE that facilitates faster implementation times.
Yaron Lavi | TrustRadius Reviewer

GoContact

  • Fast Implementation during COVID19
  • Fair Retribution Model
  • Techincal Support easy to acess
Vítor Hugo Pacheco | TrustRadius Reviewer

Pricing Details

Eclipse CMS4

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

GoContact

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Eclipse CMS4
7.0
GoContact
9.0

Usability

Eclipse CMS4
GoContact
8.0

Support Rating

Eclipse CMS4
GoContact
10.0

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