Autotask PSA is designed as a complete IT Business Management Platform for MSPs, now from Datto (resulting from the Autotask merger with Datto in 2017).
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Javelo by Tellent
Score4 out of 10
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Javelo is designed to allow users to build a continuous monitoring of performance, empower collaboration and communication in teams. Javelo is built to ease performance management on what the vendor describes as a clear and intuitive interface, that allows users to conduct continuous conversations with coworkers through light feedback, to set up and launch 360° or individual, formal or informal performance reviews. Follow and manage campaigns in a few clicks, and watch the…
In my opinion, Datto Autotask is exceptionally complicated to set up, manage, and use on a daily basis. I would think the target market for this product would be someone managing a team of 20 - 50 people, possibly more. In my experience, for it to run properly you will need to dedicate at least half an FTE to running this product in an organization of that size per month. I would not recommend it for companies with less than 10 people or for companies that value quick communication with their clients. I would not recommend it for companies using Datto's RMM product. The integration exists, but it is clearly a bolt-on. They were not developed together and they are slow to talk to each other. Frequently you cannot add details from RMM sessions into the PSA without manually copying the ticket number, and if the ticket is more than a week old, then you can't even find it with the ticket number.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
In my experience with using Javelo to complete my career evaluations, it generally performs adequately as long as I complete the full review in a single session. Once you're in the written question-and-answer portion of the review, the platform gives clear guidance and is easy to follow. However, if you exit the session partway through, it is difficult to find out what actions you have remaining. The dashboard language is ambiguous in this case, using terms like 'preparation' to refer to the written review (because it is in preparation for the in-person interview). Also 'finalization' means completing the written interview but there is another acknowledgment that needs to be completed after the in-person interview; it is only after this step that the full evaluation cycle is complete. Additionally, I have had the experience of my in-progress session not being saved although I took what I thought were the right steps to save my answers to return to later. After the first time this happened, I made sure to type everything in a separate document and just paste it into Javelo rather than risk having to start over again.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The graphical calculations on time spent on requests, how long they were open for, who worked on a ticket last.
Grouping by priority so you can determine easier what needs to be addressed sooner rather then later. This also helps if Account Management has conversations a technician is not aware of so they can prioritize efficiently.
The email updates that are sent out to the technicians so they are aware of upcoming or stale tickets.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
If you exit the review before completing all prompts, the answers will not always be saved. I have had this happen twice when I couldn't finish the questions in a single sitting and despite saving my session, I had to start from the beginning.
When returning to an in-progress session (assuming it is saved correctly), it is less clear at what stage in the review process you are, and what is remaining.
I have had difficulties with the language defaulting to French on my login page and in automated emails.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Datto Autotask PSA is a full featured product that can do almost anything you need. There is a significant learning curve to get started which requires several hours spent in product training. Additionally, several hours / days are needed to get clients imported, contracts configured, and integrations implemented. Once the setup and user training is complete, the product is very functional, but it's imperative to not get overwhelmed when starting out.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The portion of Autotask that we've used other companies for prior to using Autotask is the Endpoint Management. The Autotask Endpoint Management (AEM) portal integrates perfectly with their PSA/CRM tools. It's alerting features are much better than the above software as there aren't a bunch of superfluous and unneeded alerts. Instead, it only alerts for things that you specify that you want. Alerts aside, for the PSA/CRM, I don't have much to compare it to as Autotask was the first PSA we tried. It's hard to imagine a PSA having more features or doing a better job than Autotask.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Javelo.io is the primary platform my company uses for reviews and interviews; the other products mentioned primarily serve as HR management and organization (such as PTO requests, employee handbooks & guidelines, salary calculator, org structure, and benefits enrollment). In that regard, Javelo.io offers a more social-focused approach to HR that is well-suited for performance reviews and interviews.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
