TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Deepser

    Score9 out of 10
    Mid-Size Companies (51-1,000 employees)
    Deepser is a ITSM software with an interactive web interface. It allows users to manage all services in a single platform and organize support requests in order to improve customer satisfaction and optimize the use of company resources. Deepser is modular and scalable: Ticketing, CMDB, Flow, ITAM, CRM etc., to support rapid implementation and various integrations. Available Cloud and On Premise. All features are included in the license cost.N/A

    Mojo Helpdesk

    Score8.1 out of 10
    N/AMojo Helpdesk is a relatively simple online help desk / ticketing system aimed at SMBs. It offers an affordable pricing plan starting at $24 for eleven agents, and scales with the number of agents using the software.

    $24

    per month

    Pricing
    DeepserMojo Helpdesk
    Editions & Modules
    No answers on this topic
    Mini Me
    $0
    Includes 10 agents
    Professional
    $29
    Includes 10 agents
    Enterprise
    $99
    Includes 10 agents
    Unlimited
    $399
    Unlimited agents
    Offerings
    Pricing Offerings
    DeepserMojo Helpdesk
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeOptionalOptional
    Additional Details
    More Pricing Information
    Features
    DeepserMojo Helpdesk
    Incident and problem management
    Comparison of Incident and problem management features of Deepser and Mojo Helpdesk
    Feature
    Deepser
    -
    Ratings
    Mojo Helpdesk
    9.8
    1 Ratings
    18% above category average
    Organize and prioritize service tickets00 Ratings10.01 Ratings
    Expert directory00 Ratings10.01 Ratings
    Subscription-based notifications00 Ratings10.01 Ratings
    ITSM collaboration and documentation00 Ratings9.01 Ratings
    Ticket creation and submission00 Ratings10.01 Ratings
    Ticket response00 Ratings10.01 Ratings
    Self Help Community
    Comparison of Self Help Community features of Deepser and Mojo Helpdesk
    Feature
    Deepser
    -
    Ratings
    Mojo Helpdesk
    10.0
    1 Ratings
    22% above category average
    External knowledge base00 Ratings10.01 Ratings
    Internal knowledge base00 Ratings10.01 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Deepser and Mojo Helpdesk
    Feature
    Deepser
    -
    Ratings
    Mojo Helpdesk
    10.0
    1 Ratings
    22% above category average
    Customer portal00 Ratings10.01 Ratings
    Social integration00 Ratings10.01 Ratings
    Email support00 Ratings10.01 Ratings
    Help Desk CRM integration00 Ratings10.01 Ratings
    Best Alternatives
    DeepserMojo Helpdesk
    Small Businesses
    Agiloft Service Desk (discontinued)
    Score9 out of 10
    Help Scout
    Score9.3 out of 10
    Medium-sized Companies
    ManageEngine ServiceDesk Plus
    Score9.2 out of 10
    LiveAgent
    Score8.8 out of 10
    Enterprises
    Ivanti ITSM
    Score6.3 out of 10
    Front
    Score9.2 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    DeepserMojo Helpdesk
    Likelihood to Recommend
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    DeepserMojo Helpdesk
    Likelihood to Recommend
    Deepser srl
    No answers on this topic
    Metadot Corporation
    For a small business it is a very good value.
    Incentivized
    Read full review
    Pros
    Deepser srl
    No answers on this topic
    Metadot Corporation
    • User friendly- easy to setup and get running.
    • Built in reports to improve and measure customer satisfaction.
    • Always adding new features to enhance the product for the user.
    • Support organization responds quickly to issues and questions.
    Incentivized
    Read full review
    Cons
    Deepser srl
    No answers on this topic
    Metadot Corporation
    • The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
    • Text box section on the rating to have the option to tell why a low rating was given.
    Incentivized
    Read full review
    Alternatives Considered
    Deepser srl
    No answers on this topic
    Metadot Corporation
    Price and customer service.
    Incentivized
    Read full review
    Return on Investment
    Deepser srl
    No answers on this topic
    Metadot Corporation
    • Our company’s improved customer support response times and expert service has helped us make money.
    Incentivized
    Read full review
    ScreenShots

    Deepser Screenshots

    Screenshot of dashboardsScreenshot of ticket managementScreenshot of the user portalScreenshot of CMDBScreenshot of workflowScreenshot of asset monitoring

    Mojo Helpdesk Screenshots

    Product screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshot