Help Desk

Web and Video Conferencing

Customer Support

Batch Management Software

Development

Board Management

Business Intelligence (BI)

Collaboration

Facility Management

Operational Analytics

Privacy Policy Generators

Enterprise

Accounting

Nonprofit Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Recognition

Employee Scheduling

HR Management

Payroll

Stock Option Plan Administration

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AI Governance

Archiving

Build Automation

Cloud Cost Management

Cloud Storage

Data Collaboration

Data Mapping

Density-Optimized Servers

Email Encryption

Fraud Detection

IT Service Providers

Integration Platform as a Service (iPaaS)

Internet Performance Monitoring

Mainframe Monitoring

Managed DNS

Network Performance Monitoring

Network Simulation

Platform-as-a-Service (PaaS)

Robotic Process Automation (RPA)

Telecom Expense Management (TEM)

Web Scraping

Workload Automation

Zero Trust Security Solutions

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Blogging

Content Management

Email Marketing

Employee Advocacy

Local Marketing

Marketing Automation

Mobile Analytics

Screen and Video Capture

Search Engine Marketing (SEM)

Social Media Management

Survey & Forms Building

Web Analytics

Website Builder

Marketing

Job Site Management

Project Management

Professional Services

Customer Relationship Management (CRM)

Revenue Operations

Sales Engagement

Social Commerce

Sales

File Integrity Monitoring

Security

Camp Management

Chargeback Management

Dental

ID Card

Laboratory Information Management

Nonprofit CRM

Vertical-Specific

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### Ticket Management
Users consistently praise Deepser's ticket management capabilities. They highlight the system's effectiveness in organizing and streamlining support requests, leading to a more efficient resolution process. However, some users express concerns about the inability to assign the same ticket to multiple operators, which can lead to challenges when tickets are reopened and the assigned agent is unavailable. Despite this drawback, overall sentiment leans towards the positive impact of Deepser's ticket management system on enhancing operational efficiency and customer service.

### Problem Resolution
While some users praise Deepser for its efficient problem resolution and responsive support, others have encountered challenges with the management of installed probes and the handling of ticket assignments. The system's growth over time has led to increased demands and higher licensing costs, with some users noting limitations in ticket functionality, such as the inability to assign a ticket to multiple operators. Despite these drawbacks, Deepser has successfully addressed internal ticket management issues and provided detailed reports for system enhancement and improved customer service.

### Client Support
Users consistently praise Deepser's client support for its competence, promptness, and effectiveness in resolving issues. The technical support team is commended for their ability to provide clear guidance and assistance, making the software function smoothly and enabling users to efficiently manage their activities. The overall sentiment towards Deepser's client support remains positive, with users valuing the professional and friendly approach of the support team in addressing their needs.

### Customization Options
Reviewers consistently highlight Deepser's customization options as a standout feature, praising its flexibility, ease of use, and the ability to tailor the software to meet specific needs. Users appreciate the depth of customization available, allowing for integration with other systems and the efficient management of various processes. While some mention a learning curve associated with mastering the customization features, overall, users find that Deepser's customization options greatly enhance their experience with the software, making it a valuable tool for their operations.

### Functional Integration
Users appreciate Deepser's robust functional integration capabilities, particularly its capacity to tailor the system to connect with their ERP software effectively. The platform's ability to facilitate smooth interactions between IT team members and external suppliers through notifications has garnered positive feedback. Despite some minor integration challenges, users find that these issues are promptly resolved through collaborative efforts.

Deepser offers a range of valuable use cases for its users. With total visibility of contracted service hours, users can ensure that they are not working for free, eliminating the risk of losing out on revenue. By receiving reminders when contracts are about to expire, users are prompted to take action and renew them in a timely manner, avoiding any disruptions in service or unmet obligations.

Another key use case is Deepser's ability to inform users about scheduled maintenance. This feature allows users to effectively organize their work by providing them with information on upcoming maintenance tasks. With this knowledge, users can plan their schedules accordingly, ensuring that they allocate the necessary time and resources to complete the maintenance tasks efficiently.

Field technicians benefit from Deepser's user-friendly interface, which allows them to directly input relevant information about their service visits. Technicians can easily record the amount of time spent at a client's location, the type of maintenance performed, and any additional notes. This streamlined process not only saves time but also ensures accurate and comprehensive documentation of each service visit.

One of the standout features of Deepser is its ability to generate instant work reports that can be signed by the client. This automation eliminates the need for manual paperwork and speeds up administrative processes. Field technicians can quickly create detailed reports within the system, which can then be digitally signed by clients, further enhancing professionalism and efficiency.

Overall, Deepser provides a reliable solution for managing contracted service hours, facilitating maintenance planning, capturing accurate field data, and generating professional work reports. Its array of features helps businesses streamline their operations and effectively manage their service contracts. Whether it is avoiding working for free or organizing maintenance tasks, Deepser proves to be a valuable tool for businesses in various industries.

Configurability and Editability: Several users have praised the platform for its configurability and editability, allowing them to customize it according to their specific needs. This flexibility provides a sense of control and adaptability, enabling users to tailor the platform to their unique requirements.
Good User Experience: Many reviewers have highlighted the platform's good user experience, emphasizing its ease of navigation and interaction. They appreciate how intuitive the platform is, as it does not require extensive training or technical knowledge to operate effectively. The smooth user experience enhances productivity and reduces learning curves for new users.
Integration with Active Directory: A significant number of users have commended the platform for its integration capabilities with Active Directory. This feature simplifies user authentication and access management processes by leveraging existing infrastructure. Users find this integration valuable as it streamlines administrative tasks and ensures seamless connectivity between systems.
Competent Project Managers and Support Team: Numerous customers have acknowledged the competence of the project managers and support team associated with the platform. They express satisfaction with the level of assistance and guidance provided throughout their interactions. Having reliable project managers and a responsive support team contributes to positive user experiences by ensuring smooth implementation, troubleshooting, and ongoing support.
Overall, these pros highlight that users appreciate the configurability and editability offered by the platform, its good user experience, integration capabilities with Active Directory, as well as competent project managers and a supportive support team.

No Smartphone App: Several users have mentioned that the lack of a smartphone app for the product is a drawback. Some customers expressed disappointment in not being able to access the product on their mobile devices and suggested that an app would enhance convenience and ease of use.

No Native App for Deepser: A common concern raised by reviewers is the absence of a native app specifically for Deepser. Users have pointed out that while the product is web-responsive, having a dedicated native app would provide a smoother and more optimized user experience.

Limited Availability of Features: Some users have reported that they find certain features to be limited or lacking in functionality. These customers feel that there are areas where improvements can be made to enhance the overall usability and effectiveness of the product.

Starter

Free (up to 100 assets)

Additional Help Desk Agents

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide.

Growth

Deepser

IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers.

IT Service Management (ITSM)

Deepser is a complete ITSM and ITAM solution developed to optimize support requests, organisational processes and asset management.

Deepser srl

Incident and problem management

Streamlining ticketing and service restoration processes

Organize and prioritize service tickets

Prioritize tickets to ensure most urgent are tackled first

Expert directory

Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts

Service restoration

Impact assessment and automated fixes for common problems

Self-service tools

Repository of information documenting common issues and known resolutions which can be accessed directly by users

Subscription-based notifications

Users subscribe to notifications for ticket updates

ITSM collaboration and documentation

Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.

ITSM reports and dashboards

Reports and dashboards are used to optimize service desk operations by supplying key performance and capacity data

ITSM asset management

Managing all IT assets and enforcing policy rules

Configuration mangement

Database for tracking and reporting all business assets

Asset management dashboard

Dashboard showing organization's software portfolio

Policy and contract enforcement

Ensuring that requesters have eligibility before fullfullment

Change management

Ensuring standardized processes for making changes to IT infrastructure

Change requests repository

Single repository of all planned changes and releases

Change calendar

Calendar showing change schedule to stakeholders

Service-level management

Process for negotiating agreements regarding service level expectations, and ensuring these are met

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Deepser

Overview

What is Deepser?