Bring clarity to customers through this real-time call management service that transforms experiences
April 28, 2022

Bring clarity to customers through this real-time call management service that transforms experiences

Macarena Medina | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Datatrack Eclipse CMS4

Datatrack Eclipse CMS4 Is a call management system that offers cost savings, operational efficiencies and better customer service with the new seamless integration with Microsoft Teams is a local solution in the cloud with full hosting for a better visualization of the use of communications , is a call management system that helps take control of telephony costs with detailed performance analytics.
  • It is a call management system that, through its robust interface, offers innumerable services for the commercial benefits of organizations, offering maximum performance and cost reduction.
  • It offers cost control of communications.
  • Datatrack Eclipse CMS4 It is a call system that offers the ease of managing service systems for our clients through flexible and intuitive features, a secure and intelligent platform that provides immediate solutions and excellent services.
  • Datatrack Eclipse CMS4 is a provider of call management solutions with data analysis and timely delivery to provide excellent customer service, it offers the opportunity to reduce the waiting time of our customers by offering immediacy and progress, it is a tool that has had a great impact because it helps us to concentrate and solve the challenges of our clients.
  • Thanks to this wonderful call management software, our clients are pleased and the results are positive, a real-time platform that automates processes, being very easy to use, effective, safe and fast.
Datatrack Eclipse CMS4 is the most intelligent thing that we have used in our organization, obtaining great results in the relationship with our clients, it is a call management software that facilitates the way in which we connect with our clients, increasing the productivity of our agents and reducing additional costs, it is a wonderful solution.

Do you think Datatrack Eclipse CMS4 delivers good value for the price?

Yes

Are you happy with Datatrack Eclipse CMS4's feature set?

Yes

Did Datatrack Eclipse CMS4 live up to sales and marketing promises?

Yes

Did implementation of Datatrack Eclipse CMS4 go as expected?

Yes

Would you buy Datatrack Eclipse CMS4 again?

Yes

It is a call management software that helps us understand and manage important services for our customers with call management, alarm management and remote access with maximum focus. It is a fundamental service in our organization to streamline business processes in the most intelligent and secure way possible, obtaining automatic reports managing call volumes, response times and routing.

Eclipse CMS4 Feature Ratings

Agent dashboard
8
Validate callers
8
Outbound response
8
Call forwarding
8
Click-to-call (CTC)
8
Warm transfer
8
Predictive dialing
8
Interactive voice response
8
REST APIs
8
Call scripts
8
Call tracking
8
Multichannel integration
8
CRM software integration
8
Inbound call routing
8
Omnichannel inbound routing
8
Recording
8
Quality management
8
Call analytics
8
Historical reporting
8
Live reporting
8
Customer surveys
8
Customer interaction analytics
8