Datto Autotask PSA vs. Magnetic

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Autotask PSA
Score 7.9 out of 10
N/A
Autotask PSA is designed as a complete IT Business Management Platform for MSPs, now from Datto (resulting from the Autotask merger with Datto in 2017).N/A
Magnetic
Score 0.0 out of 10
Small Businesses (1-50 employees)
Magnetic is a workflow management platform designed and built for professional services firms. It combines essential project management capabilities into a single system: account management, business development, task management, project management, project finances, time tracking, billing, HR management and resource scheduling. Magnetic is designed to help businesses waste less time, manage projects smarter, and deliver on time and within budget. The system offers a bird’s eye…
$0
Pricing
Datto Autotask PSAMagnetic
Editions & Modules
No answers on this topic
Solo
$0
Essentials
$10
per month per user
Pro
$22
per month per user
Enterprise
Contact Sales
Offerings
Pricing Offerings
Autotask PSAMagnetic
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details20% discount available for annual billing.
More Pricing Information
Community Pulse
Datto Autotask PSAMagnetic
Best Alternatives
Datto Autotask PSAMagnetic
Small Businesses
HaloPSA
HaloPSA
Score 8.5 out of 10
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Score 8.5 out of 10
Medium-sized Companies
Planview AdaptiveWork
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Score 8.0 out of 10
Planview AdaptiveWork
Planview AdaptiveWork
Score 8.0 out of 10
Enterprises
Planview AdaptiveWork
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Score 8.0 out of 10
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All AlternativesView all alternativesView all alternatives
User Ratings
Datto Autotask PSAMagnetic
Likelihood to Recommend
10.0
(30 ratings)
-
(0 ratings)
Likelihood to Renew
9.0
(1 ratings)
-
(0 ratings)
Usability
9.0
(2 ratings)
-
(0 ratings)
Support Rating
8.4
(4 ratings)
-
(0 ratings)
User Testimonials
Datto Autotask PSAMagnetic
Likelihood to Recommend
Kaseya
In my opinion, Datto Autotask is exceptionally complicated to set up, manage, and use on a daily basis. I would think the target market for this product would be someone managing a team of 20 - 50 people, possibly more. In my experience, for it to run properly you will need to dedicate at least half an FTE to running this product in an organization of that size per month. I would not recommend it for companies with less than 10 people or for companies that value quick communication with their clients. I would not recommend it for companies using Datto's RMM product. The integration exists, but it is clearly a bolt-on. They were not developed together and they are slow to talk to each other. Frequently you cannot add details from RMM sessions into the PSA without manually copying the ticket number, and if the ticket is more than a week old, then you can't even find it with the ticket number.
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Magnetic
No answers on this topic
Pros
Kaseya
  • The graphical calculations on time spent on requests, how long they were open for, who worked on a ticket last.
  • Grouping by priority so you can determine easier what needs to be addressed sooner rather then later. This also helps if Account Management has conversations a technician is not aware of so they can prioritize efficiently.
  • The email updates that are sent out to the technicians so they are aware of upcoming or stale tickets.
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Magnetic
No answers on this topic
Cons
Kaseya
  • The GUI is a little dated.
  • Some integrations are limited for not being a Datto product.
  • While not as complex to set up as Connectwise, it definitely requires some serious thought during the initial setup.
  • Email processing could offer more options for parsing keywords and allow for more automation.
  • The mobile app is just not worth using in my experience.
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Magnetic
No answers on this topic
Likelihood to Renew
Kaseya
After using multiple products on the market, Autotask was intuitive and easy to manage.
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Magnetic
No answers on this topic
Usability
Kaseya
Datto Autotask PSA is a full featured product that can do almost anything you need. There is a significant learning curve to get started which requires several hours spent in product training. Additionally, several hours / days are needed to get clients imported, contracts configured, and integrations implemented. Once the setup and user training is complete, the product is very functional, but it's imperative to not get overwhelmed when starting out.
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Magnetic
No answers on this topic
Support Rating
Kaseya
They are fairly quick at returning a response to a problem and have been able to fix all issues for the most part.
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Magnetic
No answers on this topic
Alternatives Considered
Kaseya
The portion of Autotask that we've used other companies for prior to using Autotask is the Endpoint Management. The Autotask Endpoint Management (AEM) portal integrates perfectly with their PSA/CRM tools. It's alerting features are much better than the above software as there aren't a bunch of superfluous and unneeded alerts. Instead, it only alerts for things that you specify that you want. Alerts aside, for the PSA/CRM, I don't have much to compare it to as Autotask was the first PSA we tried. It's hard to imagine a PSA having more features or doing a better job than Autotask.
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Magnetic
No answers on this topic
Return on Investment
Kaseya
  • We were able to identify the profitability of our entire client base.
  • We identified a loss of over 1 million dollars for time unbilled consultancy fees using metrics derived from Autotask.
  • Autotask helped us serve our client base in a professional manner, it's like having an entire department at your finger tips.
  • Autotask is the heartbeat of our operation.
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Magnetic
No answers on this topic
ScreenShots

Magnetic Screenshots

Screenshot of the Project Dashboard, which is logically divided into 3 sections:

Budget
For tracking how a project is performing against what was agreed upon with the client, as well as key KPI’s such as Net Margin and Gross Margin.

Scheduling
Magnetic will predict if a project is going over- or underservice. Through key metrics such as Estimate to Complete and Estimate at Complete, Magentic helps users to understand if a project is going to be on or off track.

Financials
Displays projects’ financial performance through key financial indicators such as Actual Net/Gross Margin, un-billable work and supplier purchases.Screenshot of the navigable Resource Capacity dashboard in Magnetic, where users can apply filters based on department, position, or line manager. It provides instant visibility into available capacity, booked capacity across billable and non-billable work, opportunities, and leave time.Screenshot of the profitability dashboard financial tool, that offers a concise and real-time overview of a company's financial performance. It consolidates key metrics, providing a snapshot of revenue, costs, and profit margins. Customizable filters and dynamic charts enable stakeholders to analyze specific aspects of any business, fostering informed decision-making.Screenshot of Magnetic's comprehensive dashboard, providing tools to monitor and manage client engagements.

This helps users to stay informed and in control through Magnetic's interface, using valuable insights into a projects and client relationships for improved efficiency and client satisfaction.Screenshot of Magnetic's Revenue Forecast, used to monitor billings, monitor budgets for open projects, and factor in potential revenue from upcoming opportunities. With real-time tracking and analysis capabilities, Magnetic helps to drive informed decisions.Screenshot of customisable templates used to create precise cost estimates and time plans. This helps to ensure accurate client quotes and allocate tasks with optimal timings, maximising productivity and project success.