Deals&Projects vs. N-able MSP Manager

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Deals&Projects
Score 0.0 out of 10
N/A
A CRM software for small agencies, that includes a deal pipeline with a Kanban view, offers management and sales forecasting, project management features like budgeting and resource planning, and task management, and time tracking for billable hours, and different individual hourly rates for different customers.
$105
per month minimum 3 users (+35 € for additional users)
N-able MSP Manager
Score 10.0 out of 10
N/A
N-able™ MSP Manager (formerly Solarwinds MSP Manager) is a cloud-based help desk and billing software for IT service providers, which includes a ticketing system, customer portal, technician mobile apps, billing tools, and reporting dashboards. MSP Manager offers a lightweight ticketing system with a quick entry feature that allows users to capture essential information such as customer name, service items, and issue details from any screen. Tickets can also be…N/A
Pricing
Deals&ProjectsN-able MSP Manager
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Deals&ProjectsN-able MSP Manager
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup Fee$780 one-time fee 4 hoursNo setup fee
Additional Details
More Pricing Information
Community Pulse
Deals&ProjectsN-able MSP Manager
Best Alternatives
Deals&ProjectsN-able MSP Manager
Small Businesses
HaloPSA
HaloPSA
Score 8.1 out of 10
HaloPSA
HaloPSA
Score 8.1 out of 10
Medium-sized Companies
Planview AdaptiveWork
Planview AdaptiveWork
Score 8.1 out of 10
Planview AdaptiveWork
Planview AdaptiveWork
Score 8.1 out of 10
Enterprises
Planview AdaptiveWork
Planview AdaptiveWork
Score 8.1 out of 10
Planview AdaptiveWork
Planview AdaptiveWork
Score 8.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Deals&ProjectsN-able MSP Manager
Likelihood to Recommend
-
(0 ratings)
4.0
(4 ratings)
Support Rating
-
(0 ratings)
3.9
(2 ratings)
User Testimonials
Deals&ProjectsN-able MSP Manager
Likelihood to Recommend
everii Group
No answers on this topic
N-able
It's a good company to grow with because as needs change there are more features available.
Read full review
Pros
everii Group
No answers on this topic
N-able
  • Web Based
  • Automated Ticket creation
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Cons
everii Group
No answers on this topic
N-able
  • It is just simply too slow! The web interface requires patience, even when moving between tabs or menu choices. This is by far the biggest detracting element of MSP Manager.
  • Input customization -- I would like the settings pages to allow me to customize some input screens, especially the Ticket Entry window. The "Quick Ticket" entry is missing a few key items I want in a trouble ticket, and the full ticket entry window has numerous fields I never use or are always the same, and so it just takes more time and effort than is necessary.
  • Both the asset tracking and the knowledge base should be more robust and integrally tied into the RMM console, so that licenses, serial numbers, procedures, network data are quick and simple to access from either interface.
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Support Rating
everii Group
No answers on this topic
N-able
They're good at resolving issues when they arise.
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Alternatives Considered
everii Group
No answers on this topic
N-able
MSP Manager is a fully serviced paid option. Spiceworks is a free helpdesk. They both are very useful, but a company can just outgrow Spiceworks.
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Return on Investment
everii Group
No answers on this topic
N-able
  • We have had to spend time and resources to create our own reports, as MSP Manager does not have them.
  • Searching for a ticket requires scrolling, wasting time
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ScreenShots

N-able MSP Manager Screenshots

Screenshot of N-able MSP Manager Dashboard