Autotask Review
Ashley Beal | TrustRadius Reviewer
November 11, 2019

Autotask Review

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Autotask

We use Autotask to track tickets, contracts, invoices, billing info, create opportunities, and create reports for our customers. It basically allows us to do almost everything we need for our business.
  • It creates reports well for our customers.
  • Makes quoting and invoicing very easy and manageable.
  • Transferring invoices to QuickBooks can be a little slow sometimes.
  • Autotask has greatly increased our contact with customers. Through the ticketing process, they can create tickets and communicate with us through the ticket.
  • The new opportunity approval tool has been fantastic for our customers that don't like to print off and physically sign quotes we send them.
I haven't used anything else.
They are fairly quick at returning a response to a problem and have been able to fix all issues for the most part.

Do you think Datto Autotask PSA delivers good value for the price?

Yes

Are you happy with Datto Autotask PSA's feature set?

Yes

Did Datto Autotask PSA live up to sales and marketing promises?

Yes

Did implementation of Datto Autotask PSA go as expected?

Yes

Would you buy Datto Autotask PSA again?

Yes

Autotask is well suited for businesses that are looking for a product that has ticketing, invoicing, quoting, reporting, and more all in one place.

Autotask PSA Feature Ratings

Organize and prioritize service tickets
10
Expert directory
10
Service restoration
8
Self-service tools
9
Subscription-based notifications
8
ITSM collaboration and documentation
9
ITSM reports and dashboards
9
Configuration mangement
9
Asset management dashboard
9
Policy and contract enforcement
9
Change requests repository
8
Change calendar
8
Service-level management
8