What users are saying about
94 Ratings
9 Ratings
94 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100
9 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.4 out of 100

Likelihood to Recommend

Autotask PSA

Autotask is much more well suited to a busy company. It's a little bit price-prohibitive if you only have a couple of employees or not many clients. This solution works for us, having 10 employees and about 200 clients. Any less than that, the pricing wouldn't be worthwhile.Autotask fits very well with us. It's easy to keep on task. Any tickets that are getting old will shoot out alerts and scheduled tasks for our techs to finish up work on it. It's also very easy to run reports for clients on the services that they've used through us. We love Autotask.
Dan Gospe | TrustRadius Reviewer

Forecast

Forecast is well suited for tracking schedules, especially if it is only being controlled by a single department. When it comes to using Forecast in a larger ecosystem with more "cooks in the kitchen" it would be helpful to have the software more easily integrated with other software.
Timothy King | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Autotask PSA
6.7
Forecast
Organize and prioritize service tickets
Autotask PSA
8.2
Forecast
Expert directory
Autotask PSA
6.9
Forecast
Service restoration
Autotask PSA
3.3
Forecast
Self-service tools
Autotask PSA
6.5
Forecast
Subscription-based notifications
Autotask PSA
7.6
Forecast
ITSM collaboration and documentation
Autotask PSA
6.7
Forecast
ITSM reports and dashboards
Autotask PSA
7.5
Forecast

ITSM asset management

Autotask PSA
7.7
Forecast
Configuration mangement
Autotask PSA
7.6
Forecast
Asset management dashboard
Autotask PSA
7.3
Forecast
Policy and contract enforcement
Autotask PSA
8.2
Forecast

Change management

Autotask PSA
7.8
Forecast
Change requests repository
Autotask PSA
8.1
Forecast
Change calendar
Autotask PSA
6.5
Forecast
Service-level management
Autotask PSA
8.7
Forecast

Pros

Autotask PSA

  • The graphical calculations on time spent on requests, how long they were open for, who worked on a ticket last.
  • Grouping by priority so you can determine easier what needs to be addressed sooner rather then later. This also helps if Account Management has conversations a technician is not aware of so they can prioritize efficiently.
  • The email updates that are sent out to the technicians so they are aware of upcoming or stale tickets.
Daniel J. Lewis | TrustRadius Reviewer

Forecast

  • Assign and allocate resources.
  • Identify lean departments and identify areas to increase headcount.
  • Manage agile teams.
  • Identify bottlenecks in departments or resourcing.
Anonymous | TrustRadius Reviewer

Cons

Autotask PSA

  • To date, the maim area of improvement is the ability to allow for retrieving a ticket that may have inadvertently been deleted. At present there is no way to do this which at times can be frustrating.
  • The search function does leave something to be desired as it does require some specific wording to find what you're looking for.
Anonymous | TrustRadius Reviewer

Forecast

  • Not as intuitive as its companion software, Harvest. This software takes longer to learn when on-boarding new staff. It is also difficult to view time notes without needing to physically open them up. This could be improved by expanding the "on hover" functionality. Personally, having spent as little time in workflow software is really important, as it gives me more time to code.
  • Because we use this software to plan schedules, items often fall through the cracks. I would like to see some more sophisticated syncing with not only Harvest but also with Asana.
  • Lack of integration with Asana. It would be nice to pull data from forecast and display it in Asana. This would be helpful for understanding how much time I have to spend on a project rather than bounce back and forth between web apps.
Timothy King | TrustRadius Reviewer

Likelihood to Renew

Autotask PSA

Autotask PSA 9.0
Based on 1 answer
After using multiple products on the market, Autotask was intuitive and easy to manage.
Daniel J. Lewis | TrustRadius Reviewer

Forecast

No score
No answers yet
No answers on this topic

Usability

Autotask PSA

Autotask PSA 9.0
Based on 1 answer
The work flow is much better then other competitors
Daniel J. Lewis | TrustRadius Reviewer

Forecast

No score
No answers yet
No answers on this topic

Support Rating

Autotask PSA

Autotask PSA 8.4
Based on 8 answers
They are fairly quick at returning a response to a problem and have been able to fix all issues for the most part.
Ashley Beal | TrustRadius Reviewer

Forecast

Forecast 10.0
Based on 2 answers
I have not needed support for Forecast.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Autotask PSA

Datto Autotask PSA is probably the best all-in-one platform for MSPs. It's targeted and designed specifically for MSPs, whilst most service desk software/PSA is often just general service desk software.
Ben Nichols | TrustRadius Reviewer

Forecast

I have not used any other scheduling software other than Forecast. The company selected Forecast because it is used in conjunction with Harvest. The pair of web apps can be used to pull detailed data. This is very important to our agency, and making data-driven decisions is exceptionally important to our agency mission.
Timothy King | TrustRadius Reviewer

Return on Investment

Autotask PSA

  • We can effectively contract profitability. After running a few quick reports we realized we were charging about 1/2 what we should have been for fixed rate projects.
  • We track resource utilization to see where our technicians are productive and what is eating their valuable time.
  • I feel that Autotask is the single biggest impact on overall business ROI. We track profitability of everything from hardware to services to contracts with it. It allows us to make intelligent business decisions based on numbers.
Garry Adams | TrustRadius Reviewer

Forecast

  • Allow departments to run efficiently.
  • Quickly identify whether departments need to hire.
  • Easily visualize project gaps in resources.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Autotask PSA

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Autotask PSA Editions & Modules

Additional Pricing Details

Forecast

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Forecast Editions & Modules

Edition
Lite (Annual subscription)$291
EnterpriseCall us
Pro (Annual subscription)$493
  1. per seat (billed annually)
  2. none
  3. per seat (billed anually)
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Autotask PSA
9.5
Forecast
9.0

Likelihood to Renew

Autotask PSA
9.0
Forecast

Usability

Autotask PSA
9.0
Forecast

Support Rating

Autotask PSA
8.4
Forecast
10.0

Add comparison