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Deepser

Deepser

Overview

What is Deepser?

Deepser is a ITSM software with an interactive web interface. It allows users to manage all services in a single platform and organize support requests in order to improve customer satisfaction and optimize the use of company resources. Deepser is…

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Recent Reviews

TrustRadius Insights

Deepser offers a range of valuable use cases for its users. With total visibility of contracted service hours, users can ensure that they …
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Pricing

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Starter

$28

On Premise
per agent, per month

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.deepser.com/price

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is Deepser?

Deepser is a ITSM software with an interactive web interface. It allows users to manage all services in a single platform and organize support requests in order to improve customer satisfaction and optimize the use of company resources. Deepser is modular and scalable: Ticketing, CMDB, Flow, ITAM, CRM etc., to support rapid implementation and various integrations. Available Cloud and On Premise. All features are included in the license cost. The vendor describes it as convenient and tailored to the user's needs.

Deepser Features

Incident and problem management Features

  • Supported: Organize and prioritize service tickets
  • Supported: Expert directory
  • Supported: Service restoration
  • Supported: Self-service tools
  • Supported: Subscription-based notifications
  • Supported: ITSM collaboration and documentation
  • Supported: ITSM reports and dashboards

ITSM asset management Features

  • Supported: Configuration mangement
  • Supported: Asset management dashboard
  • Supported: Policy and contract enforcement

Change management Features

  • Supported: Change requests repository
  • Supported: Change calendar
  • Supported: Service-level management

Additional Features

  • Supported: CMDB
  • Supported: CMR
  • Supported: Knowledge Base
  • Supported: Calendars
  • Supported: Integrations
  • Supported: Time tracking
  • Supported: Escalation Rules
  • Supported: Tasks
  • Supported: Multicompany
  • Supported: Custom ticket templates
  • Supported: Custom Fields
  • Supported: Custom Event
  • Supported: Password Manager
  • Supported: Advanced Permission Visibility
  • Supported: ITAM
  • Supported: IPAM
  • Supported: Unlimited LDAP Intragrations
  • Supported: SSO - Single Sign-On
  • Supported: Multifactor Authentication
  • Supported: Grids
  • Supported: Rest API
  • Supported: Workflow

Deepser Screenshots

Screenshot of DashboardsScreenshot of Ticket ManagementScreenshot of Service Level AgreementsScreenshot of BoardScreenshot of ITAM OperationsScreenshot of CMDB

Deepser Video

Help desk software

Deepser Integrations

Deepser Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo
Supported CountriesGlobal
Supported LanguagesEnglish, French, Italian, German, Danish, Spanish

Deepser Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)20%
Mid-Size Companies (51-500 employees)60%
Enterprises (more than 500 employees)20%
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Comparisons

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Reviews

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Deepser offers a range of valuable use cases for its users. With total visibility of contracted service hours, users can ensure that they are not working for free, eliminating the risk of losing out on revenue. By receiving reminders when contracts are about to expire, users are prompted to take action and renew them in a timely manner, avoiding any disruptions in service or unmet obligations.

Another key use case is Deepser's ability to inform users about scheduled maintenance. This feature allows users to effectively organize their work by providing them with information on upcoming maintenance tasks. With this knowledge, users can plan their schedules accordingly, ensuring that they allocate the necessary time and resources to complete the maintenance tasks efficiently.

Field technicians benefit from Deepser's user-friendly interface, which allows them to directly input relevant information about their service visits. Technicians can easily record the amount of time spent at a client's location, the type of maintenance performed, and any additional notes. This streamlined process not only saves time but also ensures accurate and comprehensive documentation of each service visit.

One of the standout features of Deepser is its ability to generate instant work reports that can be signed by the client. This automation eliminates the need for manual paperwork and speeds up administrative processes. Field technicians can quickly create detailed reports within the system, which can then be digitally signed by clients, further enhancing professionalism and efficiency.

Overall, Deepser provides a reliable solution for managing contracted service hours, facilitating maintenance planning, capturing accurate field data, and generating professional work reports. Its array of features helps businesses streamline their operations and effectively manage their service contracts. Whether it is avoiding working for free or organizing maintenance tasks, Deepser proves to be a valuable tool for businesses in various industries.

Configurability and Editability: Several users have praised the platform for its configurability and editability, allowing them to customize it according to their specific needs. This flexibility provides a sense of control and adaptability, enabling users to tailor the platform to their unique requirements. Good User Experience: Many reviewers have highlighted the platform's good user experience, emphasizing its ease of navigation and interaction. They appreciate how intuitive the platform is, as it does not require extensive training or technical knowledge to operate effectively. The smooth user experience enhances productivity and reduces learning curves for new users. Integration with Active Directory: A significant number of users have commended the platform for its integration capabilities with Active Directory. This feature simplifies user authentication and access management processes by leveraging existing infrastructure. Users find this integration valuable as it streamlines administrative tasks and ensures seamless connectivity between systems. Competent Project Managers and Support Team: Numerous customers have acknowledged the competence of the project managers and support team associated with the platform. They express satisfaction with the level of assistance and guidance provided throughout their interactions. Having reliable project managers and a responsive support team contributes to positive user experiences by ensuring smooth implementation, troubleshooting, and ongoing support. Overall, these pros highlight that users appreciate the configurability and editability offered by the platform, its good user experience, integration capabilities with Active Directory, as well as competent project managers and a supportive support team.

No Smartphone App: Several users have mentioned that the lack of a smartphone app for the product is a drawback. Some customers expressed disappointment in not being able to access the product on their mobile devices and suggested that an app would enhance convenience and ease of use.

No Native App for Deepser: A common concern raised by reviewers is the absence of a native app specifically for Deepser. Users have pointed out that while the product is web-responsive, having a dedicated native app would provide a smoother and more optimized user experience.

Limited Availability of Features: Some users have reported that they find certain features to be limited or lacking in functionality. These customers feel that there are areas where improvements can be made to enhance the overall usability and effectiveness of the product.

Sorry, no reviews are available for this product yet

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