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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Eclipse CMS4

    Score8 out of 10
    N/AEclipse CMS4 is a call management system from Datatrack, a UK-based software development company. Eclipse CMS4 assists with capacity management, performance monitoring, call accounting, and other tasks related to telephony efficiency.N/A

    IntelliJ IDEA

    Score9.2 out of 10
    N/AIntelliJ IDEA is an IDE that aims to give Java and Kotlin developers everything they need out of the box, including a smart code editor, built-in developer tools, framework support, database support, web development support, and much more.

    $19.90

    per month

    Pricing
    Eclipse CMS4IntelliJ IDEA
    Editions & Modules
    No answers on this topic
    For Individual Use (Monthly billing)
    $19.90
    per month
    For Organizations (Monthly billing)
    $71.90
    per month
    For Individual Use (Yearly billing)
    $199
    per year
    For Organizations (Yearly billing)
    $719
    per year
    Offerings
    Pricing Offerings
    Eclipse CMS4IntelliJ IDEA
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—All Products Pack (For Individual Use) – $299 /1st year, $ 239 /2nd year and $ 179 /3d year onwards All Products Pack (For Organizations) – $979 / year
    More Pricing Information
    Community Pulse
    Eclipse CMS4IntelliJ IDEA
    Considered Both Products
    Datatrack
    No answer on this topic
    JetBrains
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    94%
    Would buy again
    31 Answers
    Delivers good value for the price
    No answers on this topic
    90%
    Delivers good value for the price
    27 Answers
    Happy with the feature set
    No answers on this topic
    97%
    Happy with the feature set
    32 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    96%
    Lived up to sales and marketing promises
    22 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    30 Answers
    Features
    Eclipse CMS4IntelliJ IDEA
    Contact Center Software
    Comparison of Contact Center Software features of Datatrack Eclipse CMS4 and IntelliJ IDEA
    Feature
    Datatrack Eclipse CMS4
    8.0
    1 Ratings
    6% below category average
    IntelliJ IDEA
    -
    Ratings
    Agent dashboard8.01 Ratings00 Ratings
    Validate callers8.01 Ratings00 Ratings
    Outbound response8.01 Ratings00 Ratings
    Call forwarding8.01 Ratings00 Ratings
    Click-to-call (CTC)8.01 Ratings00 Ratings
    Warm transfer8.01 Ratings00 Ratings
    Predictive dialing8.01 Ratings00 Ratings
    Interactive voice response8.01 Ratings00 Ratings
    REST APIs8.01 Ratings00 Ratings
    Call scripts8.01 Ratings00 Ratings
    Call tracking8.01 Ratings00 Ratings
    Multichannel integration8.01 Ratings00 Ratings
    CRM software integration8.01 Ratings00 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Datatrack Eclipse CMS4 and IntelliJ IDEA
    Feature
    Datatrack Eclipse CMS4
    8.0
    1 Ratings
    4% below category average
    IntelliJ IDEA
    -
    Ratings
    Inbound call routing8.01 Ratings00 Ratings
    Omnichannel inbound routing8.01 Ratings00 Ratings
    Recording8.01 Ratings00 Ratings
    Quality management8.01 Ratings00 Ratings
    Call analytics8.01 Ratings00 Ratings
    Historical reporting8.01 Ratings00 Ratings
    Live reporting8.01 Ratings00 Ratings
    Customer surveys8.01 Ratings00 Ratings
    Customer interaction analytics8.01 Ratings00 Ratings
    Best Alternatives
    Eclipse CMS4IntelliJ IDEA
    Small Businesses
    Zendesk Talk
    Score8.2 out of 10
    Visual Studio
    Score8.8 out of 10
    Medium-sized Companies
    Genesys Multicloud CX (discontinued)
    Score8 out of 10
    PyCharm
    Score9.3 out of 10
    Enterprises
    Bright Pattern Contact Center
    Score8.4 out of 10
    WebStorm
    Score9.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Eclipse CMS4IntelliJ IDEA
    Likelihood to Recommend
    8.0
    (2 ratings)
    8.5
    (59 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    5.0
    (1 ratings)
    Usability
    -
    (0 ratings)
    9.8
    (9 ratings)
    Support Rating
    -
    (0 ratings)
    8.9
    (15 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.0
    (1 ratings)
    User Testimonials
    Eclipse CMS4IntelliJ IDEA
    Likelihood to Recommend
    Datatrack
    It is a call management software that helps us understand and manage important services for our customers with call management, alarm management and remote access with maximum focus. It is a fundamental service in our organization to streamline business processes in the most intelligent and secure way possible, obtaining automatic reports managing call volumes, response times and routing.
    Incentivized
    Read full review
    JetBrains
    This is a superb tool if your project involves a lot of backend development, especially in Java/Spring Boot and Kotlin. The support for the front end is great as well, but some developers may prefer to use the GitHub copilot add-on. I especially love using the GitHub copilot add-on. It may be less appropriate if your project requires heavy use of HotSwaps for backend debugging, as sometimes the support for that can be limited.
    Incentivized
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    Pros
    Datatrack
    • It is the mainly used IDE for JAVA developers.
    • It has good integration with most source control software products like Perforce, GIT, RTC or even TFS.
    • Relatively nice user interface.
    Incentivized
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    JetBrains
    • Unit testing: Fully integrated into IntelliJ IDEA. Your unit tests will run smoothly and efficiently, with excellent debugging tools for when things get tricky.
    • Spring integration: Our Spring project using Maven works flawlessly in IntelliJ IDEA. I know firsthand that Apache is also easily and readily supported too. The integration is seamless and very easy to set up using IntelliJ IDEA's set up wizard when importing new projects.
    • Customization: IntelliJ IDEA comes out of the box with a bunch of handy shortcuts, as well as text prediction, syntax error detection, and other tools to help keep your code clean. But even better is that it allows for total customization of shortcuts you can easily create to suit your needs.
    Incentivized
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    Cons
    Datatrack
    • Datatrack Eclipse CMS4 It is a call system that offers the ease of managing service systems for our clients through flexible and intuitive features, a secure and intelligent platform that provides immediate solutions and excellent services.
    Incentivized
    Read full review
    JetBrains
    • Finding if a feature exists or not in IntelliJ IDEA can be challenging.
    • For example, if we know how to format a particular file, the command is Ctrl+Alt+Shift+L, but if we don't, then finding it is difficult.
    • Setting up a project interpreter and directory structure might not be intuitive at first.
    • Git integration can be improved. For example, it isn't easy to rebase using UI in IntelliJ IDEA.
    Incentivized
    Read full review
    Likelihood to Renew
    Datatrack
    No answers on this topic
    JetBrains
    VS Code is maturing and has a Scala plugin now. The overall experience with VS Code - for web development at least - is very snappy/fast. IntelliJ feels a bit sluggish in comparison. If that Scala plugin for VS Code is deemed mature enough - we may not bother renewing and resort to the Community Edition if we need it.
    Incentivized
    Read full review
    Usability
    Datatrack
    No answers on this topic
    JetBrains
    There is always room for improvement, but I haven't met any IDE that I liked more so far. Even if it did not fit a use case right out of the box, there is always a way to configure how it works to do just that.
    Incentivized
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    Support Rating
    Datatrack
    No answers on this topic
    JetBrains
    Customer support is really good in the case of IntelliJ. If you are paying for this product then, the company makes sure that you will get all the services adequately. Regular update patches are provided to improve the IDE. An online bug report makes it easier for the developers to find the solution as fast as possible. The large online community also helps to find the various solutions to the issues.
    Incentivized
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    Implementation Rating
    Datatrack
    No answers on this topic
    JetBrains
    This installs just like any other application - its pretty straight forward. Perhaps licensing could be more challenging - but if you use the cloud licensing they offer its as simple as having engineers login to the application and it just works.
    Incentivized
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    Alternatives Considered
    Datatrack
    Incentivized
    Read full review
    JetBrains
    Eclipse is just so old, like a dinosaur, compared to IntelliJ. There are still formats that Eclipse supports better, especially old and/or propriety ones. Still, most of the modern software development needs can be done on IntelliJ, & in a much better way, some of them are not even supported on Eclipse.
    Incentivized
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    Return on Investment
    Datatrack
    • Datatrack Eclipse CMS4 is a provider of call management solutions with data analysis and timely delivery to provide excellent customer service, it offers the opportunity to reduce the waiting time of our customers by offering immediacy and progress, it is a tool that has had a great impact because it helps us to concentrate and solve the challenges of our clients.
    • Thanks to this wonderful call management software, our clients are pleased and the results are positive, a real-time platform that automates processes, being very easy to use, effective, safe and fast.
    Incentivized
    Read full review
    JetBrains
    • Easier to find bugs and debugs, thus reducing man hours and generating immediate dollar impact.
    • Coding time is lessened, which in turn again reduces man hours and generates immediate dollar impact.
    • Refactoring code is more innovative and easy here, resulting in more maintainable code.
    Incentivized
    Read full review
    ScreenShots

    IntelliJ IDEA Screenshots

    Screenshot of IntelliJ IDEA interface overview: the Project tool window (left) outlines the code structure and the Editor (right) is used to read, write, and explore the source code.Screenshot of IntelliJ IDEA analyzing the context. It then suggests the most applicable and relevant code.Screenshot of the Search Everywhere window, where users can search for files, actions, classes, symbols, settings, UI elements, and anything in Git, all from a single entry point.Screenshot of IntelliJ IDEA's support for frameworks with dedicated assistance for Spring and Spring Boot, Jakarta EE, JPA, Reactor, and other popular frameworks.Screenshot of the AI Assistant that provides features for software development. It can explain code, answer questions about code fragments, provide code suggestions, generate documentation, and commit messages.Screenshot of the interface to run queries, connect to databases, browse and export data, and manage schemas.