Eclipse CMS4

Eclipse CMS4

Score 8.0 out of 10
Datatrack Eclipse CMS4

Overview

What is Eclipse CMS4?

Eclipse CMS4 is a call management system from Datatrack, a UK-based software development company. Eclipse CMS4 assists with capacity management, performance monitoring, call accounting, and other tasks related to telephony efficiency.
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Recent Reviews

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Reviewer Pros & Cons

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Pricing

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N/A
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What is Eclipse CMS4?

Eclipse CMS4 is a call management system from Datatrack, a UK-based software development company. Eclipse CMS4 assists with capacity management, performance monitoring, call accounting, and other tasks related to telephony efficiency.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

What is 3CX?

Cyprus based company 3CX offers an IP PBX phone system.

What is Talkdesk?

Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.

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Product Details

What is Eclipse CMS4?

Eclipse CMS4 is a call management system from Datatrack, a UK-based software development company. Eclipse CMS4 assists with capacity management, performance monitoring, call accounting, and other tasks related to telephony efficiency.

Eclipse CMS4 Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

 (7)

Reviews

(1-2 of 2)
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Macarena Medina | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Datatrack Eclipse CMS4 Is a call management system that offers cost savings, operational efficiencies and better customer service with the new seamless integration with Microsoft Teams is a local solution in the cloud with full hosting for a better visualization of the use of communications , is a call management system that helps take control of telephony costs with detailed performance analytics.
  • It is a call management system that, through its robust interface, offers innumerable services for the commercial benefits of organizations, offering maximum performance and cost reduction.
  • It offers cost control of communications.
  • Datatrack Eclipse CMS4 It is a call system that offers the ease of managing service systems for our clients through flexible and intuitive features, a secure and intelligent platform that provides immediate solutions and excellent services.
It is a call management software that helps us understand and manage important services for our customers with call management, alarm management and remote access with maximum focus. It is a fundamental service in our organization to streamline business processes in the most intelligent and secure way possible, obtaining automatic reports managing call volumes, response times and routing.
Contact Center Software (13)
80%
8.0
Agent dashboard
80%
8.0
Validate callers
80%
8.0
Outbound response
80%
8.0
Call forwarding
80%
8.0
Click-to-call (CTC)
80%
8.0
Warm transfer
80%
8.0
Predictive dialing
80%
8.0
Interactive voice response
80%
8.0
REST APIs
80%
8.0
Call scripts
80%
8.0
Call tracking
80%
8.0
Multichannel integration
80%
8.0
CRM software integration
80%
8.0
Workforce Optimization (WFO) (9)
80%
8.0
Inbound call routing
80%
8.0
Omnichannel inbound routing
80%
8.0
Recording
80%
8.0
Quality management
80%
8.0
Call analytics
80%
8.0
Historical reporting
80%
8.0
Live reporting
80%
8.0
Customer surveys
80%
8.0
Customer interaction analytics
80%
8.0
Omnichannel support
N/A
N/A
Predictive Analytics
N/A
N/A
  • Datatrack Eclipse CMS4 is a provider of call management solutions with data analysis and timely delivery to provide excellent customer service, it offers the opportunity to reduce the waiting time of our customers by offering immediacy and progress, it is a tool that has had a great impact because it helps us to concentrate and solve the challenges of our clients.
  • Thanks to this wonderful call management software, our clients are pleased and the results are positive, a real-time platform that automates processes, being very easy to use, effective, safe and fast.
Datatrack Eclipse CMS4 is the most intelligent thing that we have used in our organization, obtaining great results in the relationship with our clients, it is a call management software that facilitates the way in which we connect with our clients, increasing the productivity of our agents and reducing additional costs, it is a wonderful solution.
March 03, 2017

Eclipse CMS Review

Yaron Lavi | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Eclipse is used across 60% of the organization, for multiple products and solutions. It is the main IDE tool developers use, in parallel with other tools like IntelliJ software.
  • It is the mainly used IDE for JAVA developers.
  • It has good integration with most source control software products like Perforce, GIT, RTC or even TFS.
  • Relatively nice user interface.
  • The IDE is clunky, hard to get around.
  • Quite a steep learning curve.
if your organization's work is developing software with JAVA, this is definitely one of the candidates to consider.
  • It streamlined the development work.
  • Same training can be applied to all developers.
  • Relatively modern IDE that facilitates faster implementation times.
Visual Studio.NET
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