Autotask Review
Updated April 29, 2021

Autotask Review

Ashley Beal | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Autotask

We use Autotask to track tickets, contracts, invoices, billing info, create opportunities, and create reports for our customers. It basically allows us to do almost everything we need for our business.
  • It creates reports well for our customers.
  • Makes quoting and invoicing very easy and manageable.
  • Transferring invoices to QuickBooks can be a little slow sometimes.
  • Autotask has greatly increased our contact with customers. Through the ticketing process, they can create tickets and communicate with us through the ticket.
  • The new opportunity approval tool has been fantastic for our customers that don't like to print off and physically sign quotes we send them.
I haven't used anything else.
They are fairly quick at returning a response to a problem and have been able to fix all issues for the most part.

Do you think Datto Autotask PSA delivers good value for the price?


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Did Datto Autotask PSA live up to sales and marketing promises?


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Autotask is well suited for businesses that are looking for a product that has ticketing, invoicing, quoting, reporting, and more all in one place.

Autotask PSA Feature Ratings